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What Are Incidents?

From time to time, IT staff will come across an issue that affects a large number of users that must be prioritized and addressed ahead of tickets and projects. These could be network outages, security patches, or a large scale virus attack. In general, incidents are:

• One time events
• Not planned
• Not necessarily called in by users
• Must be addressed quickly

For larger incidents that will cause problems for SRJC users, we will post updates to our IT blog, the IT homepage, as well as here on the incidents page.

List of Recent Incidents

Listed below are the 5 most recent incidents and their status.

Incident	Date	Status	Related Blog Post

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Last updated: August 16, 2011