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What's New

The IT Blog is a good way to stay current on the latest information from IT including tips and tricks, maintenance updates, current outages, and more.

Slow Internet connection for all campuses this morning

SRJC Community,

Around 8:00 this morning, the Information Technology department was informed of a failure in the regional network. Our Internet Service Provider (ISP) explained that an equipment failure occurred in the AT&T's San Francisco hub. The failure caused our systems to fall back on the much slower contingency circuit. Although we do not have an ETA on the repair, these issues are often taken care of very quickly. We should be back at full speed in the next few hours.

Thanks for your patience.

UPDATE: As of 9:00 AM our primary Internet circuit is back online. AT&T have completed the repair.

Intermittent disruption of phone services on Saturday and Sunday, October 13 & 14

SRJC Community,

The Information Technology department will be performing a major upgrade of some servers integrated to the core of our phone system on:

Saturday and Sunday, October 13 & 14, 2012 starting at 9 AM

During the operation, there will be very short, intermittent disruptions of our phone services. We do not expect any significant downtime; however, our users may experience no-dial-tone failures few times these days.

In the unlikely event that the need to place an emergency call coincides with a disruption in phone services, please proceed as followed:

  • From a cellular phone, please dial (707) 527-1000 for emergency
  • From a Mitel desk-phone, please dial 1000 for emergency
  • Do not try the Cisco desk-phones; they will be out of service

Please, share this information with any Instructor or Staff that will be working during that weekend.

This work is part of a larger project to transition our current hybrid (Digital and Ethernet-based) system to a fully functional Voice-over-IP system, thereby providing CallerID capability and cutting significant support costs.

We apologize for any inconvenience.

Intermittent disruption of phone services on Saturday and Sunday, October 13 & 14

SRJC Community,

The Information Technology department will be performing a major upgrade of some servers integrated to the core of our phone system on:

Saturday and Sunday, October 13 & 14, 2012 starting at 9 AM

During the operation, there will be very short, intermittent disruptions of our phone services. We do not expect any significant downtime; however, our users may experience no-dial-tone failures few times these days.

This work is part of a larger project to transition our current hybrid (Digital and Ethernet-based) system to a fully functional Voice-over-IP system, thereby providing CallerID capability and cutting significant support costs.

We apologize for any inconvenience.

Information Technology Routine Systems Maintenance - October 24th

SRJC Community,

The Information Technology department will be performing a routine systems maintenance on the following days:

Wednesday, October 24th, 2012 starting at 7pm

During the operation, there will be brief interruptions, typically lasting no more than 5-10 minutes. The following services may be affected. Please, be advised that additional systems not included in the listing below may also be impacted due to some interdependencies.

Intermittent Interruptions after 7 PM:

 

  • Network/Domain Services – Login, Authentication, DHCP (Santa Rosa, Petaluma & Windsor) 
  • Network Shared Drives – Departmental Shares & Home Directories (S: drive, X: drive, etc.) 
  • Citrix Services 
  • Escape 
  • SharePoint 
  • Department Specific Programs: Dentrix, Medicat, Raiser’s Edge 
  • College Wide Web Services 
  • Staff & Student Email (Outlook, Outlook Web Access, Entourage, Listserv, etc.) 
  • Staff & Student Logins, Secure Shell Access, Secure FTP, Web Sites 
  • Financial Aid – Regent FAM Software 
  • Student Services – SARS, ATI Filer, ILINX, Student ID System, Counseling Programs 
  • Assessment - Compass Testing 
  • Flex Credit Tracking

 

Intermittent Interruptions after 10 PM:

 

  • Possible delays in check-in/log-in/authentication in Distance Ed's CATE and Moodle systems 
  • Student / Faculty Portal Student Information System (SIS) 
  •  Library Services – GoPrint

 

We apologize for the inconvenience.

Information Technology Routine Systems Maintenance - September 26th

SRJC Community,

The Information Technology department will be performing a routine systems maintenance on the following days:

Wednesday, September 26th, 2012 starting at 7pm

During the operation, there will be brief interruptions, typically lasting no more than 5-10 minutes. The following services may be affected. Please, be advised that additional systems not included in the listing below may also be impacted due to some interdependencies.

Intermittent Interruptions after 7 PM:

  • Network/Domain Services – Login, Authentication, DHCP (Santa Rosa, Petaluma & Windsor) 
  • Network Shared Drives – Departmental Shares & Home Directories (S: drive, X: drive, etc.) 
  • Citrix Services 
  • Escape 
  • SharePoint 
  • Department Specific Programs: Dentrix, Medicat, Raiser’s Edge 
  • College Wide Web Services 
  • Staff & Student Email (Outlook, Outlook Web Access, Entourage, Listserv, etc.) 
  • Staff & Student Logins, Secure Shell Access, Secure FTP, Web Sites 
  • Financial Aid – Regent FAM Software 
  • Student Services – SARS, ATI Filer, ILINX, Student ID System, Counseling Programs 
  • Assessment - Compass Testing 
  • Flex Credit Tracking

Intermittent Interruptions after 10 PM:

  • Possible delays in check-in/log-in/authentication in Distance Ed's CATE and Moodle systems 
  • Student / Faculty Portal Student Information System (SIS) 
  •  Library Services – GoPrint

We apologize for the inconvenience.

File Depot for Sharing Large Files

As we begin the new semester, the email administrators would like to communicate our recommendation for sharing large files via email.

Recommendation: For files larger than 200K we recommend using File Depot, a file sharing utility of SRJC. Using File Depot will reduce the stress on our email server while also being considerate of limited email inbox capacities of our colleagues.

This utility is versatile, available to all staff and faculty for sharing files with colleagues, clients, and students.

Simply login with your Outlook credentials at http://www.santarosa.edu/file-depot

More help and information for using File Depot at http://www.santarosa.edu/file-depot/help.php

Should you have any questions, please contact me directly or call the Help Desk at x1765.

Happy file sharing!

Contacting the Help Desk via Telephone

Hello SRJC Community,

Please make note that the SRJC IT Help Desk phone number is 707-524-1765 (if you are calling from a non-SRJC telephone.) If you are calling from an SRJC phone, you can simply dial 1765. This has been the help desk phone number for approximately the last 15 years.

IMPORTANT: Please DO NOT dial 527-1765. 527-1765 belongs to the home business of a community member who has filed a complaint with the IT Department. Faculty/Staff have been inadvertently dialing that number trying to reach the help desk. We appreciate your attention to this important matter.

HP 3000 Shut Down coming soon

The SRJC migrated our student information systems and financial and purchasing systems off of the HP 3000 computer over the last 3 to 5 years. It is now time to retire the HP 3000 as it is older than many of our students.

IT would like to announce that the legacy HP3000 is scheduled to be retired at the end of this month, August 31, 2012. If you have been accessing the HP3000 to obtain historical data, all historical data prior to 2008 has been archived to our new server. In addition, this will include the retirement of the HP 3000 line printer. Therefore, IT will no longer be able to print labels after August 31. Label printing will be the responsibility of each department. If you need access to specific historical data prior to 2008 or need instructions on how to print labels, please send a request through our IT Help Desk. If you have any questions or concerns regarding the retirement of the HP 3000 and the HP 3000 line printer, please contact Don Webb at dwebb@santarosa.edu or Tony Sawyer at tsawyer@santarosa.edu.

News about the SRJC libraries

The District is implementing a change in how public computers will be accessed in the SRJC Libraries. Library users will need to sign in with a Santa Rosa Junior College ID and Personal Information Number (PIN) to access library resources. Users will sign in at the beginning of every computer session and end each session by restarting the computer when finished to protect account privacy.

Members of the community who wish to use SRJC library computers may apply for a Community User Account. With this account, community users are given one hour of computer access each day.

More About This Project

Why is the District making this change? Responding to a request by Associated Students for improved access to library resources, the District has taken this step to ensure students have access to library materials and resources. Community access is being preserved, but on a limited basis.

When will the authentication system be implemented? The authentication system is being implemented in a phased approach at both College libraries over the summer months. It will be in place and fully operational in the fall 2012 semester.

Does this access system apply to everyone? Yes. All library public access computers will require use of a Santa Rosa Junior College ID and Personal Information Number for use. Alumni members, Gold Card users, and Sonoma State University students may login to the computers just like any currently enrolled student. They will be directed to a public service desk for initial assistance in establishing their access. All SRJC employees will also need to sign in with their SID and PIN to use the public workstations.

How will library users learn about this change? Information is being disseminated to library users in several ways. Physical signage is being placed at the computer workstations as the system is being implemented, and information handouts will be distributed throughout the libraries and at student welcome tables at the beginning of the fall semester. The library is actively using its social media channels and website to alert students to the upcoming change, and in the fall all students will receive notification of the login requirement via the Student Cubby system.

What other computer options are available to non-registered students? Free wireless Internet access remains available to all users who have their own laptop, PDA, smartphone or other wireless device at both SRJC libraries. In addition, the Sonoma County Public Libraries offer public Internet computers that may be used for one hour each day at any regional library to registered Sonoma County Public Library members.

Can full-time students who are between registration sessions still access library computers? Yes. SRJC student accounts can be activated upon request by library staff at any public service desk.

What happens at other California community college libraries? Over half of California community college libraries limit library computer access to registered students. These policies are motivated by the same desire to improve available access to library resources by the student population.

Distance Education web server going off-line for maintenance

Student, faculty, staff, and administrators:

The Distance Education web server -- online.santarosa.edu, sometimes referred to as CATE -- will be off-line for important maintenance and upgrade work all day on Monday, 13 August 2012.

That means CATE, Moodle, and all other resources and files hosted on the server will be entirely inaccessible until that work is completed.

All users -- students, faculty, staff, and administrators -- should expect the server to be completely unavailable for the entire day, and should plan accordingly.

Thanks for your patience while we perform these important tasks.

Bill Stone, 522-2664
Distance Education office at SRJC

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