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The IT Blog is a good way to stay current on the latest information from IT including tips and tricks, maintenance updates, current outages, and more.

Regarding SRJC telephone system updates

SRJC Community:

During the Holidays, the IT Department has made significant changes to the SRJC phone system. Here are few updates:

Caller-ID functionality

In an effort to provide a better telephony experience, the IT department has implemented a Caller-ID functionality, available from our Cisco IP phones.

For incoming calls, our users will notice their callers’ Caller-ID information on their screens. For our outgoing calls, the call recipients will received the following Caller-ID information:

  • 707-257-4011 for calls from Santa Rosa Cisco phones
  • 707-524-1550 for calls from Santa Rosa Mitel (old) phones
  • 707-778-3801 for calls from all Petaluma phones
  • 707-837-8843 for calls from all PSTC-Windsor phones

Faxes and Analog devices

We are still in the process of reconnecting faxes and analog devices at the Santa Rosa Campus. This is a work-in-progress and we hope to complete it in the next few days. If your fax is still disconnected, please contact the Help Desk, x1765. We will do our best to enable your fax as quickly as we can.

As always, if you are having any problems with your SRJC phone or computer please call the help desk and we will do our best to support you. We look forward to helping support you in the new year and a successful spring semester.

Welcome back!

Warning Regarding Increased Amounts of Spam

Hello All!

With the Holiday season upon us the College is seeing an increase in spam. If an email seems suspicious, it probably is, don’t open it, delete it. We and most legitimate web sites will never ask for your password. Never give your social security or credit card information to anyone unless you are sure you are on a legitimate site. How do you tell if it is legitimate? Look at the web address. If they claim to be bank of America and the URL is not bank of America it is a scam. Identity and credit card theft on-line is a huge problem. Protect yourself by not sharing your personal information, especially your passwords.

This increase has not only lead to our spam filter working harder every day but also a change in spam sender’s tactics. Spammers have gotten smarter with their attempts, and our users have been receiving more spam.Every day the College receives around 62,000 emails which are then filtered to remove spam before ever reaching a user’s mailbox. The first spam filter allows only about 27% of emails through, but on an average day that still leaves about17,000 emails that need additional attention. (Click images for larger versions)

Spam filter graph

Spam is an ever changing and evolving problem, and we work hard to stay on top of it. Even with all of our efforts, some clever spam still slips through. Many of our users have been receiving emails that look like they are from Facebook, Amazon, The Better Business Bureau, The IRS, and many others. Below are screenshots of what these emails can look like. (Click images for larger versions)

While many of the emails may appear to be legitimate, please take a second to look at them before you open any links or attachments. It is advised that you do not use your SRJC email address for any of these types of accounts. For example, here is a fake Amazon email:

Fake Amazon E-mail

While the link within the email appears to be to amazon.com, if you hover over the link with your mouse it will show you that it is really sending you to a fake website.

Below are screenshots of other such spam emails and things to look out for. (Click images for larger versions) As always, if you have any questions regarding the legitimacy of an email feel free to call the Help Desk.

When in doubt if an email is spam or not, hover over any links and do not open attachments, as they may be attempts to gain access to your personal information.

Fake Better Business Bureau E-mail:

Fake Better Business Bureau E-mail

Fake Direct Deposit E-mail:

Fake Direct Deposit E-mail

Fake FaceBook E-mail:

Fake FaceBook E-mail

Fake IRS E-mail:

Fake IRS E-mail

Fake Mailbox Cleanup E-mail:

Fake Mailbox Cleanup E-mail

 

Happy Holidays!

The Help Desk
IT Department
(707)524-1765

Telephone System Upgrade from December 26th thru December 28th, 2012

Seasons’ Greetings!

The Information Technology department will be performing a major phone system upgrade between the Christmas and the New Year holidays, when the College will be closed. The work is scheduled on:

Wednesday, Thursday, and Friday December 26th, 27th, & 28th

During the upgrade, the entire College’s phone system will be disrupted. Please me aware that the district emergency phone lines may also be unresponsive. The IT Department recommends that you plan your activities accordingly.

Happy Holidays!

Information Technology Routine Systems Maintenance - January 3

SRJC Community,

The Information Technology department will be performing a routine systems maintenance on the following days:

Thursday, January 3rd, 2013 starting at 7pm

During the operation, there will be brief interruptions, typically lasting no more than 5-10 minutes. The following services may be affected. Please, be advised that additional systems not included in the listing below may also be impacted due to some interdependencies.

Intermittent Interruptions after 7 PM:

 

  • Network/Domain Services – Login, Authentication, DHCP (Santa Rosa, Petaluma & Windsor) 
  • Network Shared Drives – Departmental Shares & Home Directories (S: drive, X: drive, etc.) 
  • Citrix Services 
  • Escape 
  • SharePoint 
  • Department Specific Programs: Dentrix, Medicat, Raiser’s Edge 
  • College Wide Web Services 
  • Staff & Student Email (Outlook, Outlook Web Access, Entourage, Listserv, etc.) 
  • Staff & Student Logins, Secure Shell Access, Secure FTP, Web Sites 
  • Financial Aid – Regent FAM Software 
  • Student Services – SARS, ATI Filer, ILINX, Student ID System, Counseling Programs 
  • Assessment - Compass Testing 
  • Flex Credit Tracking

 

Intermittent Interruptions after 10 PM:

 

  • Possible delays in check-in/log-in/authentication in Distance Ed's CATE and Moodle systems 
  • Student / Faculty Portal Student Information System (SIS) 
  •  Library Services – GoPrint

 

We apologize for the inconvenience.

File-depot service disruption on January 3rd, 2013, from 9:00am to 11:00am.

Seasons’ Greetings!

The Information Technology department will be upgrading the File-depot server on Thursday, January 3rd, 2013 from 9:00 AM to 11:00 AM. During the upgrade, the file-depot service will be unavailable. Service should promptly resume after these hours.

Happy Holidays!

Telephone System Upgrade from December 26th thru December 28th, 2012

Seasons’ Greetings!

The Information Technology department will be performing a major phone system upgrade between the Christmas and the New Year holidays, when the College will be closed. The work is scheduled on:

Wednesday, Thursday, and Friday December 26th, 27th, & 28th

During the upgrade, the entire College’s phone system will be disrupted. Please me aware that the district emergency phone lines may also be unresponsive. The IT Department recommends that you plan your activities accordingly.

Happy Holidays!

IT Checkout Program - Routine Maintenance

Season’s Greetings!

The last day for checkout requests for Laptops, iPads, and software CDs will be on Thursday, December 20, 2012. All items checked out will have their due dates set to December 20 when they are processed by the Help Desk, starting today. It is important that you return any checkout items before you leave campus for the winter break.

The IT department will be performing routine maintenance when we return from the winter break.

Checkouts will resume on January 14, 2013.

More information about the IT Checkout Program can be obtained at the following links:

We are happy to answer any questions and address any concerns you may have.

The IT Department wishes you a happy Holiday Season and a relaxing winter break!

Telephone System Upgrade from December 26th thru December 28th, 2012

Season’s Greetings!

The Information Technology department will be performing a major phone system upgrade between the Christmas and the New Year holidays, when the College is technically closed. The work is scheduled on:

Wednesday, Thursday, and Friday December 26th, 27th, & 28th

During the upgrade, the entire College’s phone system will be disrupted.

Please me aware that the district emergency phone lines may also be unresponsive.

The IT Department recommends that you plan your activities accordingly.

Updated: Improved wireless access for mobile devices

SRJC Community:

In an effort to offer more functionality to SRJC staff and faculty members with personal mobile devices, the Information Technology department is pleased to introduce a more flexible wireless network to address these technology needs.

Unlike the publicly available student wireless network, this network offers encryption and always-on connectivity without requiring an acceptable use policy agreement each time connecting.

If you have a personal mobile device (smart phone, tablet) and wish to take advantage of this wireless network, you may now sign up online:

http://www.santarosa.edu/it/support/mobile

Please note that this new wireless network does not expand the footprint of our existing coverage, but rather enhances the user experience by creating a more secure and seamless environment.

Introducing the new Citrix Server

In an effort to provide a better experience to our Remote Users, the IT department has deployed a new Citrix Server in replacement of the currently ailing server. We have successfully tested the new server and we have confidence in its reliability.

To start using the new server, please go to the IT pages at http://www.santarosa.edu/it and click on Citrix on the left menu OR just click on the following link: https://citrix.santarosa.edu/. The old Citrix server link is still available (via the Citrix (Old) link on the left menu) The old Citrix server will be discontinued March 1, 2013.

For general support, please visit the Citrix Support pages at: http://www.santarosa.edu/it/support/citrix/ 

For specific support regarding missing existing Personal Folder File (PST) in Outlook, please visit the below link or call the IT Help Desk at (707) 524-1765. http://www.santarosa.edu/it/support/topic/105

Because of budget constraints, the IT department will discontinue off-hours support for the Old Citrix Server, which is scheduled to go offline on March 1st, 2013. Please let us know how we can best server you!

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