Instructional equipment is refreshed in a cycle which can now take up to seven years. Consistently over time, this lengthy cycle has not been able to maintain adequate computer systems required by approved curricula and changes in software .

The focus will be to maximize equipment life over the entire group of instructional computers district-wide. When appropriate and cost effective, component level upgrades could at times be implemented, as well as, the redistribution of equipment.

Individual departments/sites independently request and purchase instructional software packages and version upgrades. Funding of these individual requests is hit-and-miss due to competition with other requests from within the cluster. In particular, needed version upgrades are not assured. Finally, the purchase price on smaller, individual orders is more costly than larger quantity group purchases.

This would provide coverage for the commonly used instructional software titles district-wide, including appropriate version upgrading as required. Includes Adobe and Microsoft Office products among others.

The need for new student access to computer technologies continues to be an issue. However the cost of conversion of existing facilities into labs is expensive and instructional space is at premium throughout the District.

The focus would be to accommodate computer lab needs in a number of classrooms in three separate areas served by the District where computer access is not available. Each lab would have approximately 25 computers.

These laptop computers would be moved among classroom facilities in each cluster via mobile cart delivery systems and connected to the network with integrated wireless technologies. Please refer to Item 14.3 for additional wireless technology.

Independent student access to online information resources and network services for study purposes is limited to drop-in hours scheduled at District libraries and computer labs. Students typically study in a myriad of locales throughout all our campuses. They gather and study in groups, which are very difficult for our computer lab facilities to accommodate. In addition, due to security considerations, we cannot allow students to connect to our existing instructional networks from their personal computers.

This would provide access from most on-campus locations to online information resources as needed to support student study, homework, and project development. Students would be able to connect via appropriately equipped personal laptops.

Only a limited group of instructors district-wide develop, implement, and maintain the full range of curriculum enhancements available via classroom computer technologies, primarily because there is currently insufficient support to assist them in this endeavor.

The focus will be to assist instructors across the curriculum in effectively using computer technologies in their teaching/learning environments.

This category represents the primary collections that directly support student success at the College. These collections include 131,000 book titles, 17 online databases containing thousands of magazines and journal titles, statistical reports, reference collections and locally created instructional Web pages. Student and faculty at the college heavily utilize all of these resources. All of these collections are treated as a unified district resource and are available at the Santa Rosa and Petaluma sites.

Critical to the issue of technology-based collections and resources is the physical format and the related storage requirements. This single element has a primary role in the acquisition and organization of our information resources. Physical buildings, the network and remote databases are all part of our storage solution.

Access services focuses on providing the tools and services necessary to support usage of information resources. It specifically addresses the technological interface, organization and cataloging of collections, and the format and storage medium. There are three critical systems currently used to provide access to the Colleges information resources, the Library Automation system, the campus network and the Internet. All three of these systems are linked via a central page or portal that streamlines access to these resources. In addition, both the Mahoney Library and Plover library provide reference services and instructional programs in the effective use of these systems.

In fulfilling its mission, CATE performs the following:

CATE currently manages one server, storage, and a UPS (Uninterruptible Power Supply) system. CATE collaborates with Computing Services for the management of network connections for all of its applications. CATE also currently collaborates with Academic Computing for its systems administration.

CATE is currently housed in one room. The existing facilities can accommodate one instructional designer, a graphic artist, and a faculty visitor.

External fund raising should continue to help offset the cost of retaining the currency of the hardware/software at the Technology Academy. It is likely that fund raising will not cover all renewal costs requiring some District resources, which can be offset by redistribution of Technology Academy equipment to other District sites.

Replace Projection equipment on a five year cycle and modernize six additional rooms each year. Replace other supporting equipment as necessary.

The College collection of recorded media content now approaches 9,000 titles. The collections are housed in two locations with a courier service providing the transportation of shared items. Less than 1/2 of these titles comply with ADA (Americans with Disabilities Act) accessibility standards. The cataloging of the material is often more than one year behind the acquisition of the titles.

Identify and secure appropriate software and hardware system. Hire staff to allow cataloging to be more current.

Replace circulation equipment on a 3-5 year cycle.

Each College site will have a content server available

The VHS videotape standard will probably not survive 5 more years. It will be necessary to make available a playback unit (DVD?) in each classroom currently equipment with VHS. As well as convert to a new physical format (DVD?) As content changes formats the Library carrel playback equipment will need to be replaced and expanded.

Replace media equipment in Newman Auditorium

The Disability Resources Department (DRD) provides students with disabilities equal access to community college education through Assistive technology, Assistive software, specialized instruction, disability-related support services, and advocacy. In addition, it assists the District by educating the campus community about the ADA and other regulations and issues.

CATE and the Open Learning Program provide a combination of training and services that directly support technology integration at the College. This includes faculty stipends to take training and develop online courses, software application training, training in video streaming technologies and other related topics. In addition, training and support for instructional faculty and staff is provided upon request.

CATE will expand and develop a more comprehensive curriculum based training program and serve instructionally related projects for both the PC and MAC platforms.

CATE and the Open Learning Program provide a combination of training and services that directly support technology integration at the College. This includes faculty stipends to take training and develop online courses, software application training, training in video streaming technologies and other related topics. In addition, training and support for instructional faculty and staff is provided upon request.

CATE will expand and develop a more extensive video based curriculum training program and serve instructionally related projects for the purpose of developing video streaming curriculum content for the I-Net.

CATE and the Open Learning Program provide a combination of training and services that directly support technology integration at the College. This includes faculty stipends to travel to conferences, seminars, and to take training courses and develop online courses, software application training, training in video streaming technologies and other related topics. In addition, training and support for instructional faculty and staff is provided upon request.

CATE will continue to expand and develop a more comprehensive curriculum based training program and encourage new training options for faculty.

CATE and the Open Learning Program provide a combination of training and services that directly support technology integration at the College. This includes faculty stipends to travel to conferences, seminars, and to take training courses. and develop online courses, software application training, training in video streaming technologies and other related topics. In addition, training and support for instructional faculty and staff is provided upon request.

CATE will continue to expand and develop a more comprehensive curriculum based training program and encourage new travel, conference, and seminar options for faculty.

Computing Services provides limited training to new and existing staff who need help with E-mail systems, Microsoft products, Reflections, and other standard software products.

Computing Services will provide Monday through Friday training by appointment and ad hoc to all staff needing assistance/training on standard district software prosucts.

Student Services provides support and technical/record keeping services for SRJC students. Over the past 8 years the component has made a concerted effort to use the technology for information delivery and storage. The component has mainly PCs; there are several departments that use Macs for graphic work.

Continue to explore, develop and evaluate the best practices for Student Services (e.g., On-line Support, Universal Internet Access, On-line Counseling and Advisement, Remote Access to Library Information, Electronic Transcript Exchange, degree-audit). These pilot projects will be evaluated to explore mechanisms for our college to implement if they add value to the student experience.

SRJC's kiosk system has become the primary method of delivering information to students. At this time, students can receive up-to-date information such as important registration dates. Students can also access their own personal college records, file a college application for enrollment and register for classes. There are presently 19 kiosk stations at strategic locations at the Petaluma and Santa Rosa campuses and Coddingtown Center. The college has installed kiosks at 16 area high schools.

Computing Services will be consulted to insure reliable kiosk connectivity.

Student Services has over 100 PCs assigned to its various departments - most satisfy Computing Services minimum "power" requirements. There are, however, a significant number of them that are no longer under warranty or are recommended they be replaced. In addition, there are a significant number of desk printers cannot keep up with the printing demands.

Student Services will maintain an up-to-date inventory of computer related equipment.

Presently Student Services has over 10 software packages that requires annual maintenance costs - two in Career Center, three in Assessment, two in Counseling, three in Admissions and Records. There are also hardware maintenance agreements in A&R and Assessment.

The counseling department will work with other counseling end-users through the California Community College Software Consortium (CCCSC) to develop revisions to the matriculation counseling screens.

SRJC's Financial Aid department is linked to the colleges mainframe as well as the computer system at the Department of Education in Washington, DC. The Department of Education recently published minimum standards for college computer and network systems. An analysis of the college's system revealed that 5 personal computers do not meet minimum standards.

Conduct an analysis of computers; develop funding source.

The Office of Institutional Research is relatively new and relatively small. The office staff conducts and analyzes surveys; produces responds required by state and federal mandates; and provides data analysis and information to support institutional planning. Currently, the Office is equipped with the appropriate hardware and software to complete surveys, data analysis and reporting.

Currently, Computing Services has six programmers, six network technicians, three E-Mail/Linux/Web administrators, one technical writer, two operations technicians, one-half time help desk, and three administrators .

The college has in excess of 50 different servers using the NT, Linux, and Unix operating system. The most important servers are those used for our College Wide Information System (CWIS), Domain Controllers, E-Mail, Shared File Resources, SRJC Foundation, Medical records (Medicat), Dental Office Training (Dentrix), Financial Aid, Purchasing, DHCP (Dynamic Host Configuration Protocol server) and Student Services (Autobahn).

The Current Environment is dominated by three recurring themes; dependability, speed, and security. Standards have been developed for the major facilities at the Santa Rosa Campus, Petaluma Campus, Coddingtown Center, Technology Academy and Public Safety Training Center. Each site is connected with one or more T1 data lines. The T1 lines terminate at routers which act as traffic cops to control incoming and outbound information.. Within each site a core switch (Cisco 5500, Cisco 6000, Cisco 4000) collects and distributes data to the remote rooms and building at Gigabit, Fast Ethernet, or Ethernet speeds. Buildings typically are connected with fiber or Category 5 copper wire and have a Gigabit or Fast Ethernet switch which serves as a collection point for other switches in the building. The users are connected to these switches by copper cable at speeds of 10 megabits per second or 100 megabits per second. Most of the users have Category 5 cable connected to Cisco switches but a substantial number are still using old Category 3 cable (slow connectivity) and shared hubs.

Internet connectivity is provided by three T1 lines. One of these T1 lines is located at the Technology Academy in Petaluma and service is provided by Pacific Bell. The other two T1 lines are located at the Santa Rosa Campus and service is provided by 4Cnet.

Backup uninterruptable power supplies exist for most devices in Bussman Hall. These UPS devices provide power for approximately 20 minutes. Other buildings at Petaluma, Santa Rosa, Coddingtown and Windsor do not have battery backup for switches, hubs or routers.

Provide UPS devices for all critical network devices on Santa Rosa, Petaluma, Technology Academey, and Windsor sites.

No building to building wireless technology exists on any of the existing campuses. To date two areas have been experimenting with wireless laptop technology (Bech Hall and Plover Library).

Connections between campuses and centers are currently limited to T1 (1.5 Mbps) speeds. There are two data T1’s between Santa Rosa and Petaluma. One T1 between Santa Rosa and Coddingtown. One T1 between Santa Rosa and Windsor. One T1 between Petaluma and the Petaluma Technology Academey.

Migrate the SRJC "core" from the existing point-to-point T1 service to an ATM-based Multi-Services Network. This type of service is a connection-oriented communication service that provides high-speed, low-delay information transfer capacity suited for data-intensive applications that require near-real-time mixed media communications. ATM service scales from 1.5 to 155 Mbps.

The Mitel SX-2000 Light phone switch provides services to the Santa Rosa Campus, Petaluma Campus and Windsor Public Safety Training Center (to be completed in Spring 2002). This switch has over 1900 analog and digital ports that provide phone and fax connections for the various campuses. It has done a good job of meeting the historic needs of the institution and has the ability to expand in the future. Expansion at the Santa Rosa Campus is an immediate need.

The Centigram/Baypoint voice mail system provides voice message service to all users on the Santa Rosa Campus, Petaluma Campus, and Windsor Public Safety Training Center. The capacity of this system should meet the needs of the institution for the next two years with an upgrade to the operating system in the next 12 months.

During the past 18 months the college has been migrating to a state of the art E-mail system called Exchange/Outlook. Exchange is the software application that routes the mail to each recipient and Outlook is the software that reads and creates messages.

Those users who use the full Outlook client have access to the following services:

The CWIS is an organized collection of web pages which provides information on most of our colleges services. It continues to be a starting point for thousands of visitors each month. These visitors include students (past, present, and future), parents, business leaders, foreigners, other colleges, and other agencies. Some of the information available includes: schedule of classes, online application and registration, college catalog, maps, district policies, academic departments, admissions, articulation, assessment, counseling, scholarship, calendars, institutional documents, committee agendas, and student information.

Santa Rosa Junior College shares a common network infrastructure that provides Local Area and Wide Area network access to instructional and operational users. For those users who come in from off-campus locations we have a Cisco PIX firewall that filters unwanted traffic. In addition, users requiring secure resources must provide a user name and password to gain access to systems. Typically, student data, E-Mail (Outlook users), and restricted data are transported in encrypted packets. On campus users are restricted by the use of Vlans and NT security groups.

Help Desk provides technical software, hardware and network problem resolution to all District computer users by performing question/problem diagnosis and guiding users through step-by-step solutions from the call center. In the event that a call cannot be resolved over the phone the Help Desk will record the call and passes a request to a Network technician for problem resolution. Currently there is one, half time, technician assigned to this task and Network Technicians assigned as needed.

Videoconferencing has tended to be hardware-centric and required a number of components to create a total solution, which often gets very little use in organizations. By contrast, video instant messaging makes video communications available to the desktop user. The promise of the technology is that it integrates with desktops applications and groupware, including voice, video and web collaboration tools, making video available to users through standard applications and workflow processes. The typical user would record a video message and deliver it via E-Mail or a web link. This recorded message is a type of super E-mail with recorded video, audio, and attachments. Ultimately it becomes videoconferencing when the link between two or more participants becomes interactive.