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The IT Blog is a good way to stay current on the latest information from IT including tips and tricks, maintenance updates, current outages, and more.

Email Security Advisory from SRJC IT Department

Due to the excessive number of compromised email accounts, one of our email servers has been blacklisted. We are working to resolve the problem; however, you may experience some issues sending or receiving emails.

The SRJC IT Department will never ask you to share your email account information via the web. If you are concerned that you may have given out your information, please change your password immediately.

Microsoft Office 365 Email Trial Invitation

The Santa Rosa Junior College IT department is currently evaluating the cloud-based Microsoft Office 365 product for replacing the district's e-mail system for staff and faculty. The Cloud-based Email Taskforce is accepting a limited number of stakeholders to participate in this trial.

Participation in the trial is restricted to staff, faculty, and management. Trial licenses are limited and sign-ups will be handled on a first-come, first-served basis. Your feedback will aid in choosing an appropriate cloud-based email solution for the District.

Sign up now at: https://www.santarosa.edu/email/cloud-signup/

Additional information about the Office 365 email trial: http://www.santarosa.edu/it/support/topic/130

If you have any questions, please contact the Help Desk at (707) 524-1765 or help@santarosa.edu.

Sincerely,

The Cloud-based Email Taskforce

Notice of Scheduled Maintenance

Our telephone Carrier will be conducting a scheduled maintenance on our circuits from August 27th, 11:00 PM through August 28th, 4:00 AM. The impact on our phone system will be 2 disruptions of 50-millisecond. This will be unnoticeable, unless one is using the phone at that very moment.

Additional IT Systems Maintenance - Friday, August 16, 2013

The Information Technology department will be performing additional systems maintenance tomorrow, Friday, August 16, 2013. There are two maintenance windows:

(Please be advised that additional systems not included in the listing below may also be impacted due to some interdependencies.)

Interruptions between 7:30AM and 8:00AM:

  • Web Services – The College’s main website (www.santarosa.edu) will be unavailable.

Please NOTE: myCubby/Portals/Online Learning (CATE/Moodle) WILL be available. You will have to use the following DIRECT links:

Interruptions between 4:45PM and 5:00PM:

  • The Santa Rosa Campus Phone System will be undergoing maintenance.

We are continuing the process of upgrading of our phone system. SRJC phone technicians will be working with our carrier partners (Integra, Inc. & AT&T, Inc.) to disconnect an old and abandoned circuit on: Friday, August 16th at 4:45 PM to 5:00 PM. The operation is expected to last about 15 minutes. Our Santa Rosa Campus users will experience outages from/to the outside world during that time. Intra/inter campus calls (4 digit dialing) and emergency systems hooked into our analog lines will perform as expected.

We apologize for the inconvenience, but these maintenance tasks cannot be performed during our regular evening maintenance window.

Planned telephone system outage

In the effort to continue the upgrade of our phone system, SRJC phone technicians will be working with our Carrier Partners (Integra, Inc. & AT&T, Inc.) to disconnect an old and abandoned circuit on: Friday, August 16th at 4:45 PM to 5:00 PM. The operation is expected to last about 15 minutes. Our Santa Rosa Campus users will experience outages from/to the outside world during that time. Intra/inter campus calls and emergency systems hooked into our analog lines will perform as expected.

We apologize for the short notice and we will do our best to restore full service as quickly as possible.

Routine IT Systems Maintenance - Thursday, August 15, 2013

The Information Technology department will be performing routine systems maintenance on Thursday, August 15, 2013. Throughout the evening there will be brief interruptions, typically lasting no more than 5-10 minutes. The following services may be affected:

(Please be advised that additional systems not included in the listing below may also be impacted due to some interdependencies.)

Intermittent Interruptions after 7 PM:

  • Network/Domain Services – Login, Authentication, DHCP (Santa Rosa, Petaluma & Windsor) Network Shared Drives – Departmental Shares & Home Directories (S: drive, X: drive, etc.)
  • Citrix Services
  • Escape
  • SharePoint
  • Department Specific Programs: Dentrix, Medicat, Raiser’s Edge College Wide Web Services Staff & Student Email (Outlook, Outlook Web Access, Entourage, Listserv, etc.) Staff & Student Logins, Secure Shell Access, Secure FTP, Web Sites Financial Aid – Regent FAM Software Student Services – SARS, ATI Filer, ILINX, Student ID System, Counseling Programs Assessment - Compass Testing Flex Credit Tracking

Intermittent Interruptions after 10 PM:

  • Possible delays in check-in/log-in/authentication in Distance Ed's CATE and Moodle systems Student / Faculty Portal Student Information System (SIS) Library Services – GoPrint

We apologize for the inconvenience.

Please share this information with those in your department who are not on email.

Introducing New SRJC Lynda.com Accounts

College community, IT and Staff Development are happy to anounce the availability of Lynda.com for SRJC employees!

From Lynda.com: "lynda.com is an online learning company that helps anyone learn software, design, and business skills to achieve their personal and professional goals. With a lynda.com subscription, members receive unlimited access to a vast library of high quality, current, and engaging video tutorials. New courses and topics are added every week at no extra cost. We carefully select the world's top experts who are the best in their field, passionate about their subject matter, and know how to teach. Members tell us that a lynda.com subscription instills self-confidence and unlocks a sense of accomplishment that they have not found anywhere else."

Lynda.com memberships are available for checkout through our online checkout system. Licenses are available for a two week period during which you will have unlimited access to Lynda.com's Online Training Library of video tutorials. Once your two weeks are up, you can sign up again for another 2 week period. Your progress including videos watched, bookmarks set, and certificated earned on Lynda.com are all saved.

We hope you enjoy uisng this new resource!

Update on the new SRJC electronic fax solution

As you may be aware, the SRJC fax system has been unreliable since the Holiday Break, when the IT department upgraded our phone system to a more modern IP-based system. Although we have implemented an analog/digital conversion gateway solution, an unsatisfactorily high percentage of transmissions were still failing.

This post is to inform our community that we have successfully adopted a server-based fax transmission solution, which integrates well with our IP-based phone system and fits into the District’s Green Initiative. We have, thus far, converted more than half of our existing fax lines. If you are still using the legacy analog fax system, please contact the IT department to discuss your workflows in order to deploy the new solution to your specific needs.

SIS Update

There will be an SIS update immediately at 12:00 PM today. If you are using SIS from your desktop or over Citrix, please close it and remain off before that time until I notify that the upgrade is complete. Those that are still on at that time will be automatically booted from SIS and may lose any work that was not saved.

Update on the SRJC Fax transmission issues

As you may be aware, the SRJC fax system has been unreliable since the Holiday Break when the IT department upgraded our phone system to a more modern IP-based system. Although we have implemented an analog/digital conversion gateway solution, an unsatisfactorily high percentage of transmissions were still failing.

This post is to inform our community that we have successfully completed a trial of a server-based fax transmission solution, which integrates well with our IP-based phone system and fits into the District’s Green Initiative. We will be contacting various departments to discuss their workflows in order to deploy the new solution to their specific needs.

If you have any questions, please contact the help desk at 707-524-1765.

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