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IT Support - Outlook Web Access Support

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Support type: E-mail: General Information
Last updated: Mar 29, 2012
Topic ID: 68

Topic Summary

The following information will assist you with logging in and other options when using Outlook Web Access (OWA).

Sign up for an Outlook Mail Account here.

Login Method and Options

To login to Outlook Web Access, only your username and password are needed. The domain name entry is no longer required.

You will also see two radio button options to choose from under "Security." There's also a check box for "Outlook Web Access Light." Both are explained in more detail below.


For security reasons, the OWA Web client is set to "Public or Shared Computer" and will "timeout" more quickly. By default, OWA will log you out automatically after 20 minutes of inactivity (TIP: Save long messages you are composing every 5-8 minutes to inform OWA you are still active). You also have the option to tell OWA that you are working on a private computer. If the radio button is selected the inactivity period will be 8 hours before you are logged out. Only use the "Private" computer option if you are using OWA on your home or office computer and you are the only user of that computer. If you are using OWA in a public venue or a computer used by several people and forget to log off, you run the risk of someone accessing your account from the shared computer.

Outlook Web Access Light

Exchange 2007 allows for two different Web client experiences when using OWA - "Normal" and "Light." OWA is able to recognize the Web client you are using and only present the Web client that your browser can fully utilize. If you have a Web browser that supports the full feature set available in the "Normal" client then both options will be available to you. Web browsers that do not support the "Normal" client will automatically be given the "Light" client.

Choosing the "Light" Client over the "Normal" Client

The "Light" client has less features, so it is more streamlined and generally faster to use. If you are accessing the internet over a dial-up or slow connection then the "Light" client might be a better choice than the "Normal" client.

Rules in Outlook Web Access

To help setup rules in Outlook Web Access, see the Outlook Web Access Rules page.