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Mobile Device Information

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Smartphones

For our mobile workforce, devices such as smartphones and tablets have become an increasingly popular way for users to wirelessly access the Internet, E-mail, contacts, and calendars. Although IT does not support personally-owned mobile devices, the following reference information is provided to help you quickly configure your device when accessing SRJC resources.

Wireless Internet Access

Employee WiFi

For SRJC Faculty, Staff and Management Team members (non-student employees) with personal mobile devices, the Information Technology department offers a more flexible wireless network to meet the needs for mobility. This network offers encryption and always-on connectivity without requiring an acceptable use policy agreement each time connecting. Internet resources are available through all standard connection types, but access to SRJC internal network resources is limited to only those that are already publicly available from off-campus such as web services, E-mail and Citrix access.

Login to register your device - use your SRJC username and password.

FCC Smartphone Security Checklist

The FCC has a website where you can look up your smartphone and get information about security. There are some great tips in these pages to help make your mobile experience as secure as possible.

SRJC E-mail, Contacts, and Calendars on Your Mobile Device

Setup Guides

The following guides are provided from manufacturers and provide steps to set up your mobile device so you may access SRJC E-mail, contacts, and calendars. The guides and software on the phone you are using are subject to change by the manufacturers, and IT does not guarantee that the configurations will work.

Remember, IT cannot guarantee that the configurations listed below will work for you. The guides below are for over-the-air synchronization only. IT will not install mobile device synchronization software on your computer. Do not contact IT about your mobile device; you must contact the manufacturers directly for assistance.

Passcode Lock

When you have set up your mobile device to access your SRJC account, IT recommends that you also set up an auto screen lock on the equipment, and, if possible, set a passcode for the lock screen.

Password Changes

SRJC requires employees to change their password every 6 months. If you have set up your mobile device to check your SRJC email, when you change your password, you will also have to change the password associated with your SRJC email account on your mobile device. If you do not do this, you will not be able to send or receive email on your mobile device.

:

Android Smartphones and Tablets

Android Smartphones and Tablets

Step 1 - Note the following information:

E-mail address: username@santarosa.edu
Password: Your password
Domain: adminsrjc
Username: Your username
Server: securemail.santarosa.edu
Use SSL: Yes
Account name: Anything you want, but it's probably best to include a note that it is a SRJC account

Step 2 - Visit this URL and follow the instructions:

Android Smartphones and Tablets instructions

Screen Lock Passcode

To set a screen lock passcode on your Android device, follow these instructions:
Android screen lock instructions

Remote Wipe

To remotely wipe your Android device, you must have set up an SRJC Exchange account first. Next, log onto Outlook Web Access. Finally, follow these instructions:
Android remote wipe instructions

Android Smartphones and Tablets (For Office 365 Users Only)

Android Smartphones and Tablets <em>(For Office 365 Users Only)</em>

Step 1 - Note the following information:

E-mail address: YourUsername@santarosa.edu
Password: Your password
Domain\Username: santarosa.edu\YourUsername@santarosa.edu
Server: outlook.office365.com
Use SSL: Yes
Account name (recommended): SRJC

Step 2 - Visit this URL and follow the instructions:

Android Smartphones and Tablets (For Office 365 Users Only) instructions

Screen Lock Passcode

To set a screen lock passcode on your Android device, follow these instructions:
Android screen lock instructions

Remote Wipe

To remotely wipe your Android device, you must have set up an SRJC Exchange account first. Next, log onto Outlook Web Access. Finally, follow these instructions:
Android remote wipe instructions

Apple iPhone, iPod Touch, iPad

Apple iPhone, iPod Touch, iPad

Step 1 - Note the following information:

E-mail address: username@santarosa.edu
Server: securemail.santarosa.edu
Domain: ad.santarosa.edu
Username: Your username
Password: Your password
Description: Anything you want, but it's probably best to include a note that it is a SRJC account

Step 2 - Visit this URL and follow the instructions:

Apple iPhone, iPod Touch, iPad instructions

Important notes:

About screen lock - Once you set up an Exchange account for the iPhone, iPod Touch, or iPad, the device will lock the screen automatically in 1-5 minutes. This is configurable under "settings." You cannot set the time to "auto lock" to "never" if you have Exchange configured.

Screen Lock Passcode

To set a screen lock passcode on your iOS device, follow the instructions here: iPhone screen lock instructions

Remote Wipe

To remotely wipe your iOS device, you must have set up an SRJC Exchange account first. Next, log onto Outlook Web Access. Finally, follow these instructions:
iPhone remote wipe instructions

Apple iPhone, iPod Touch, iPad (For Office 365 Users Only)

Apple iPhone, iPod Touch, iPad <em>(For Office 365 Users Only)</em>

Step 1 - Note the following information:

E-mail address: YourUsername@santarosa.edu
Server: outlook.office365.com
Domain: Leave Blank
Username: YourUsername@santarosa.edu
Password: Your password
Description (recommended): SRJC

Step 2 - Visit this URL and follow the instructions:

Apple iPhone, iPod Touch, iPad (For Office 365 Users Only) instructions

Important notes:

About screen lock - Once you set up an Exchange account for the iPhone, iPod Touch, or iPad, the device will lock the screen automatically in 1-5 minutes. This is configurable under "settings." You cannot set the time to "auto lock" to "never" if you have Exchange configured.

Screen Lock Passcode

To set a screen lock passcode on your iOS device, follow the instructions here: iPhone screen lock instructions

Remote Wipe

To remotely wipe your iOS device, you must have set up an SRJC Exchange account first. Next, log onto Outlook Web Access. Finally, follow these instructions:
iPhone remote wipe instructions

Microsoft Windows Phone 7 and 8

Microsoft Windows Phone 7 and 8

Step 1 - Note the following information:

Email address: username@santarosa.edu
Username: Your username
Password: Your password
Domain: adminsrjc

Step 2 - Visit this URL and follow the instructions:

Microsoft Windows Phone 7 and 8 instructions

Important notes:

For setting up email, after visiting the URL, scroll to where it says "To set up a Microsoft Exchange email account"

Screen Lock Passcode

To set a screen lock passcode on your Windows Phone 7 device, follow the instructions here:
Windows Phone 7 screen lock instructions

Remote Wipe

To remotely wipe your Windows Phone 7 device, you must have set up an SRJC Exchange account first. Next, log onto Outlook Web Access. Finally, follow these instructions:
Windows Phone 7 remote wipe instructions

RIM Blackberry

RIM Blackberry

Step 1 - Note the following information:

Outlook Web Access URL:
https://securemail.santarosa.edu/exchange
User name: Your username
Password: Your password
E-mail address: username@santarosa.edu
Mailbox name: Your username

Step 2 - Visit this URL and follow the instructions:

RIM Blackberry instructions

Important notes:

BlackBerry only synchronizes email with this configuration. Contacts and calendars are not synchronized.

Screen Lock Passcode

To set a screen lock passcode for your Blackberry device:

  1. In the device options, click Password.
  2. Set the Password field to Enabled.
  3. Click Set Password.
  4. Type a password.
  5. Press the Menu key.
  6. Click Save.

Microsoft Surface and other Windows 8 Tablets

Microsoft Surface and other Windows 8 Tablets

Step 1 - Note the following information:

Email address: username@santarosa.edu
Password: Your password
Server address: securemail.santarosa.edu
Domain: ad.santarosa.edu
Username: Your username

Step 2 - Visit this URL and follow the instructions:

Microsoft Surface and other Windows 8 Tablets instructions

Important notes:

  1. Open the Mail tile.
  2. Go to the Windows 8 “Charms” menu: swipe in or mouse in from the left edge of the screen.
  3. Select “Settings.”
  4. Select “Accounts.”
  5. Select “Add an account.”
  6. Select “Outlook.”
  7. Type in your email address.
  8. Type in your password.
  9. Select “Show more details.”
  10. Under “Server address,” enter: securemail.santarosa.edu
  11. Under “Domain,” enter: ad.santarosa.edu
  12. Under “Username,” enter your SRJC username.
  13. Click “Connect.”
  14. Your Windows 8 computer will take a couple of minutes to establish a connection and log in to your account.

Screen Lock Passcode

To set a screen lock passcode on your Windows 8 Tablet:

  1. Swipe in from the right edge to bring up the Charms bar. Or, if you have a mouse, hover the mouse on the right edge of the screen.
  2. Tap or click "Settings"
  3. Tap or click "Change PC Settings"
  4. Tap or click "Users"
  5. Tap or click "Change Your Password" or "Create a Password"
  6. After typing in your password, tap or click next, and then finish

Remote Wipe

Mail supports the Exchange ActiveSync remote wipe directive, but unlike Windows Phones, the data deleted by this directive is scoped to the specified Exchange ActiveSync account. The user's personal data is not deleted.

To remotely wipe your Windows 8 device, you must have set up an SRJC Exchange account first. Next, log onto Outlook Web Access. Finally, follow these instructions:

Windows 8 remote wipe instructions

Amazon Kindle Fire

Amazon Kindle Fire

Step 1 - Note the following information:

Email address: username@santarosa.edu
Password: Your password
Server address: securemail.santarosa.edu
Domain: ad.santarosa.edu
Username: Your username

Step 2 - Visit this URL and follow the instructions:

Amazon Kindle Fire instructions

Screen Lock Passcode

To set a screen lock passcode on your Kindle FireTablet:

  1. Tap the gear icon icon in the upper right corner of the screen
  2. Tap More
  3. Tap Security
  4. Tap On for the Lock Screen Password
  5. Type in a password, confirm it, then tap finish.

Remote Wipe

To remotely wipe your Kindle Fire, you must have set up an SRJC Exchange account first. Next, log onto Outlook Web Access. Finally, follow these instructions:

Kindle Fire remote wipe instructions

Barnes & Noble Nook

Barnes & Noble Nook

Step 1 - Note the following information:

E-mail address: username@santarosa.edu
Password: Your password
Domain: adminsrjc
Username: Your username
Server: securemail.santarosa.edu

Step 2 - Visit this URL and follow the instructions:

Barnes & Noble Nook instructions

Important notes:

For the Nook, you first need to download and install a program called TouchDown by NirtoDesk. You should be able to find this program under the Store.

After installing TouchDown, follow the instructions in the PDF linked above. Go to chapter 2 (page 5) for setup instructions.

Screen Lock Passcode

1. On the Home menu, tap settings.
2. Tap Device > Enable pass code.
3. Type and confirm your pass code in the form, and then tap Submit.

Remote Wipe

There is no known way to remotely wipe a Nook eReader if it is lost or stolen.

   

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