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The IT Blog is a good way to stay current on the latest information from IT including tips and tricks, maintenance updates, current outages, and more.

Telephone System Updates

To the SRJC Community:

As you may be aware, the IT Department upgraded its telephone system last December. Although the system is stable, we are continuing work on some issues and making some configuration improvements:

Caller-ID functionality

  • For incoming calls, our users will notice Caller-ID information on their screens no matter if you have a Cisco Phone or a Mitel Phone.
  • For outgoing calls placed on a Cisco IP phone, the phone number you are calling from will show up on the Caller-ID screen on the phone of the person you are calling.
  • For outgoing calls from an old Mitel phone, the person you are calling will see the phone number 707-524-1550 on their Caller-ID. Because of technical limitations, we are currently unable to pass-through the specific number you are calling from, when using an old Mitel phone.
  • In the near future, the outgoing Caller-ID name field will read “Santa Rosa JC” on all calls, no matter if you call from a Cisco or a Mitel phone.
  • Users needing privacy when placing an outside call should dial 9 then *67 and then the number you are calling. This will block caller-ID information from being sent. (For example if you want to block Caller-ID information from being sent when calling 555-5555, please dial 9 *67 555 5555.)
  • The previous code 9 822 (phone number) that was used to allow Caller-ID information to be sent no longer works.

Faxes and Analog Devices

We have reconnected most faxes and analog devices to our IP Voice Gateway. After many weeks of troubleshooting we are feeling confident that we have reached a stable configuration in the back-end. If your fax is still failing, please contact the Help Desk at ext. 1765.

As always, if you are having any problems with your SRJC phone or computer please call the help desk (ext. 1765) and we will do our best to support you.

Thank you.

Login Change on Faculty Portal - SSNs no longer work

Beginning February 1, 2013, all students and faculty/staff will be required to log into their myCubby portal using their 9-digit SRJC Student/Faculty ID number and will not be able to use their SSN (Social Security Number) interchangeably in that field. Now is a good time to assure that you know your SID number or that you have it stored for quick retrieval.

If you do not know your 9-digit Faculty ID number for the Portal, use the following link to have it emailed to you:

Why the change?

Several years ago, in order to comply with Federal regulations and to protect our students/faculty/staff, SRJC transitioned to using a Student Identification number (SID), replacing the use of a Social Security number as the primary identifier for students. This is an added layer of protection that we have now added.

SRJC will continue to collect Social Security numbers, as they are necessary for financial aid recipients, federal tax credits, and state data reporting. But only the new SID number will be printed on all SRJC documents and records.

Thank you.

PRPP Users: Important Notice about Citrix Access

We want to inform all employees beginning work on their PRPP that they should be connecting through the new Citrix server at:

In an effort to provide a better experience, the IT department has deployed a new Citrix Server in replacement of the currently ailing server. To start using the new server, please go to the IT web site at and click on Citrix OR just click on the following link:

Please, remember to update your shortcuts and favorites. The old Citrix server is not being supported any longer and will be shut down permanently on March 1st, 2013.

Thank you for your attention.


SRJC has deployed additional spam filtering services for email.
You may notice the following "tags" in the subject lines of some of your email messages.


Existing scanning tools remain active and you may see more than one tag in the subject line.
*****SPAM*****[MARKETING] A sample subject line..

These tags will help to identify email types for more efficient deletion.
The change started yesterday, Jan 24th, just before noon and you may have some examples in your inbox by now.


CATE and Moodle email delivery delayed - Wed Jan 16th 15:40 ~ Thu Jan 17th 07:40.

This affected all outbound delivery to those recipients.

The outbound email was queued on our other servers and delivered within a few hours after the disabled service was brought back up.

Further investigation pointed to human error while containing spam generated by a compromised user account.


Outlook email outage - Saturday Jan 12th 16:15 through Sunday Jan 13 09:45.

This affected all Outlook email users. Email could not be sent or received from on or off campus.

All incoming email was queued on our other servers and delivered within a few hours after the crashed server was brought back up.

Further investigation pointed to a problem with the anti-virus/spam software that disabled access to the smtp port.

Regarding SRJC telephone system updates

SRJC Community:

During the Holidays, the IT Department has made significant changes to the SRJC phone system. Here are few updates:

Caller-ID functionality

In an effort to provide a better telephony experience, the IT department has implemented a Caller-ID functionality, available from our Cisco IP phones.

For incoming calls, our users will notice their callers’ Caller-ID information on their screens. For our outgoing calls, the call recipients will received the following Caller-ID information:

  • 707-257-4011 for calls from Santa Rosa Cisco phones
  • 707-524-1550 for calls from Santa Rosa Mitel (old) phones
  • 707-778-3801 for calls from all Petaluma phones
  • 707-837-8843 for calls from all PSTC-Windsor phones

Faxes and Analog devices

We are still in the process of reconnecting faxes and analog devices at the Santa Rosa Campus. This is a work-in-progress and we hope to complete it in the next few days. If your fax is still disconnected, please contact the Help Desk, x1765. We will do our best to enable your fax as quickly as we can.

As always, if you are having any problems with your SRJC phone or computer please call the help desk and we will do our best to support you. We look forward to helping support you in the new year and a successful spring semester.

Welcome back!

Warning Regarding Increased Amounts of Spam

Hello All!

With the Holiday season upon us the College is seeing an increase in spam. If an email seems suspicious, it probably is, don’t open it, delete it. We and most legitimate web sites will never ask for your password. Never give your social security or credit card information to anyone unless you are sure you are on a legitimate site. How do you tell if it is legitimate? Look at the web address. If they claim to be bank of America and the URL is not bank of America it is a scam. Identity and credit card theft on-line is a huge problem. Protect yourself by not sharing your personal information, especially your passwords.

This increase has not only lead to our spam filter working harder every day but also a change in spam sender’s tactics. Spammers have gotten smarter with their attempts, and our users have been receiving more spam.Every day the College receives around 62,000 emails which are then filtered to remove spam before ever reaching a user’s mailbox. The first spam filter allows only about 27% of emails through, but on an average day that still leaves about17,000 emails that need additional attention. (Click images for larger versions)

Spam filter graph

Spam is an ever changing and evolving problem, and we work hard to stay on top of it. Even with all of our efforts, some clever spam still slips through. Many of our users have been receiving emails that look like they are from Facebook, Amazon, The Better Business Bureau, The IRS, and many others. Below are screenshots of what these emails can look like. (Click images for larger versions)

While many of the emails may appear to be legitimate, please take a second to look at them before you open any links or attachments. It is advised that you do not use your SRJC email address for any of these types of accounts. For example, here is a fake Amazon email:

Fake Amazon E-mail

While the link within the email appears to be to, if you hover over the link with your mouse it will show you that it is really sending you to a fake website.

Below are screenshots of other such spam emails and things to look out for. (Click images for larger versions) As always, if you have any questions regarding the legitimacy of an email feel free to call the Help Desk.

When in doubt if an email is spam or not, hover over any links and do not open attachments, as they may be attempts to gain access to your personal information.

Fake Better Business Bureau E-mail:

Fake Better Business Bureau E-mail

Fake Direct Deposit E-mail:

Fake Direct Deposit E-mail

Fake FaceBook E-mail:

Fake FaceBook E-mail

Fake IRS E-mail:

Fake IRS E-mail

Fake Mailbox Cleanup E-mail:

Fake Mailbox Cleanup E-mail


Happy Holidays!

The Help Desk
IT Department

Telephone System Upgrade from December 26th thru December 28th, 2012

Seasons’ Greetings!

The Information Technology department will be performing a major phone system upgrade between the Christmas and the New Year holidays, when the College will be closed. The work is scheduled on:

Wednesday, Thursday, and Friday December 26th, 27th, & 28th

During the upgrade, the entire College’s phone system will be disrupted. Please me aware that the district emergency phone lines may also be unresponsive. The IT Department recommends that you plan your activities accordingly.

Happy Holidays!

Information Technology Routine Systems Maintenance - January 3

SRJC Community,

The Information Technology department will be performing a routine systems maintenance on the following days:

Thursday, January 3rd, 2013 starting at 7pm

During the operation, there will be brief interruptions, typically lasting no more than 5-10 minutes. The following services may be affected. Please, be advised that additional systems not included in the listing below may also be impacted due to some interdependencies.

Intermittent Interruptions after 7 PM:


  • Network/Domain Services – Login, Authentication, DHCP (Santa Rosa, Petaluma & Windsor) 
  • Network Shared Drives – Departmental Shares & Home Directories (S: drive, X: drive, etc.) 
  • Citrix Services 
  • Escape 
  • SharePoint 
  • Department Specific Programs: Dentrix, Medicat, Raiser’s Edge 
  • College Wide Web Services 
  • Staff & Student Email (Outlook, Outlook Web Access, Entourage, Listserv, etc.) 
  • Staff & Student Logins, Secure Shell Access, Secure FTP, Web Sites 
  • Financial Aid – Regent FAM Software 
  • Student Services – SARS, ATI Filer, ILINX, Student ID System, Counseling Programs 
  • Assessment - Compass Testing 
  • Flex Credit Tracking


Intermittent Interruptions after 10 PM:


  • Possible delays in check-in/log-in/authentication in Distance Ed's CATE and Moodle systems 
  • Student / Faculty Portal Student Information System (SIS) 
  •  Library Services – GoPrint


We apologize for the inconvenience.

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