What you need to navigate remote learning and student services
Direct Online Services for Students:
Many of the in-person services you use, like counseling and tutoring, are available for free online.
See a full list of online services for students here.
Financial Aid has remote service options
SRJC Tutorial Center is tutoring online
Use the online counseling service
Student Health Services are available online.
Information on resources for students with disabilities in online classes can be found here.
Get answers from Admissions and Records
Career Hub has remote appointments and online job board
Download the MySRJCApp - you can ask questions and get answers directly through this app.
Direct technology help for students:
The Welcome and Connect Center invites all students to reach out for help connecting with Canvas, Zoom, MS Teams, free versions of Microsoft 360 or any other platform that they may encounter in their new learning environment.
CONTACT INFORMATION:
During business hours:
text: 1-888-343-4038,
phone: 707-527-4410
Anytime: Email firstyearpeercoach@santarosa.edu
Submit a technology question. If after hours, responses will be delayed.
Post a question on the MySRJCApp: Benefit from the community of experts who use the MySRJCApp. When posting a technology specific question, visit the Technology Quick Links, and Student Technology Help page.
Visit: the Welcome & Connect Center homepage
Canvas:
Most online classes at SRJC use the cloud-based learning platform Canvas. If you have enrolled in a class, you already have an account set up.
You can log into Canvas from any page on the JC website, under the "LOGIN" button at the top of every page.
Video overview of Canvas for students
Follow this link to find answers to Canvas questions.
Zoom:
Many instructors will be using Zoom video conferencing software to run video classes. Your instructor will send you a link to connect; below are some resources for getting the most out of Zoom.
How to join Zoom as a participant.
Free/affordable technology/internet:
During this time of crisis, many internet providers and some software and hardware providers are offering services for free or low cost.
See a list of known free/low-cost internet access and technology here.
Office 365 is always free to JC students - learn more here
Video Tutorials for Campus Technology:
Find videos on using Google Hangouts, Microsoft Teams, setting up your Bearcubs email account or your Schedule Planner, and more. This page will continue to be updated
Find technology video tutorials here.
California Community Colleges Remote Learning Videos
The California Community Colleges created a series of videos addressing the challenges experienced by online students, new and experienced.
Tools and resources for working remotely
Tips for connecting remotely with students:
Distance Education has a great collection of "how to" information on using tools like Canvas and Zoom: getting started and deeper dives, getting support and training, accessibility of online instructional materials.
Click here to see a host of tips and resources for connecting with students remotely.
Ask for technical support from Distance Education here.
Sign up for a Distance Education workshop in Canvas and/or ConferZoom:
DE offers group Zoom workshops, or one-on-one Zoom assistance from Educational Technologists.
Click to sign up or learn more about the workshops and individual assistance.
Getting set up with ConferZoom:
Contact Nate Musser in Media Services to get a ConferZoom Pro account during the campus closure.
More information on getting started with ConferZoom can be found on the Media Services site.
Learn about Zoom Auto Captioning here
Trouble Shooting Canvas:
More great resources from Distance Education: Canvas instructional videos to help you become a Canvas pro.
Having trouble logging into Canvas? Click here.
Ask for technical support from Distance Education here.
Assistance with accessible online course materials:
Form to have the Accessibility Team fix accessibility issues on your online course
Form to request an accessible version of a PDF or Word document.
Form to request multimedia captioning or transcript assistance
See helpful information about online accessibility.
Remote instruction of International Students:
Some international students have traveled back home to be with their families to complete their semester, meaning that some instructors may have students taking their classes from abroad.
Tools and resources for working remotely
Getting set up with ConferZoom:
Contact Nate Musser in Media Services to get a ConferZoom Pro account during the campus closure.
More information on getting started with ConferZoom can be found on the Media Services site.
VMWare Horizon, virtual access to SRJC resources:
The Horizon software comes in a cloud-based version, or a desktop client version. It can be used to access:
- Your X: drive
- Student Information System (SIS)
- SARS
- Escape
- PRPP
Learn how to get, and get started with, Horizon here.
GlobalProtect VPN:
A virtual private network (VPN) offers a secure connection to the SRJC network, if you have:
- SRJC credentials and access to VPN services.
- A District-managed computer
- A reliable connection to the Internet
- The GlobalProtect VPN software
Learn whether the GlobalProtect VPN is right for you, and how to get started with it, here.
Working remotely: phone and voicemail, video conferencing, and more
IT has put together a handy guide to working from home:
- Remote access to on-campus systems, drives and applications
- Forwarding your phone and accessing voicemail
- Video conferencing
- Chat
- Collaboration
Learn how to be most effective and efficient while working remotely here.