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What's New

The IT Blog is a good way to stay current on the latest information from IT including tips and tricks, maintenance updates, current outages, and more.

Registration Update

IT is working on the registration problem. We had over 10,000 log ins at 6 AM that caused the system to get extremely slow. As people gave up the system slowly came back and appeared to be working slowly by 6:20 AM. The problem is now with SIS completing the checkout process. Students get to the end of the registration and the system hangs up. Since they don’t want to lose their classes they are staying logged in (several thousand at the moment and growing). We are trying our best to figure out how to break the log jam and get the system working normally. We will send another update as soon as we get some progress.

Best regards,

Scott

Portal and SRJC Web Access Slow

Due to priority registration this morning, the Student and Faculty Portals are running slowly and our main Web server is also impacted. IT is aware of the issue and will update the blog when we know more. Thank you for your understanding.

Citrix Access Issues

Update: 8:20 AM - Citrix resources are now available.

Access to Citrix resources are not available this morning. IT is aware of the issue and will update the blog when we know more.

SRJC authentication and email access will be down Thursday afternoon and Friday AM 6/22-23 due to critical upgrade

UPDATE: The maintenance on the authentication servers has been completed.

UPDATE: We've started the process and we'll update this when the process is complete.

To the SRJC Community:

The Information Technology department will be performing an unplanned hardware and software upgrade of one of our critical user authentication servers from Thursday 21st at 3:00 PM to Friday 22th at noon. During the operation, there will be intermittent interruptions of most services. We fully understand the inconvenience that such disruptions will create in your workday and we are planning for minimal disruptions during that period. The status of the project will be posted live on our IT blog page. Please, click on the IT Blog link from the IT site to view the project status or use the following link:

http://www.santarosa.edu/it/blog

Public web services, student email, and public wireless will not be affected. All other services that require user authentication may be affected.

We apologize for the inconvenience.

Systems Maintenance (IT) - Wed night May 30th, 2012

SRJC Community,

The Information Technology department will be performing routine systems maintenance on Wednesday, May 30th starting at 7pm. Throughout the evening there will be brief interruptions, typically lasting no more than 5-10 minutes. The following services may be affected. Please be advised that additional systems not included in the listing below may also be impacted due to some of interdependencies.

Intermittent Interruptions after 7 PM:

  • Network/Domain Services – Login, Authentication, DHCP (Santa Rosa, Petaluma & Windsor)
  • Network Shared Drives – Departmental Shares & Home Directories (S: drive, X: drive, etc)
  • Citrix Services
  • Escape
  • SharePoint
  • Department Specific Programs: Dentrix, Medicat, Raiser’s Edge
  • College Wide Web Services
  • Staff & Student Email (Outlook, Outlook Web Access, Entourage, Listserv, etc)
  • Staff & Student Logins, Secure Shell Access, Secure FTP, Web Sites
  • Financial Aid – Regent FAM Software
  • Student Services – SARS, ATI Filer, ILINX, Student ID System, Counseling Programs
  • Assessment - Compass Testing
  • Flex Credit Tracking

Intermittent Interruptions after 10 PM:

  • Student / Faculty Portal
  • Student Information System (SIS)
  • Library Services – GoPrint

We apologize for the inconvenience.

Google on SRJC Campuses

Google will be on the SRJC campuses the week of April 23 doing mappings of public areas.

The Information Technology team has been working with Google on an indoor mapping project to bring interactive maps of the public spaces at the Santa Rosa Junior College (Santa Rosa, Petaluma, Southwest Center, Shone Farm and the Public Safety Training Center) to the community. This creates a unique opportunity to provide our students, faculty, staff and community visitors information about classroom, department, and service locations throughout the different SRJC locations. And we are on track to be the first California Community College to complete this project with Google.

Starting Monday, April 23, and continuing through the week, a team from Google will be visiting the SRJC and surveying public locations throughout the college community. They will be collecting data to assist with the accuracy of these indoor maps so the location and information Google Indoor Maps provide will assist the end user the most effectively. They will not be surveying or mapping any private or secure areas.

Here are a few ways students and visitors can use these indoor maps, some already available and others coming soon:

  • find buildings and classrooms on the first day of classes without getting lost. Like a GPS device for your car, Google Indoor Maps on your mobile device will lead you right to the classroom door.
  • search for the nearest bathroom, vending machine, or department.
  • use Google Latitude in conjunction with Google Indoor Maps between classes to meet up with classmates for study sessions.
  • access additional information using Google Indoor Maps including web links that take you directly to the department or lab website providing the most current information.

Many of the SRJC interactive maps are already available on mobile Android devices using the Google Maps application. In the near future, these maps will be accessible on desktop browsers as well. As the indoor maps become more functional, IT will be working with Google as well as the different departments on campus to help leverage these tools so our students, faculty, staff and community visitors can take full advantage of all of the features Google Indoor Maps offer.

Thank you in advance for your support. The Google team hopes to be as non-disruptive as possible and complete their work on each SRJC site in less than a day.

Reminder: IT Survey

The Information Technology Department is conducting a district wide survey. Please take five minutes to provide your feedback and recommendations. The Information Technology Department encompasses the following teams:

  • Network and Infrastructure Team – Staff and Faculty support.
  • Systems and Programming Team – Software Applications including SIS support.
  • Instructional Computing Team – Labs, classroom, and instructional technology support.

We know that your time is valuable and appreciate your efforts in helping us improve our customer service. Please provide your timely response by April 16, 2012.

http://www.zoomerang.com/Survey/WEB22F9D4S88UU

SRJC district computer maintenance scheduled for April 14th from 8 AM - 11:00 AM

Attention: On Saturday, April 14th from approximately 8:00 AM until 11:00 AM, all SRJC portal features and SIS will be inaccessible due to scheduled maintenance on our district computers. We apologize for any inconvenience this may cause. If you have any questions or concerns regarding the system maintenance, please contact Don Webb at 527-4537 or dwebb@santarosa.edu.

IT Web Site Turns One

Happy anniversary to the new IT Web site which was launched one year ago today! IT has been continually improving the site after launch and we plan on even more improvements going forward.

Several new features in the past few months have been the completely redesigned Instructional Lab Web pages which allow students to see computer lab schedules, search for software, and look up lab details. We've also added the ability to include video in our support area to better instruct faculty and staff on typical computer issues. Many behind the scenes changes have also been made to the underlying code to make the site easier to use and allow for future growth.

Speaking of the future, we have some exciting things to add to the site in the coming months including a new IT Training site where we will post information about upcoming trainings and documents from past trainings. We are also planning a way to incorporate more student IT support into the site giving students the ability to look up support articles and link to various student technology portals.

It has been an exciting first year and we look forward to the changes ahead!

IT Survey

The Information Technology Department is conducting a district wide survey. Please take five minutes to provide your feedback and recommendations. The Information Technology Department encompasses the following teams:

  • Network and Infrastructure Team – Staff and Faculty support.
  • Systems and Programming Team – Software Applications including SIS support.
  • Instructional Computing Team – Labs, classroom, and instructional technology support.

We know that your time is valuable and appreciate your efforts in helping us improve our customer service. Please provide your timely response by April 16, 2012.

http://www.zoomerang.com/Survey/WEB22F9D4S88UU

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