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What's New

The IT Blog is a good way to stay current on the latest information from IT including tips and tricks, maintenance updates, current outages, and more.

Access to Outlook is better but still not 100%

Almost everyone on campus has access to Outlook.  There are still off-campus users who still cannot access Outlook.  We are diligently working on the issue.

Unfortunately this means that even if your email is working now, it may not work later.  If your email is not working, check the IT Web Blog for update information or call the IT Help Desk.

We are diligently working to resolve the issue ASAP.  We regret the any inconvenient or hardship this outage has caused and appreciate your understanding as we restore full email service.

Outlook access still inconsistant

Unfortunately the technical problems with access to Outlook are still not fully resolved.  It is, however, working for most people on campus accessing through OWA.

We are diligently working to resolve the issue ASAP.  We regret any resulting impact to your work and appreciate your patience while we address the problem.

We will do our best to keep you informed as we work to resolve the issue.

Access to Outlook is 95% restored

Access to Outlook has been 95% restored.  Most people have full access to their Outlook again, both from the Outlook 2013 application and from OWA (Outlook Web Access).

IT is still working to restore full email capabilities to everyone.  Please check your email in the morning.  If your email is not working, check the IT Web site for update information or call the IT Help Desk.

We regret the any inconvenient or hardship this outage has caused and appreciate your understanding as we restore full email service.

Outlook Access Issue

Access to Outlook is currently having problems and is intermittent at best.  IT is diligently working to resolve the issue ASAP.

The best chance of accessing Outlook is through the OWA Web interface.  We will post and update when we have resolved the issue. 

We regret any resulting impact to your work and appreciate your patience while we address the problem.

SIS server maintenance and upgrade

SIS, Portals, registration, online payment of fees, schedule of classes, and faculty grade submission will be unavailable, on December 22nd  from 5:00 to 8:00PM.

When:

Monday, Dec. 22 from 5:00PM to  8:00PM

Where:

Portals, Schedule of Classes, SIS, Faculty Grade Submission, Registration, & Online Payment of Fees

Who is Impacted:

All individuals who utilize the affected services, on-campus or remote will be affected.

What you need to do:

If you are expecting to utilize any of the affected services during the maintenance window, please make plans to accommodate.   No other action is required on your part.

Details:

This is being done to upgrade the operating system of a critical server and improve the performance of the SIS Database.  This is essential work required to maintain the security, reliability and performance of the programs that serve the District.  We regret any inconvenience this may cause to students, faculty and staff.  This date and time was chosen minimize the impact to everyone.

Servers and services that was affected:

  • SIS & Portals
  • Student registration
  • Schedule of classes
  • Payment of fees
  • Faculty Grade Submission

Application downtime for Database Upgrade

The Information Technology department will be performing systems maintenance on our SIS Database server, which must be done before fall semester starts. On Friday, August 1, from 12:01 a.m. to 11:50 p.m., all services provided by the SIS Database server will be unavailable. We are sorry for any inconvenience this may cause. We will post status updates on the IT web site to keep everyone informed.

When: Friday, Aug.1, 12:01 AM to 11:50 PM
Where: All SRJC sites will be affected

Who is Impacted:

All individuals who utilize the affected services, on-campus or remote, during the maintenance window, will be affected.

What you need to do:

If you plan to utilize any of the affected services during the scheduled maintenance window please make new arrangements.  Otherwise no action is required on your part.

Details:

Services that will be affected:
·         SIS System
·         Registration
·         Schedule of Classes
·         Online Orientation
·         Both Student and Faculty Portals
·         Assessment
·        TimeKeeper
·        Faculty & Staff Directory Search
·        Employee Leave Balances/Pay Stubs
·        Moodle & CATE Distance Education
·        Majors and Certificates lookup
·        Scholarship online Forms

Server maintenance is essential to keeping the computing servers working efficiently and reliably.  All efforts are made to minimize the impact to users.

Where to go if you have questions:

Santa Rosa Junior College
Information Technology Department (https://www.santarosa.edu/it)
1501 Mendocino Ave | Santa Rosa, CA | 95401
tel (707) 524-1765

Connectivity outage

Some of the buildings and some services (including online) may have lost connectivity today (Sunday) when a routing loop caused a failure in many of these connections.  This occured at approximately 1 o'clock this afternoon and lasted for about 45 minutes when IT personal arrived on site to fix the problem.  Services were immediately restored and the buildings were restored one by one.  The loopguard feature which triggered the failure has since been disabled and IT is investigating the root cause.

Network Alert

The following is a network status message updated at 10:55am on Friday May 16th:

SRJC currently experiencing an issue with our core network switch – which is resulting in the inability of users throughout the district, on all campuses to login and/or access the internet. This may effect users off campus trying to access certain services hosted at the college as well. Network technicians are currently on the phone with our vendor, and working toward resolution as quickly as possible. There is no estimated time of repair at this time.

Thank you for your patience.

Voice Mail reminders

SRJC Voice Mail System Upgrade: Complete

Important: ID = Mailbox #, PIN = Passcode

 

UPDATE:

 

·       Reminder – Friday April 4th is the deadline for logging into the retired voice mail system to check for saved or un-played messages. Dial 7999 from on campus or 521-7999 from off campus.

 

·       User distribution lists (Private Lists) successfully migrated over to the new voice mail system.  If you used this feature, you will not need to reprogram them in the new system. For information regarding this feature, please visit the IT support website at www.santarosa.edu/it/support/phones under “Voicemail Tips and Tricks” or the “Voicemail User Guide”

 

Greetings College Community welcome back from Spring Break

The IT department completed the voice mail system upgrade over spring break.  The Santa Rosa Junior College voicemail system subscriber mailboxes and departmental trees were successfully migrated over to the new Cisco Unity Connection voice mail system. 

 

  • For clarification on individual mailbox greetings: Your greeting and PIN were migrated over to the new voice mail system and the access number (527-4999), will remain the same.  Messages in the retired voice mail system were not migrated over so you will need to login and check for any un-played messages. The retiring voicemail system will remain active until Friday April 4, 2014, so please log into the old system and check for messages.  The number to access the retiring voice mail system is 707-521-7999 or 7999 from on campus. When the system answers, follow the prompts and input your mailbox number and PIN. 

Note: If your message waiting indicator does not go off after listening to messages on the new voicemail system, you will need to log into the old system (x7999) and check for messages there as well.

 

·         New Voice Mail System (Cisco Unity Connection) and Office 365 Users: The new voicemail system offers unified integration with our Office 365 email system.  When you receive a new voice mail you will also receive this message within your email as an attachment.  This unified integration allows you to listen and delete the message from within your email client.  Deleting the email will also delete the voice message from the voice mail system and turn off the message waiting indicator on your campus phone.

      Below are the new steps to login into voice mail on the new system:

 

Access voice mail from your phone:

• Dial 4999 or press the messages button (envelope)

• Enter pin (passcode) followed by # (pound)

 

Access voice mail from another phone:

• Dial 4999 or press the messages button (envelope)

• Press * (star)

• Enter your ID (mailbox number) then # (pound)

• Enter your PIN (passcode) then # (pound)

 

Access voice mailbox from off campus:

• Dial (707) 527-4999

• When the system answers press * (star)

• Enter your ID (mailbox number) then # (pound)

• Enter your PIN (passcode) then # (pound)

 

NOTE: When you log into your mailbox the voice mail system will automatically play any new messages first. Once that is complete, you have several options that will be presented to you

 

Please visit the Santa Rosa Junior College IT website for voice mail and phone support.

www.santarosa.edu/it/support/phones

Under the voice mail header there will be documentation on how to log into voice mail, tips and tricks, new user directions and a helpful menu flow chart.

 

If you have any questions please contact the Help Desk at 707 524-1765.

Routine IT System Maintenance - Wednesday, March 26th, 2014

SRJC Community,

The Information Technology department will be performing routine systems maintenance on Wednesday, March 26th, 2014.  Throughout the evening there will be brief interruptions, typically  lasting no more than 5-10 minutes. The following services may be affected:

(Please be advised that additional systems not included in  the listing below may also be impacted due to some interdependencies.)

Intermittent Interruptions after 7 PM:

  • Network/Domain Services – Login, Authentication, DHCP (Santa Rosa,  Petaluma & Windsor), Network Shared Drives – Departmental Shares & Home  Directories (S: drive, X: drive, etc.)
  • Citrix Services
  • Escape
  • SharePoint
  • Department Specific Programs:  Dentrix, Medicat, Raiser’s Edge College  Wide Web Services Staff & Student  Email (Outlook, Outlook Web Access,  Entourage, Listserv,  etc.) Staff & Student Logins, Secure Shell  Access, Secure FTP, Web Sites Financial Aid – Regent FAM Software  Student Services – SARS, ATI Filer, ILINX, Student ID System,  Counseling Programs Assessment - Compass Testing Flex Credit Tracking


Intermittent Interruptions after 10 PM:

  • Possible delays in check-in/log-in/authentication in Distance Ed's CATE and Moodle systems  Student / Faculty Portal  Student Information System (SIS)  Library Services – GoPrint


We apologize for the inconvenience.

Please share this information with those in your department who are not on email.

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