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The IT Blog is a good way to stay current on the latest information from IT including tips and tricks, maintenance updates, current outages, and more.

Information Technology Routine Systems Maintenance - January 3

SRJC Community,

The Information Technology department will be performing a routine systems maintenance on the following days:

Thursday, January 3rd, 2013 starting at 7pm

During the operation, there will be brief interruptions, typically lasting no more than 5-10 minutes. The following services may be affected. Please, be advised that additional systems not included in the listing below may also be impacted due to some interdependencies.

Intermittent Interruptions after 7 PM:

 

  • Network/Domain Services – Login, Authentication, DHCP (Santa Rosa, Petaluma & Windsor) 
  • Network Shared Drives – Departmental Shares & Home Directories (S: drive, X: drive, etc.) 
  • Citrix Services 
  • Escape 
  • SharePoint 
  • Department Specific Programs: Dentrix, Medicat, Raiser’s Edge 
  • College Wide Web Services 
  • Staff & Student Email (Outlook, Outlook Web Access, Entourage, Listserv, etc.) 
  • Staff & Student Logins, Secure Shell Access, Secure FTP, Web Sites 
  • Financial Aid – Regent FAM Software 
  • Student Services – SARS, ATI Filer, ILINX, Student ID System, Counseling Programs 
  • Assessment - Compass Testing 
  • Flex Credit Tracking

 

Intermittent Interruptions after 10 PM:

 

  • Possible delays in check-in/log-in/authentication in Distance Ed's CATE and Moodle systems 
  • Student / Faculty Portal Student Information System (SIS) 
  •  Library Services – GoPrint

 

We apologize for the inconvenience.

File-depot service disruption on January 3rd, 2013, from 9:00am to 11:00am.

Seasons’ Greetings!

The Information Technology department will be upgrading the File-depot server on Thursday, January 3rd, 2013 from 9:00 AM to 11:00 AM. During the upgrade, the file-depot service will be unavailable. Service should promptly resume after these hours.

Happy Holidays!

Telephone System Upgrade from December 26th thru December 28th, 2012

Seasons’ Greetings!

The Information Technology department will be performing a major phone system upgrade between the Christmas and the New Year holidays, when the College will be closed. The work is scheduled on:

Wednesday, Thursday, and Friday December 26th, 27th, & 28th

During the upgrade, the entire College’s phone system will be disrupted. Please me aware that the district emergency phone lines may also be unresponsive. The IT Department recommends that you plan your activities accordingly.

Happy Holidays!

IT Checkout Program - Routine Maintenance

Season’s Greetings!

The last day for checkout requests for Laptops, iPads, and software CDs will be on Thursday, December 20, 2012. All items checked out will have their due dates set to December 20 when they are processed by the Help Desk, starting today. It is important that you return any checkout items before you leave campus for the winter break.

The IT department will be performing routine maintenance when we return from the winter break.

Checkouts will resume on January 14, 2013.

More information about the IT Checkout Program can be obtained at the following links:

We are happy to answer any questions and address any concerns you may have.

The IT Department wishes you a happy Holiday Season and a relaxing winter break!

Telephone System Upgrade from December 26th thru December 28th, 2012

Season’s Greetings!

The Information Technology department will be performing a major phone system upgrade between the Christmas and the New Year holidays, when the College is technically closed. The work is scheduled on:

Wednesday, Thursday, and Friday December 26th, 27th, & 28th

During the upgrade, the entire College’s phone system will be disrupted.

Please me aware that the district emergency phone lines may also be unresponsive.

The IT Department recommends that you plan your activities accordingly.

Updated: Improved wireless access for mobile devices

SRJC Community:

In an effort to offer more functionality to SRJC staff and faculty members with personal mobile devices, the Information Technology department is pleased to introduce a more flexible wireless network to address these technology needs.

Unlike the publicly available student wireless network, this network offers encryption and always-on connectivity without requiring an acceptable use policy agreement each time connecting.

If you have a personal mobile device (smart phone, tablet) and wish to take advantage of this wireless network, you may now sign up online:

http://www.santarosa.edu/it/support/mobile

Please note that this new wireless network does not expand the footprint of our existing coverage, but rather enhances the user experience by creating a more secure and seamless environment.

Introducing the new Citrix Server

In an effort to provide a better experience to our Remote Users, the IT department has deployed a new Citrix Server in replacement of the currently ailing server. We have successfully tested the new server and we have confidence in its reliability.

To start using the new server, please go to the IT pages at http://www.santarosa.edu/it and click on Citrix on the left menu OR just click on the following link: https://citrix.santarosa.edu/. The old Citrix server link is still available (via the Citrix (Old) link on the left menu) The old Citrix server will be discontinued March 1, 2013.

For general support, please visit the Citrix Support pages at: http://www.santarosa.edu/it/support/citrix/ 

For specific support regarding missing existing Personal Folder File (PST) in Outlook, please visit the below link or call the IT Help Desk at (707) 524-1765. http://www.santarosa.edu/it/support/topic/105

Because of budget constraints, the IT department will discontinue off-hours support for the Old Citrix Server, which is scheduled to go offline on March 1st, 2013. Please let us know how we can best server you!

Information Technology Routine Systems Maintenance - November 20th

SRJC Community,

The Information Technology department will be performing a routine systems maintenance on the following days:

Tuesday, November 20th, 2012 starting at 7pm

During the operation, there will be brief interruptions, typically lasting no more than 5-10 minutes. The following services may be affected. Please, be advised that additional systems not included in the listing below may also be impacted due to some interdependencies.

Intermittent Interruptions after 7 PM:

 

  • Network/Domain Services – Login, Authentication, DHCP (Santa Rosa, Petaluma & Windsor) 
  • Network Shared Drives – Departmental Shares & Home Directories (S: drive, X: drive, etc.) 
  • Citrix Services 
  • Escape 
  • SharePoint 
  • Department Specific Programs: Dentrix, Medicat, Raiser’s Edge 
  • College Wide Web Services 
  • Staff & Student Email (Outlook, Outlook Web Access, Entourage, Listserv, etc.) 
  • Staff & Student Logins, Secure Shell Access, Secure FTP, Web Sites 
  • Financial Aid – Regent FAM Software 
  • Student Services – SARS, ATI Filer, ILINX, Student ID System, Counseling Programs 
  • Assessment - Compass Testing 
  • Flex Credit Tracking

 

Intermittent Interruptions after 10 PM:

 

  • Possible delays in check-in/log-in/authentication in Distance Ed's CATE and Moodle systems 
  • Student / Faculty Portal Student Information System (SIS) 
  •  Library Services – GoPrint

 

We apologize for the inconvenience.

Improved wireless access for mobile devices

SRJC Community:

In an effort to offer more functionality to SRJC staff and faculty members with personal mobile devices, the Information Technology department is pleased to introduce a more flexible wireless network to address these technology needs.

Unlike the publicly available student wireless network, this network offers encryption and always-on connectivity without requiring an acceptable use policy agreement each time connecting.

If you have a personal mobile device (smart phone, tablet) and wish to take advantage of this wireless network, please bring your device to the Information Technology help desk to register it, and we will provide you with connectivity information. An automated online registration process is being designed, but until this is in place, a walk-in visit is necessary. The help desk is located in Bussman Hall, room 1434.

Please note that this new wireless network does not expand the footprint of our existing coverage, but rather enhances the user experience by creating a more secure and seamless environment.

More general information about SRJC wireless, including wireless coverage, can be found at http://www.santarosa.edu/it/support/wireless/.

Thank you and we hope this added functionality is a benefit to those who use it.

Web services testing this weekend 11/9 - 11/11

SRJC Community:

The Information Technology department will be performing load and stress tests on the SRJC main site and the SIS servers Friday, November 9th thru Sunday, November 11th in late evening and early morning hours. While we are not anticipating any disruption in services, our web users may experience slow response time with our web servers. These tests are part of our continual effort to provide a smooth Online Student Registration experience to our students. Please contact (707) 974-5163 if you notice any disruption in service during these early hours.

We apologize for the inconvenience.

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