IT will soon be performing maintenance tasks on the Outlook email accounts. It will involve taking your account off line for approximately five minutes on two consecutive evenings.
The tasks will occur between 6:00 pm and 10:00 pm on Monday (June 6th) thru Friday (June 10th).
An additional email will be issued prior to the actual work date and will identify which two evenings your account will be affected.
If you are logged OUT of your Outlook email and do not attempt to access your email account during those times, you will not notice either 5 minute outage. If at all possible, please log off your machine when you leave work on these two evenings.
If you are logged INTO your Outlook account, there will be a point when your account goes offline.
When you attempt to access a folder (i.e. your Inbox or Calendar) you will see a message similar to these examples:
Unable to display the folder. Microsoft Office Outlook could not access the specified folder location.
The Microsoft Exchange administrator has made a change that requires you quit and restart Outlook.
Unable to display the folder. Microsoft Office Outlook could not access the specified folder location. The Microsoft Exchange administrator has made a change that requires you quit and restart Outlook.
If you are composing an email while the outage occurs you may lose that particular email if you have not saved it, so save often while you are composing (the saved item will be in your Drafts folder).
To get back into your account do as the message states:
You should not have to actually log off your SRJC account, but if stopping and then restarting Outlook doesn't work, go ahead and log out of your SRJC account and then log back in and then start the Outlook program.
If you still have a problem please leave a voice mail message with the SRJC help desk (524-1765) and leave your name, your account login name, and a your telephone number.