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IT Support - New SSH Keys for Fetch, Dreamweaver, or other FTP program

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Support type: Web: Web Design
Last updated: Mar 6, 2011
Topic ID: 13

Topic Summary

Issue: Cannot connect to upload or edit departmental website.

Affected users: Users who edit their department webpage using Dreamweaver, Fetch, or some other FTP program

Solution:

In Summer of 2010, Information Technology upgraded the server that hosts departmental webpages and because of the upgrade, there are new SSH keys that need to be installed on your computer in order for you to access your departmental website for editing purposes.

Follow the below procedures to replace the SSH keys on your computer. If you need help with these procedures, please contact us at the Help Desk, 524-1765.

  1. Windows systems
    1. Dreamweaver
      1. Since the folder you need to access is typically hidden, you will need to type in the name of the folder into the Explorer path bar. Type in C:\Documents and Settings\{user}\Application Data\ and then browse (double click on the folders) Adobe, Dreamweaver x, and then Configuration. Replace the 'x' with the version of Dreamweaver that you have.
      2. Delete the file called ssh_hosts.
  2. Macintosh systems
    1. Dreamweaver
      1. At the Finder, 'Go/Go to Folder...' and enter '~/Library/Application Support/Adobe/Dreamweaver CSx/en_US/Configuration'. Replace the 'x' with the version of Dreamweaver that you have.
      2. Open the file 'ssh_hosts' with TextEdit and delete the line that starts 'staff.santarosa.edu,198'
      3. Save and Quit
    2. Fugu
      1. Open Fugu, go to 'Fugu' menu/Preferences
      2. Click on 'Known Hosts' icon
      3. Select line starting 'staff.santarosa.edu' Delete and save
    3. Fetch users
      1. At the Finder, 'Go/Go to Folder...' and enter '~/.ssh'
      2. Open the file 'known_hosts' with 'TextEdit', delete the line that starts 'staff.santarosa.edu,198'
      3. Save and Quit