For successful use of the library databases, your Web browser must be set to accept cookies. If you don't know how to do this, see cookies instructions below. Many databases also require that your browser be set to allow Javascript. See Javascript instructions below.

NOTE: The Library staff is not able to see how things are set up on your computer. If you feel that you don't have enough computer knowledge to follow these instructions, please find a more experienced friend or family member who can sit with you while you follow the steps below.

(Please be aware that databases might not be available between midnight and 7:00 A.M. due to maintenance done on the SRJC computer servers during those hours. )

Can't get UserName and PIN

You are a currently registered SRJC student or a current SRJC faculty or staff member, but when you apply for a UserName and PIN, you get a message indicating that you are not an SRJC student or staff member.

It's possible that you have typed your personal information in an incorrect format on the PIN application form. For example, you must include the dashes in your birthdate, and the year must include four digits, i.e. June 1, 1952 should be typed as 06-01-1952, NOT 06-01-52. Try applying again, being careful to follow this format exactly, to see if this is the problem.

If the computer still says that you are not a currently registered student, some part of your personal information is probably incorrect in the SRJC Student Records database. Report your problem on the Database--Remote Access Problem Report form, and our staff will contact the SRJC Computing Services Department, which manages user names and PINS.

Please provide ALL information requested on the form, and be sure to include the exact wording of any error message you are getting. (Exactly what does the screen say, not what do you think it means?) A Library staff member will call you or e-mail you when we have determined what the problem is and/or when the problem has been corrected.

Already have UserName and PIN, but message says "Not a student"

You have already received an SRJC User Name and PIN but when you try to access any of our databases, you get a message indicating that you are not an SRJC student or staff member. You have never used the library's databases before.

The problem is probably with your User Name and PIN. Report your problem on the Database--Remote Access Problem Report form and our staff will report the problem to the SRJC Computing Services Department, which manages user names and PINs.

Please include ALL information requested on the form, and be sure to include the exact wording of any error message you are getting. A Library staff member will call you or e-mail you when we have determined what the problem is and/or when the problem has been corrected.

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You have a UserName and PIN. Still get login prompt once you connect to any of the databases

You already have a UserName and a PIN, but every database you try still asks you for a login ID and password.

Two possibilities:

A. You might be clicking the "ON campus" link for each database instead of the "OFF campus" link. (It sounds silly, but it happens all the time.) If you have clicked the"OFF campus link" as you should have, you will see the SRJC PIN Number Authentication page. If you did not see this page when you began your search from off campus, try again, being sure to click the "OFF campus" link this time.

B. Another possibility is that your Web browser is not set to accept cookies. For successful use of the electronic databases, you must configure your Web browser so that it will accept cookies.

• Netscape 4 and later: Pull down the Edit menu and choose Preferences. In the left column, scroll down and click on the triangle next to the word "Advanced." In the box on the right side, check the button next to either "Accept all cookies." or "Accept only cookies that get sent back to the originating server." Then click "OK."
• Internet Explorer 4 (Mac & PC) and
  Internet Explorer 5 (Mac): Pull down the Edit menu and choose Preferences. In the left column, click on the triangle next to "Receiving Files," then click on "Cookies." In the box on the right side, pull down the menu next to the words "When receiving cookies," and select "Never Ask." Then click "OK."
• Internet Explorer 5 (PC): Pull down the Tools menu and choose Internet Options. Select the Security tab, then the Custom Level button. Scroll down to the Cookies section and Enable one or both cookies options.
• Internet Explorer 6 (PC): From the Tools menu, select Internet Options. Click the Privacy tab, then move the slider up or down to Medium privacy level. (For fuller explanations of the different levels of privacy, see Internet Explorer's online Help menu choices.)
• Firefox: Open Firefox. Click on Tools, then Options. Click on Privacy in the left menu. Click on the plus sign next to "Cookies" to expand the section. Click on the check box next to "Allow sites to set cookies." For "Keep Cookies", select elect "Until they expire." Click OK.

If you have difficulty performing these steps or if you are using a different web browser or a different version of Netscape or Internet Explorer and you do not know how to enable cookies, please call your Internet service provider's Technical Support line for instructions on how to enable cookies on your computer with your browser.

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Only one database is a problem.

You cannot get into one database (or one company's databases) but you have no trouble getting into other databases.

a) Clearing old information from your computer and web browser.

There are many possible reasons that you might be having problem with a particular database or a particular vendor's databases. To be sure that your web browser is not supplying you with older "cached" information which was stored when you previously accessed a database or a database trial, clear your browser's cache and history and delete all cookies before you try anything else.

The process for doing this is simple, but it differs depending on what type of computer and operating system you're using, and depending on which web browser you're using. If you are unsure how to clear your cache and your history or how to delete all browser cookies, please contact your Internet service provider's technical support department for instructions.

b) Problem on database supplier's computer

It's possible that the database company is having a server problem at their end. Questions to ask:

• Have you been successful in accessing this database in the past?
• How many times and over what period of time have you tried and failed to access the database? (e.g. last night only or repeatedly over the last couple of days?)

c) Personal Firewall problem

If you are using a DSL line for your Internet connection, it's possible that you have a firewall in place on your computer. Some users have Norton Internet Security installed on their computers.

Try turning the firewall setting to Off when you are attempting to connect to the problem database. If you are able to connect with the firewall turned off, then turn it back on and add the address for the problem database to your firewall's list of trusted websites. (For example, if you are having problems accessing ProQuest databases, add umi.com and proquest.com to your firewall's list of trusted sites.)

If you use Norton Internet Security, follow the instructions below for ProQuest and Norton Internet Security.

d) Other

If you are having trouble with the ProQuest databases, please read and follow ProQuest's instructions for use of the ProQuest databases.

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ProQuest Databases Problems

ProQuest "Error 1010" Message

When you attempt to connect to ProQuest, you get a ProQuest login page which displays an error message which begins: 1010: You are attempting to access ProQuest from a page that has not been properly authorized. ....

This error is usually caused by personal firewall software filtering out the intormation ProQuest needs to allow you access from off campus.

You must set your software to allow you to access the ProQuest site. Here are ProQuest's instructions:

If you use Norton Internet Security 2005:

1. Open Norton Internet Security 2005.
2. Click on privacy control.
3. Click on configure.
4. Click on advanced.
5. Click on add site.
6. Enter in umi.com.
7. Click on ok.
8. Click on umi.com in the panel on the left.
9. On the right, uncheck all the boxes under the Global settings tab.
10. Choose permit for all the radio buttons.
11. Under the User Settings tab, uncheck all the boxes.
12. Choose permit for all the radio buttons.
13. Click ok and log back into ProQuest via your libraries site.
14. Repeat steps 1-13 and also add the site proquest.com .

If you use Norton Internet Security 2004:

1. Open Norton Internet Security 2004.
2. Double-click Privacy Control, and then click Advanced.
3. Click Add Site. A new site/domain box appears.
4. Enter the name of the site that you want to receive the referrer information and click OK. In this example, it will be umi.com and proquest.com The site name appears in the left frame of the Options window.
5. Click the name of the new site.
6. Click the Global Settings tab.
7. In the "Information about visited sites" section, clear "Use default settings."
8. Click Permit.
9. Click OK to close the Options window.

If you use Norton Internet Security 2003:

1. Open Norton Internet Security 2003.
2. In Norton Internet Security 2003, click Options > Internet Security or Personal Firewall (This step is not always needed), and then click the Web Content tab.
3. Click Add Site. A new site/domain box appears.
4. Enter the name of the site that you want to receive the referrer information and click OK. In this example, it will be umi.com and proquest.com. The site name appears in the left frame of the Options window.
5. Click the name of the new site.
6. Click the Global Settings tab.
7. In the "Information about visited sites" section, clear "Use default settings."
8. Click Permit.
9. Click OK to close the Options window.

If you use Norton Internet Security 2002:

1. Open Norton Internet Security 2002.
2. Click Options at the top of the screen.
3. Click Advanced Options at the bottom of the screen.
4. Click Add Site at the bottom of the screen.
5. Enter the domain name umi.com.
6. Click OK.
7. Click on umi.com in the window on the left side of the window.
8. Click the Privacy tab.
9. Change cookies to permit.
10. Change email to permit.
11. Click Active Content Tab.
12. Change all pull down menus in this window to Allow.
13. Repeat steps 1-11 and also add the site proquest.com .

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6.

ProQuest - Browser requirements

In order to use ProQuest successfully, ProQuest requires the following:

6a - Use a compatible web browser and browser version:

ProQuest supports use of Microsoft Internet Explorer version 5.5+, or Netscape 6.02+ The very minimum version of Microsoft Internet Explorer 5.01 or Netscape Navigator 4.75 can be used, but with the minimum browsers you will not take advantage of all the features of ProQuest. . The Macintosh browser Safari also seems to work well with ProQuest databases. Some students have used the new Mozilla Firefox browser successfully with ProQuest databases.

6b - Enable JavaScript.

On most computers, JavaScript is already enabled in the web browser by default. If you disable JavaScript, ProQuest interface features will not operate properly. To make sure that you have JavaScript enabled:

When using Internet Explorer

1. Click on Tools.
2. Click on on Internet Options.
3. Click the Advanced tab.
4. Click the Restore Defaults button.
5. Click on Apply.
6. Click OK.

Using Netscape 7.1 or later

1. Open Netscape.
2. Click on Edit.
3. Click on Preferences.
4. In the left menu, click the arrow next to Advanced.
5. Click on Scripts & Plugins.
6. Look at the box next to Navigator; if it is empty, click in it.
7. Look at the boxes under "Allow scripts to." If they are empty, click in them.
8. Click OK.

Using Firefox

1. Click on Tools
2. Click on Options.
3. Click Web Features (in the left menu).
4. Look at the box next to Enable JavaScript. If the box is empty, click in it.

Click OK.

6c - Make sure your browser's security is set to medium or medium/low:

If using Internet Explorer:

1. Click Internet Options on the Tools menu.
2. Click on the Privacy tab.
3. Click Edit in the Web Sites section.
4. Type umi.com in the Web Address field and click Allow.
5. Click OK to save, then OK to exit the internet option menu.
6. Close your browser, relaunch, and connect as you normally would.

6d - Make sure your computer has a valid computer system date:

1. On Windows computers, click Start in the lower left corner of the screen.
2. Select Control Panels (if you are using Windows 98 or XP, select Settings and then Control Panels).
3. Double-click Date and Time.
4. Make sure the date is correct.
5. Click OK.

6e - Make sure your personal security software is set to allow use of ProQuest ( proquest.com  or  *.umi.com  domains).

For instructions, see Tip #5 above.

6f - Install Adobe Acrobat Reader:

ProQuest provides article page images in Adobe PDF (Portable Document Format) format. To view these articles, you need Adobe Acrobat Reader installed on your system. If you do not have it, you can download Adobe Acrobat Reader for free.

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ProQuest and Windows XP

You are using the Windows XP operating system and you cannot access the ProQuest databases using Internet Explorer.

If you have recently installed the Windows XP operating system (especially Service Pack 2) on your computer, and you can no longer access ProQuest using Internet Explorer,

• Go to the tool bar and pull down the Tools menu.
• Select Internet Options.
• Choose the Security tab.
• Click the Sites button.
• Make sure that the Require server verification box is NOT checked.
• In the Add this web site to the zone box, type umi.com then click OK.
• Now choose the Privacy tab.
• Click the Sites button.
• In the Address of Web site box, type umi.com
• Click the Allow button.
• Click OK, then OK again.
• Try accessing the ProQuest databases again.

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ProQuest from inside another library.

You are trying to access the SRJC Library's ProQuest databases from a computer in another library, but you cannot see the list of SRJC's ProQuest databases.

Because of the way ProQuest authenticates remote users, you cannot access the SRJC Library's ProQuest databases from a computer inside another library which also licenses ProQuest databases. ProQuest will notice that the computer you are using has an address which belongs to the other library, and it will automatically log you in to that library's ProQuest databases instead of ours.

Access to the SRJC Library's ProQuest databases is only available from on campus or from your home or work computer.

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Literature Resource Center Password Problem

9.

Once you are authenticated on the SRJC Authentication page, you will be connected to the GaleNet entry screen. This screen can be a bit confusing.

Some people don't notice the sentence in bold type on this screen which tells you to "Please press the Authenticate button," but they notice instead the small type that says "Please see your librarian, teacher or system administrator for your username and password." You do not need to enter another username and password on this screen. All you need to do is click the "Authenticate" button near the bottom of the screen. (See Sample GaleNet entry screen.)

AOL, CompuServe and Other Web Browsers

10.

People who are using the AOL web browser and other proprietary web browsers have experienced problems using the Library's databases.

If your Internet service Provider is AOL or Compuserve or Prodigy, and you have problems using the databases, we recommend that you connect to your Internet service provider as usual, then minimize the ISP's browser window. Then start up Internet Explorer, Netscape or the Macintosh browser Safari and use it to search the Library databases.

Internet Explorer comes installed on all new Windows computers and on some Macintoshes. Safari comes installed on all new Macintoshes. OR you can download these web browsers for free at: http://www.microsoft.com/windows/ie , http://channels.netscape.com/ns/browsers and http://www.apple.com/safari .

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Nothing Helps

11.

If you have tried all the suggestions on this page, and you are still unable to access one or more of the Library's databases, please complete a Database Problem Report Form so that we will have the information we need to begin troubleshooting your problem.

Please note that you may always use the library databases from any computer on campus, even if your off-campus set up is not yet working correctly.

Your question not answered? Please submit a Database Problem Report Form so that we have enough information to troubleshoot your problem.