Happy anniversary to the new IT Web site which was launched one year ago today! IT has been continually improving the site after launch and we plan on even more improvements going forward.

Several new features in the past few months have been the completely redesigned Instructional Lab Web pages which allow students to see computer lab schedules, search for software, and look up lab details. We've also added the ability to include video in our support area to better instruct faculty and staff on typical computer issues. Many behind the scenes changes have also been made to the underlying code to make the site easier to use and allow for future growth.

Speaking of the future, we have some exciting things to add to the site in the coming months including a new IT Training site where we will post information about upcoming trainings and documents from past trainings. We are also planning a way to incorporate more student IT support into the site giving students the ability to look up support articles and link to various student technology portals.

It has been an exciting first year and we look forward to the changes ahead!

The Information Technology Department is conducting a district wide survey. Please take five minutes to provide your feedback and recommendations. The Information Technology Department encompasses the following teams:

• Network and Infrastructure Team – Staff and Faculty support.
• Systems and Programming Team – Software Applications including SIS support.
• Instructional Computing Team – Labs, classroom, and instructional technology support.

We know that your time is valuable and appreciate your efforts in helping us improve our customer service. Please provide your timely response by April 16, 2012.

http://www.zoomerang.com/Survey/WEB22F9D4S88UU

SRJC Community,
The Information Technology department will be performing routine systems maintenance on Thursday, March 29th starting at 6pm. Throughout the evening there will be brief interruptions, typically lasting no more than 5-10 minutes. See the following list of specific systems that will be briefly interrupted. Due to some of the complex interdependencies of the systems that serve our college, please note that additional systems may also be impacted that are not included in the listing below.

Intermittent Interruptions after 6 PM:

• Network/Domain Services – Login, Authentication, DHCP (Santa Rosa, Petaluma & Windsor)
• Network Shared Drives – Departmental Shares & Home Directories (S: drive, X: drive, etc)
• Citrix Services
• Escape
• SharePoint
• Department Specific Programs: Dentrix, Medicat, Raiser’s Edge College Wide Web Services
• Staff & Student Email (Outlook, Outlook Web Access, Entourage, Listserv, etc)
• Staff & Student Logins, Secure Shell Access, Secure FTP, Web Sites
• Financial Aid – Regent FAM Software
• Student Services – SARS, ATI Filer, ILINX, Student ID System, Counseling Programs
• Assessment - Compass Testing
• Flex Credit Tracking

Intermittent Interruptions after 10 PM:

Contact Jordan Mead if you have any questions or concerns. Thank you for your patience & understanding.

Just as a reminder when you are dialing the Help Desk from off campus the phone number is (707) 524-1765. The Help Desk does NOT use the 527 prefix. To see all of the prefixes for SRJC, see our support article on extension prefixes.

IT will be presenting two workshops at the upcoming PDA day on February 16th:

SharePoint: What's Coming Next - Session II, 1:00 PM - 2:30 PM, Santa Rosa Doyle 4246 & Petaluma Call 640

We will go over what SharePoint is, how SRJC currently uses it and what we are planning on using it for in the future.

Dealing with Spam - Session III, 2:45 PM - 4:15 PM, Santa Rosa Doyle 4246 & Petaluma Call 640

Learn how you can detect and control spam and phishing attacks, and how you can use systems like SpamAssassin and Outlook rules to take control over your email.

See the full PDA day schedule on the Staff Development site. We hope to see you there!

On Friday, February 17th from approximately 8:00 am until 2:00 pm, all SRJC portal features and SIS will be inaccessible due to scheduled maintenance on our district computers. Please note that February 17^th is a scheduled holiday. We apologize for any inconvenience this may cause. If you have any questions or concerns regarding the system maintenance, please contact Don Webb at 527-4537 or dwebb@santarosa.edu.

SRJC Community,

The Information Technology department will be performing routine systems maintenance on Thursday, February 2nd starting at 6pm. Throughout the evening there will be brief interruptions, typically lasting no more than 5-10 minutes.  See the following list for specific systems that will be briefly interrupted.  Due to some of the complex interdependencies of the systems that serve our college, please note that additional systems may also be impacted that are not included in the listing below.   

Intermittent Interruptions after 6 PM:

Network/Domain Services – Login, Authentication, DHCP (Santa Rosa, Petaluma & Windsor)

Network Shared Drives – Departmental Shares & Home Directories (S: drive, X: drive, etc)

Citrix Services

Escape

SharePoint

Department Specific Programs:  Dentrix, Medicat, Raiser’s Edge

College Wide Web Services (www.santarosa.edu)

Staff & Student  Email (Outlook, Outlook Web Access, Entourage, Listserv,  etc)

Staff & Student Logins, Secure Shell Access, Secure FTP, Web Sites 

Financial Aid – Regent FAM Software

Student Services – SARS, ATI Filer, ILINX, Student ID System, Counseling Programs

Assessment - Compass Testing

Flex Credit Tracking

Intermittent Interruptions after 10 PM:

Student / Faculty Portal

Student Information System (SIS)

Library Services – GoPrint

Contact Jordan Mead at jmead@santarosa.edu if you have any questions or concerns.  Thank you for your patience & understanding.

The IT Department is aware that there is a problem with the Sharepoint Server.  We are working on a resolution and will update this entry once we have an estimated time of repair, or when services are restored.  Thank you for your patience.

Update 1/20/12 4:15pm:  This problem has been resolved.  Thank you.

Welcome back! We hope everyone had a wonderful winter break! As we begin the Spring 2012 semester we would like to remind everyone of a few things which will allow us to serve you more efficiently. Call extension 1765 for all IT related issues or submit an online ticket request for non-urgent requests.

Information Technology has laptops and iPads that can be checked out by SRJC employees on a temporary basis. IT offers the equipment for SRJC business use, presentations, meeting note taking, and other uses. View our equipment checkout page for more information.

We hope you enjoy the Spring semester!

SRJC Community,

The Information Technology department will be performing routine systems maintenance on Wednesday, January 11th starting at 7pm. Throughout the evening there will be brief interruptions, typically lasting no more than 5-10 minutes. See the following list for specific systems that will be briefly interrupted. Due to some of the complex interdependencies of the systems that serve our college, please note that additional systems may also be impacted that are not included in the listing below.

Intermittent Interruptions after 7 PM:

• Network/Domain Services – Login, Authentication, DHCP (Santa Rosa, Petaluma & Windsor)
• Network Shared Drives – Departmental Shares & Home Directories (S: drive, X: drive, etc)
• Citrix Services
• Escape
• SharePoint
• Department Specific Programs: Dentrix, Medicat, Raiser’s Edge
• College Wide Web Services
• Staff & Student Email (Outlook, Outlook Web Access, Entourage, Listserv, etc)
• Staff & Student Logins, Secure Shell Access, Secure FTP, Web Sites
• Financial Aid – Regent FAM Software
• Student Services – SARS, ATI Filer, ILINX, Student ID System, Counseling Programs
• Assessment - Compass Testing
• Flex Credit Tracking

Intermittent Interruptions after 10 PM:

• Student / Faculty Portal
• Student Information System (SIS)
• Library Services – GoPrint

Contact Jordan Mead if you have any questions or concerns. Thank you for your patience & understanding.