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IT Blog Category: Fax

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Update on the new SRJC electronic fax solution

As you may be aware, the SRJC fax system has been unreliable since the Holiday Break, when the IT department upgraded our phone system to a more modern IP-based system. Although we have implemented an analog/digital conversion gateway solution, an unsatisfactorily high percentage of transmissions were still failing.

This post is to inform our community that we have successfully adopted a server-based fax transmission solution, which integrates well with our IP-based phone system and fits into the District’s Green Initiative. We have, thus far, converted more than half of our existing fax lines. If you are still using the legacy analog fax system, please contact the IT department to discuss your workflows in order to deploy the new solution to your specific needs.

Update on the SRJC Fax transmission issues

As you may be aware, the SRJC fax system has been unreliable since the Holiday Break when the IT department upgraded our phone system to a more modern IP-based system. Although we have implemented an analog/digital conversion gateway solution, an unsatisfactorily high percentage of transmissions were still failing.

This post is to inform our community that we have successfully completed a trial of a server-based fax transmission solution, which integrates well with our IP-based phone system and fits into the District’s Green Initiative. We will be contacting various departments to discuss their workflows in order to deploy the new solution to their specific needs.

If you have any questions, please contact the help desk at 707-524-1765.

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