Teams Assigned - resolving issues

If a problem arises here is the chain of command for dealing with it.

  1. Discuss the problem with the person involved. I would recommend a face to face or phone discussion rather than an email discussion. It can be hard to discern tone of voice or mood in an email message.
  2. If the problem persists bring it to your Project Manager and ask them for advice. They may talk to the teammate, send an email, or advise you on what to do next.
  3. If the PM needs advice or if their solution has not helped then send me a note or fill out the confidential report form. Include your phone # since I may want to talk to you on the phone.

Please note - don't hesitate to contact me for advice. I do not deduct points, or think less of you because you asked for help. It has been my experience that problems are easier to handle when they are small, so deal with them early rather than letting them fester for months.