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What's New

The IT Blog is a good way to stay current on the latest information from IT including tips and tricks, maintenance updates, current outages, and more.

Information Technology Routine Systems Maintenance - November 20th

SRJC Community,

The Information Technology department will be performing a routine systems maintenance on the following days:

Tuesday, November 20th, 2012 starting at 7pm

During the operation, there will be brief interruptions, typically lasting no more than 5-10 minutes. The following services may be affected. Please, be advised that additional systems not included in the listing below may also be impacted due to some interdependencies.

Intermittent Interruptions after 7 PM:

 

  • Network/Domain Services – Login, Authentication, DHCP (Santa Rosa, Petaluma & Windsor) 
  • Network Shared Drives – Departmental Shares & Home Directories (S: drive, X: drive, etc.) 
  • Citrix Services 
  • Escape 
  • SharePoint 
  • Department Specific Programs: Dentrix, Medicat, Raiser’s Edge 
  • College Wide Web Services 
  • Staff & Student Email (Outlook, Outlook Web Access, Entourage, Listserv, etc.) 
  • Staff & Student Logins, Secure Shell Access, Secure FTP, Web Sites 
  • Financial Aid – Regent FAM Software 
  • Student Services – SARS, ATI Filer, ILINX, Student ID System, Counseling Programs 
  • Assessment - Compass Testing 
  • Flex Credit Tracking

 

Intermittent Interruptions after 10 PM:

 

  • Possible delays in check-in/log-in/authentication in Distance Ed's CATE and Moodle systems 
  • Student / Faculty Portal Student Information System (SIS) 
  •  Library Services – GoPrint

 

We apologize for the inconvenience.

Improved wireless access for mobile devices

SRJC Community:

In an effort to offer more functionality to SRJC staff and faculty members with personal mobile devices, the Information Technology department is pleased to introduce a more flexible wireless network to address these technology needs.

Unlike the publicly available student wireless network, this network offers encryption and always-on connectivity without requiring an acceptable use policy agreement each time connecting.

If you have a personal mobile device (smart phone, tablet) and wish to take advantage of this wireless network, please bring your device to the Information Technology help desk to register it, and we will provide you with connectivity information. An automated online registration process is being designed, but until this is in place, a walk-in visit is necessary. The help desk is located in Bussman Hall, room 1434.

Please note that this new wireless network does not expand the footprint of our existing coverage, but rather enhances the user experience by creating a more secure and seamless environment.

More general information about SRJC wireless, including wireless coverage, can be found at http://www.santarosa.edu/it/support/wireless/.

Thank you and we hope this added functionality is a benefit to those who use it.

Web services testing this weekend 11/9 - 11/11

SRJC Community:

The Information Technology department will be performing load and stress tests on the SRJC main site and the SIS servers Friday, November 9th thru Sunday, November 11th in late evening and early morning hours. While we are not anticipating any disruption in services, our web users may experience slow response time with our web servers. These tests are part of our continual effort to provide a smooth Online Student Registration experience to our students. Please contact (707) 974-5163 if you notice any disruption in service during these early hours.

We apologize for the inconvenience.

Voicemail System maintenance: Friday, October 26 from 6:00AM to 7:00AM

SRJC Community,

The Information Technology department will be performing a routine Voicemail System (not the phone system) maintenance on:

Friday, October 26, 2012 from 6:00AM to 7:00AM

During the operation, phone users will be unable to reach voicemail boxes. Please note that all phones will still operate properly. This work involves the use of an utility program that checks the software’s data structure, cleans up data corruptions, and fixes reference errors.

We apologize for any inconvenience.

Announcing the New Equipment Request Form

 

IT is pleased to announce our new online Equipment Request Form! This form both replaces the Desktop Technology Replacement Form as well as adds new functionality to request equipment for you or your department.

The new form allows you to request equipment through the Bond Measure A funds, departmental funds, or grant funds. It is also much more efficient and the process for requesting equipment will be much faster. You will also be able to check status online and the system will automatically E-mail status updates along the way.

For more information and to see the new form, visit our IT purchasing page.

 

Slow Internet connection for all campuses this morning

SRJC Community,

Around 8:00 this morning, the Information Technology department was informed of a failure in the regional network. Our Internet Service Provider (ISP) explained that an equipment failure occurred in the AT&T's San Francisco hub. The failure caused our systems to fall back on the much slower contingency circuit. Although we do not have an ETA on the repair, these issues are often taken care of very quickly. We should be back at full speed in the next few hours.

Thanks for your patience.

UPDATE: As of 9:00 AM our primary Internet circuit is back online. AT&T have completed the repair.

Intermittent disruption of phone services on Saturday and Sunday, October 13 & 14

SRJC Community,

The Information Technology department will be performing a major upgrade of some servers integrated to the core of our phone system on:

Saturday and Sunday, October 13 & 14, 2012 starting at 9 AM

During the operation, there will be very short, intermittent disruptions of our phone services. We do not expect any significant downtime; however, our users may experience no-dial-tone failures few times these days.

In the unlikely event that the need to place an emergency call coincides with a disruption in phone services, please proceed as followed:

  • From a cellular phone, please dial (707) 527-1000 for emergency
  • From a Mitel desk-phone, please dial 1000 for emergency
  • Do not try the Cisco desk-phones; they will be out of service

Please, share this information with any Instructor or Staff that will be working during that weekend.

This work is part of a larger project to transition our current hybrid (Digital and Ethernet-based) system to a fully functional Voice-over-IP system, thereby providing CallerID capability and cutting significant support costs.

We apologize for any inconvenience.

Intermittent disruption of phone services on Saturday and Sunday, October 13 & 14

SRJC Community,

The Information Technology department will be performing a major upgrade of some servers integrated to the core of our phone system on:

Saturday and Sunday, October 13 & 14, 2012 starting at 9 AM

During the operation, there will be very short, intermittent disruptions of our phone services. We do not expect any significant downtime; however, our users may experience no-dial-tone failures few times these days.

This work is part of a larger project to transition our current hybrid (Digital and Ethernet-based) system to a fully functional Voice-over-IP system, thereby providing CallerID capability and cutting significant support costs.

We apologize for any inconvenience.

Information Technology Routine Systems Maintenance - October 24th

SRJC Community,

The Information Technology department will be performing a routine systems maintenance on the following days:

Wednesday, October 24th, 2012 starting at 7pm

During the operation, there will be brief interruptions, typically lasting no more than 5-10 minutes. The following services may be affected. Please, be advised that additional systems not included in the listing below may also be impacted due to some interdependencies.

Intermittent Interruptions after 7 PM:

 

  • Network/Domain Services – Login, Authentication, DHCP (Santa Rosa, Petaluma & Windsor) 
  • Network Shared Drives – Departmental Shares & Home Directories (S: drive, X: drive, etc.) 
  • Citrix Services 
  • Escape 
  • SharePoint 
  • Department Specific Programs: Dentrix, Medicat, Raiser’s Edge 
  • College Wide Web Services 
  • Staff & Student Email (Outlook, Outlook Web Access, Entourage, Listserv, etc.) 
  • Staff & Student Logins, Secure Shell Access, Secure FTP, Web Sites 
  • Financial Aid – Regent FAM Software 
  • Student Services – SARS, ATI Filer, ILINX, Student ID System, Counseling Programs 
  • Assessment - Compass Testing 
  • Flex Credit Tracking

 

Intermittent Interruptions after 10 PM:

 

  • Possible delays in check-in/log-in/authentication in Distance Ed's CATE and Moodle systems 
  • Student / Faculty Portal Student Information System (SIS) 
  •  Library Services – GoPrint

 

We apologize for the inconvenience.

Information Technology Routine Systems Maintenance - September 26th

SRJC Community,

The Information Technology department will be performing a routine systems maintenance on the following days:

Wednesday, September 26th, 2012 starting at 7pm

During the operation, there will be brief interruptions, typically lasting no more than 5-10 minutes. The following services may be affected. Please, be advised that additional systems not included in the listing below may also be impacted due to some interdependencies.

Intermittent Interruptions after 7 PM:

  • Network/Domain Services – Login, Authentication, DHCP (Santa Rosa, Petaluma & Windsor) 
  • Network Shared Drives – Departmental Shares & Home Directories (S: drive, X: drive, etc.) 
  • Citrix Services 
  • Escape 
  • SharePoint 
  • Department Specific Programs: Dentrix, Medicat, Raiser’s Edge 
  • College Wide Web Services 
  • Staff & Student Email (Outlook, Outlook Web Access, Entourage, Listserv, etc.) 
  • Staff & Student Logins, Secure Shell Access, Secure FTP, Web Sites 
  • Financial Aid – Regent FAM Software 
  • Student Services – SARS, ATI Filer, ILINX, Student ID System, Counseling Programs 
  • Assessment - Compass Testing 
  • Flex Credit Tracking

Intermittent Interruptions after 10 PM:

  • Possible delays in check-in/log-in/authentication in Distance Ed's CATE and Moodle systems 
  • Student / Faculty Portal Student Information System (SIS) 
  •  Library Services – GoPrint

We apologize for the inconvenience.

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