Training programs are customized for each company. The first meeting is a free consultation to identify the company's training needs. If additional time is required, our Performance Consulting service is available.

At the First Meeting
• Discuss business need necessitating improvement in employees' performance
• Identify gap between the current skill level of the employees and the desired skill level
• Explore training and/or non-training solutions, along with measurable objectives

Next Steps
• Company is sent a proposal with cost estimate
• Contract signed
• Customizing of the training and/or services begin(s)
• Implementation of the services
• Evaluation process

Companies Can Select from a Wide Range of Training Options
• Full service educational program for employees
• Supplemental training to support in-house program
• Stand alone seminar or course
• Coaching for individual employee

Benefits of Customized Training Programs
• "Just-in-time training" - when, where and how you want it
• Addresses specific company performance goals
• Employees put new skills to work immediately
• Flexible scheduling
• Course materials are work related
• Supports organizational and technological changes
• Strengthens support and camaraderie of employees
• Variety of training delivery methods
• Eliminates lost time due to travel to external training programs
• Eliminates travel and lodging costs

Training programs and courses are customized and vary in length and skill level to meet the company needs. The following course descriptions give an idea of what could be designed for your company.

Math for Manufacturing: Using percentages, charts, ratios, as well as company specific mathematical problems, employees develop skills needed in the high tech environment (48 hours).

Understanding & Applying Workplace Data: This course shows employees how to read, create, and discuss charts and graphs found in their workplace (40 hours).

Reading, Writing, and Presentation Skills: Employees use critical thinking skills, e-mail, and Power Point to research workplace issues and present their findings to each other and management (48 hours).

English as a Second Language in the Workplace (Beg, Int, Adv): ESL courses are designed to help employees build English language proficiency while incorporating workplace language, problem-solving techniques, social and cultural integration, and critical thinking skills. The courses draw from everyday employee workplace interaction in order to integrate the English language into their work life (40+ hours).

Writing/Editing: This advanced English course will examine components of powerful writing (e.g., audience, purpose, cohesion), focusing on reports, lengthy memos, and letters. Finding and correcting errors, particularly high-level grammatical errors, will be taught.

Management/Supervisory SkillS: Quality assurance and accurate communication are critical elements of the supervisor's job. This course will help supervisors develop communication, planning, organizing, and leadership skills as they relate to overall job performance and quality supervision (8 hours).

Preventing, Managing, and Resolving Conflict: Participants learn the principles and techniques of preventing, managing, and resolving a conflict in the workplace using problem-solving models that will allow employees to successfully operate as a team. Specific approaches and techniques can include (1) diagnosing conflict cause; (2) analyzing positions of all parties; (3) identifying options for managing or resolving; (4) developing a specific managing or resolution strategy; (5) negotiating between parties; (6) reaching and writing the agreement (8 - 16 hours).

Managing Change: Change is the one constant factor that managers face daily. As a manager it is critical that you and your employees recognize the importance and necessity of dealing positively with change in an environment that constantly demands new products and services. This course provides the manager with the knowledge and skills to create a work environment that supports change effectively (8 hours).

PARTIAL LISTING OF COURSES AVAILABLE

The following list of topics represents the broad range of subjects that the Junior College can bring to the work site.

SUPERVISORY SKILLS TOPICS
Functions and Roles
• Control Systems
• Delegation, Responsibility, and Accountability
• Employee Evaluations
• Goals Setting
• Hiring, Grievances, and Firing
• Organizing Workflow and Communication Systems
• The Planning Process
• Policies and Procedures
• Roles of a Supervisor/Manager
• Setting Performance Goals for Subordinates

People Skills
• Coaching - Counseling
• Communication Barriers and Remedies
• Conflict Stages and Management
• Leadership Styles and Characteristics
• Leadership and Morale
• Motivation of Employees' Personality Types
• Power, Authority, and Leadership Relationships

Decision Making
• Problem-Solving Tools and Techniques
• Problem-Solving Steps
• Group Decision Making - Consensus
• Productivity Through Cost Control
• Work Processes
• Supervisory Values and Ethics
• Organizational Politics

COMPUTER COURSES
• MicroSoft Office Suite
• Various Software Applications
• Customized Topics

GENERAL WORK-RELATED TOPICS
• Basic Math
• Business Math
• Business Writing
• Change Management
• Communication Skills
• Customer Service
• Diversity
• English as a Second Language
• Facilitation Skills
• Finance for Non-Accountants
• High Performance Work Groups
• Intercultural Communication
• International Human Resources
• Language
• Machine Shop
• Management Development
• Marketing
• Meeting Management
• Presentation Skills
• Project Management
• Sales
• Sexual Harassment
• Shop Math
• Spanish
• Technical Writing
• Train-the-Trainer
• Vocational English as a Second Language

TECHNICAL SKILLS TOPICS
• Accounting
• Basic Machining Fundamentals
• Blueprint Reading and Metrology
• Computer Aided Design, AutoCAD 14
• Many Computer Software Applications
• Cost Estimating
• Design of Experiments
• Hazardous Materials
• Lean Manufacturing
• Machine Shop Safety
• Safety
• Statistics, Statistical Process Control (SPC)
• Total Quality Management

“The only thing worse than training your employees and having them leave is not training your employees and having them stay.” - Henry Ford