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Support Topics

Phone call detail report

• Phone Reports

Support Request

• Telephone Work Order Request Form (pdf)

Voicemail

• Voicemail Tips and Tricks

• How to Check Your Voice Mail

• How to Change Your Voice Mail Greeting

• Getting Started With a New Voice Mail Box (pdf)

• Checking voice mail from home or off campus

Dialing Options

• Long Distance Guidelines

• Extension prefix list

• Blocking Caller-ID Information

Cisco Phones

• How to forward your incoming calls to voicemail

• Cisco IP Phone User Options (SRJC network only)

Telephone Cheat Sheets

• Cisco 6921 Cheat Sheet (pdf)

• Cisco 7962 Cheat Sheet.pdf (pdf)

• Cisco IP Phone 6900 Series Cheat Sheet (pdf)

• Cisco IP Phone 7900 Series Cheat Sheet (pdf)

• Mitel Superset 410 Cheat Sheet (pdf)

• Mitel Superset 420 Cheat Sheet (pdf)

• Mitel Superset 430 Cheat Sheet (pdf)

• Mitel Superset 4015 Cheat Sheet (pdf)

• Mitel Superset 4025 Cheat Sheet (pdf)

• Mitel Superset 4150 Cheat Sheet (pdf)

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Last updated: April 2, 2012