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What's New

The IT Blog is a good way to stay current on the latest information from IT including tips and tricks, maintenance updates, current outages, and more.

IMPORTANT: Contacting the Help Desk via Telephone

Please make note that the SRJC IT Help Desk phone number is 707-524-1765 (if you are calling from a non-SRJC telephone.) If you are calling from an SRJC phone, you can simply dial 1765. This has been the help desk phone number for approximately the last 15 years.

IMPORTANT: Please DO NOT dial 707-527-1765. 527-1765 belongs to the home business of a community member who has filed a complaint with the IT Department. The community member is reporting that at least 2 or 3 Faculty/Staff have been inadvertently dialing that number every day trying to reach the help desk. We appreciate your attention to this important matter.

Routine IT Systems Maintenance - Wed. May 29th

SRJC Community,

The Information Technology department will be performing routine systems maintenance on Wednesday, May 29, 2013 starting at 7pm. Throughout the evening there will be brief interruptions, typically lasting no more than 5-10 minutes. The following services may be affected. Please be advised that additional systems not included in the listing below may also be impacted due to some interdependencies.

Intermittent Interruptions after 7 PM:

  • Network/Domain Services – Login, Authentication, DHCP (Santa Rosa, Petaluma & Windsor) Network Shared Drives – Departmental Shares & Home Directories (S: drive, X: drive, etc.)
  • Citrix Services
  • Escape
  • SharePoint
  • Department Specific Programs: Dentrix, Medicat, Raiser’s Edge College Wide Web Services Staff & Student Email (Outlook, Outlook Web Access, Entourage, Listserv, etc.) Staff & Student Logins, Secure Shell Access, Secure FTP, Web Sites Financial Aid – Regent FAM Software Student Services – SARS, ATI Filer, ILINX, Student ID System, Counseling Programs Assessment - Compass Testing Flex Credit Tracking

Intermittent Interruptions after 10 PM:

  • Possible delays in check-in/log-in/authentication in Distance Ed's CATE and Moodle systems Student / Faculty Portal Student Information System (SIS) Library Services – GoPrint

We apologize for the inconvenience.

Day Under The Oaks Mobile Site

Day Under the Oaks now has a mobile web page for the public! This page is optomized for mobile users to get them information about Day Under the Oaks. This includes a schedule of the days events, an interactive GPS enabled map, and location specific pages for all activites in a given location. Use it during the event on a smartphone as an interactive pamphlet! Check it out on a mobile device:

http://www.santarosa.edu/duo/m

Enjoy!

Escape Down This Morning

The Escape system will be down Friday morning from 8 to 9:30 am for the latest update.

Annual IT Satisfaction Survey

Hello SRJC Community

IT would like your feedback to help us prioritize our activities and make sure we are focused on your needs as best we can with the resources and staff we have available to us. Last year your survey feedback indicated the greatest need was for more Help Desk help. We were able to add a second help desk technician and hopefully that is helping us to meet your IT needs more effectively.

Please take 10 minutes to give us your feedback. We use this information to help us with PRPP, Accreditation Standard IIIC and Strategic Planning. Thank you in advance for your feedback and inputs!

Below is the URL link to the IT satisfaction survey:

https://www.surveymonkey.com/s/SRJC_IT_Satisfaction_Survey_2013

Email routing issue

Email routing issues are occurring with some SRJC email addresses. Looks like problem is limited to about 20 people involved with with an IT email testing project.

14:15 Update - issue resolved. 

Web Server Maintenance on Friday, March 29

Greetings,

The IT Department will be performing maintenance on the web server that services staff/faculty personal web pages on Friday, March 29 starting around 9:00am. The maintenance window will run from 9:00am on 03/29/2013 until sometime in the afternoon on the same day. Once the maintenance has been completed, a follow up email will be sent by the IT Department.

During the maintenance window you will not be able to make edits to your personal web pages (www.santarosa.edu/~username) – if you have one. The pages will still be viewable, and there shouldn’t be any down time.

No other services provided by the IT department will be affected by this maintenance.

If you have any questions, please contact the help desk at 707-524-1765.

Email Server Maintenance

Hello SRJC Community,

The IT Department is performing maintenance on our email servers and as a result, some users may see popup windows with messages like the one below:

busxis4 message

Please check the box next to “Don’t ask me about this website again”, and then click Allow.

Any message that speaks about busxis4.santarosa.edu, securemail.santarosa.edu or Auto Discover is valid and should be allowed, trusted, or otherwise said “Yes” to.

Again, not all users will see a message like this, but if you do, you can safely acknowledge it.

If you have further questions, feel free to reply or call the help desk at 707-524-1765.

Thank you for your time and attention.

Security (SSL) Warning for securemail.santarosa.edu - Safe to Proceed

Hello SRJC Community,

You may have seen a security (SSL certificate) warning related to securemail.santarosa.edu in the last few minutes. We are aware of the cause of this warning, and it appears that the problem has been resolved.

It is important to note that without this notification to proceed, you would want to exercise caution if you get an SSL Security Warning.

If you have any questions, please feel free to contact the help desk at 707-524-1765. Thank you.

Important Notice for Cisco IP Phone Users

Hello SRJC Community,

This notice only applies to those staff/faculty members who have a new Cisco IP Telephone. This does not apply to anyone using a Mitel telephone.

If you have a Cisco IP Telephone, you may be aware of the online (web) interface for programming your phone, through the Cisco CallManager.

This notice is to inform you that as of March 1st, your password that you use to login to the CallManager website will be changed. In most cases, your username will NOT change.

Starting March 1st, The CallManager will be configured to sync with our main authentication system, and your CallManager username and password will be the same as the one you use for most SRJC services (Windows Login, Outlook Web Access, etc.)

If you have trouble accessing the CallManager website at any time, please contact the IT Help Desk at 707-524-1765.

For those Cisco IP Phone users who do not know about the CallManager website: We will be sending another email in the next week or two once we have developed online support documents to familiarize you with all the features, and how to best utilize them. Here’s a preview: By accessing the CallManager website, you’ll be able to perform routine tasks without needing to contact our department. Some of these tasks include: setting the do not disturb feature, controlling telephone forwarding, and programming speed dials, along with other new (and exciting) features!

Thank you.

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