The Computer Help Desk Skills Certificate is designed to allow a student to complete a certificate program and enter the workforce as an entry level help desk technician.
The certificate capstone courses: CS 84.11 Supporting Users and Troubleshooting Microsoft Windows and CS 84.13 Supporting Users and Troubleshooting: Desktop Applications, map to the Microsoft Certified Desktop Support Technician (MCDST) Certification.
The Computer Help Desk certification exposes students to skills and knowledge necessary to support end users who run Windows and the Microsoft Office applications. Of primary importance for the help desk technician is the development of "Soft Skills". These interpersonal competencies are fostered to enable the help desk technician to successfully communicate in both written and verbal forms as well as utilize techniques in conflict management.
Computer Help Desk technicians will gain valuable experience in the WEOC 99 Occupational Work Experience program. This experience provides the necessary hands on training and skill development for the professional Computer Help Desk technician.
| Computer Help Desk Requirements - complete 17.0 units | ||||
| Course | Description | Units | CL | OL |
|---|---|---|---|---|
| BGN 71 | Business English Grammar | 3.0 | X | X |
| BOT 56.3 | Office Communication & Interpersonal Skills | 2.0 | X | |
| CS 84.11 | Supporting Users and Troubleshooting Microsoft Windows | 3.0 | X | |
| CS 84.13 | Supporting Users and Troubleshooting: Desktop Applications | 3.0 | X | |
| CS 82.41A | Telecommunications 1 | 1.5 | X | |
| CS 82.41B | Telecommunications 2 | 1.5 | X | |
| WEOC 99 | Occupational Work Experience | 0.5-8.0 | X | |
CL = classroom
OL = online