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The IT Blog is a good way to stay current on the latest information from IT including tips and tricks, maintenance updates, current outages, and more.

Welcome to Fall 2011 from Information Technology

Welcome back to those who were off this summer. As we begin the Fall 2011 semester, we would like to remind everyone of a few things which will allow us to serve you more efficiently.

When you need help, call x1765

First, and foremost, if you need help please call extension x1765 (or from off campus 707-524-1765). Starting this semester, please contact the Help Desk for all IT issues. That includes Faculty/Staff computer issues and lab/classroom computer issues. Every attempt will be made to assist you over the phone first. If your problem cannot be resolved over the phone, then your issue will be routed to the appropriate team and individual to respond as soon as resources permit.

When calling x1765, please be aware that there is only one Help Desk Technician for the entire District. While only one person can be helped at a time, it is not uncommon for multiple people to be calling in. If you don't get through, we ask that you refrain from repeatedly hanging up and dialing in again. Instead, please leave a voicemail and you will receive a call back as soon as possible. In some cases you may receive an email from our ticket system letting you know your call has been entered into the system and is in the queue to be handled.

You may also submit requests via our web site ticket request form www.santarosa.edu/it/support. We recommend that only non-urgent requests be submitted via this method.

Due to limited staffing, workloads must be tracked and balanced along with projects, routine maintenance, and response to critical incidents. Requests for service are reviewed and prioritized throughout the day and assigned based on staff availability. Because of this, please do not contact individual support staff unless that person is already actively working on an issue with you. Messages directed to individual support staff will be forwarded to the Help Desk so they can be entered into the ticket system.

Media Services Support

If you need help with a projector, DVD player, VCR, or any other non-computer media in a classroom, please call Media Services at x4261 (from off campus 707-527-4261).

SPAM & SCAMS: Do not divulge your personal information

You may receive emails asking for your personal information. Do NOT respond to these requests, they are all SCAMS! IT will never send you an email asking for your personal information, including your logon name and password. Please be aware that these messages may appear very convincing. Always be on guard.

A Note on Passwords

SRJC Account passwords must be changed every 6 months. We receive many, many requests for password resets. The Help Desk is no longer able to change your password without talking to you. We must be speaking to the owner of the account, and complete a simple identity verification process. We are unable to change passwords in any other manner.

When you are resetting your own password, please remember that you must meet the SRJC's guidelines for passwords:

  • At least six (6) characters in length
  • At least one (1) uppercase letter
  • At least one (1) lowercase letter
  • At least one (1) numeral or symbol
  • The new password cannot be the same as any of the prior passwords you've used for your SRJC account
  • You can only change your password one (1) time in twenty-four (24) hours

For more information on changing passwords, please visit the support section of our web site. http://www.santarosa.edu/it/support

E-Mail storage limits: Reduce the use of file attachments to the campus

We all have problems running out of space in our Inbox. One way to conserve space is to avoid sending file attachments to DL.STAFF.ALL and other large campus distribution lists. Instead, please utilize File Depot. This is a service offered by IT that allows you to upload your file attachment to a server, then include the link to it in your email. To learn more about File Depot, please see our web site: http://www.santarosa.edu/it

Thank you and best wishes for an enjoyable and productive fall semester.

IT at Professional Development Activity Day

IT will be presenting 'Dealing with Spam' at the Fall semester PDA day on August 19. We will go over:

  • Spam detection
  • Spam prevention
  • How to set rules and filter your E-mail
  • Other E-mail related topics

Visit the Staff Development PDA Web site for more information.

Reminder: Systems Maintenance - Weds night 7/27/2011

Reminder:

The Information Technology department will be performing routine systems maintenance on Wednesday, July 27th starting at 5pm. Throughout the evening there will be brief interruptions, typically lasting no more than 5-10 minutes. See the following list for specific systems that will be briefly interrupted.

Intermittent Interruptions after 6 PM:
Network/Domain Services – Login, Authentication, DHCP (Santa Rosa, Petaluma & Windsor)
Network Shared Drives – Departmental Shares & Home Directories (S: drive, X: drive, etc)
Citrix Services
Escape, Financial 2000
SharePoint
Department Specific Programs: Dentrix, Medicat, Raiser’s Edge

Intermittent Interruptions after 7 PM:
College Wide Web Services
Staff & Student Email (Outlook, Outlook Web Access, Entourage, Listserv, etc)
Staff & Student Logins, Secure Shell Access, Secure FTP, Web Sites
Financial Aid – Regent FAM Software
Student Services – SARS, ATI Filer, Student ID System, Counseling Programs
Assessment - Compass Testing
Flex Credit Tracking

Intermittent Interruptions after 10 PM:
Student / Faculty Portal
Student Information System (SIS)
Registration / Web Link
Library Services – GoPrint

If you have any questions or concerns, contact Jordan Mead at jmead@santarosa.edu

Thank you for your patience & understanding.

Student Portal Slow

The IT Department is aware of slow response from the Student & Faculty Portals, Registration, and Student Information Systems. This is due to today being the first day of Open Registration for the Fall, 2011 semester. If you experience trouble connecting or completing transactions, please try again in a few minutes. Thank you.

Emergency Maintenance - Student/Faculty Web Portals

The Information Technology Department needed to perform emergency maintenance on the student (mycubby) and faculty web portals tonight, Wednesday July 14 at 7 P.M.

There were brief interruptions between 7:00 P.M. and 7:20 P.M.  All student and faculty portals are back up and running normally again.

We are sorry for any inconvenience this may have caused.

Thank You,

SRJC - Information Technology

Systems Maintenance - Weds night 7/27/2011

The Information Technology department will be performing routine systems maintenance on Wednesday, July 27th starting at 5pm. Throughout the evening there will be brief interruptions, typically lasting no more than 5-10 minutes. See the following list for specific systems that will be briefly interrupted.

Intermittent Interruptions after 6 PM:
Network/Domain Services – Login, Authentication, DHCP (Santa Rosa, Petaluma & Windsor)
Network Shared Drives – Departmental Shares & Home Directories (S: drive, X: drive, etc)
Citrix Services
Escape, Financial 2000
SharePoint
Department Specific Programs: Dentrix, Medicat, Raiser’s Edge

Intermittent Interruptions after 7 PM:
College Wide Web Services
Staff & Student Email (Outlook, Outlook Web Access, Entourage, Listserv, etc)
Staff & Student Logins, Secure Shell Access, Secure FTP, Web Sites
Financial Aid – Regent FAM Software
Student Services – SARS, ATI Filer, Student ID System, Counseling Programs
Assessment - Compass Testing
Flex Credit Tracking

Intermittent Interruptions after 10 PM:
Student / Faculty Portal
Student Information System (SIS)
Registration / Web Link
Library Services – GoPrint

If you have any questions or concerns, contact Jordan Mead at jmead@santarosa.edu

Thank you for your patience & understanding.

IT Laptop and iPad Checkout

Information Technology has laptops and iPads that can be checked out by SRJC employees on a temporary basis. IT offers the equipment for SRJC business use, presentations, meeting note taking, and other uses.

IT has the following equipment available for checkout:

  • Dell Latitude laptops running Windows XP
  • Apple Macintosh G4 laptops running OS X 10.5
  • Apple iPad running iOS 4

Note the following checkout guidelines:

  • Equipment can be loaned for up to two weeks.
  • Any personal data and applications installed by the user will be removed from the equipment when it is returned to IT.
  • When selecting the dates for your reservation, give enough time to test the equipment in the environment where it will be used during a period in which the Help Desk is available so you can obtain assistance, if needed. The Help Desk is available Monday-Friday 8:00 AM - 5:00 PM, closed on weekends, and closed on all SRJC Holidays.
  • Equipment check out, return, and support are not available during times that the Help Desk is closed.
  • Frequent or repeat borrowing by the same individual may be questioned to ensure adequate availability of equipment for all employees.

To reserve your equipment and for more information, visit:

http://www.santarosa.edu/it/checkout/equipment

Or you may contact the Help Desk at (707) 524-1765

New IT Web Site Features

Welcome back summer semester faculty and staff!

We have some new additions to the IT Web site that you may be interested in. A brand new E-mail page that has new links to E-mail support topics. We also added a new password support page to aid in any password related issues. Finally, when you check out a laptop or an iPad, you can automatically add the checkout due date to your own calendar.

Outlook email account maintenance

IT will soon be performing maintenance tasks on the Outlook email accounts. It will involve taking your account off line for approximately five minutes on two consecutive evenings.


The tasks will occur between 6:00 pm and 10:00 pm on Monday (June 6th) thru Friday (June 10th).

An additional email will be issued prior to the actual work date and will identify which two evenings your account will be affected.
 
If you are logged OUT of your Outlook email and do not attempt to access your email account during those times, you will not notice either 5 minute outage. If at all possible, please log off your machine when you leave work on these two evenings.
 
If you are logged INTO your Outlook account, there will be a point when your account goes offline.
When you attempt to access a folder (i.e. your Inbox or Calendar) you will see a message similar to these examples:
 
  1. Unable to display the folder. Microsoft Office Outlook could not access the specified folder location.
  2. The Microsoft Exchange administrator has made a change that requires you quit and restart Outlook.
  3. Unable to display the folder. Microsoft Office Outlook could not access the specified folder location. The Microsoft Exchange administrator has made a change that requires you quit and restart Outlook.
If you are composing an email while the outage occurs you may lose that particular email if you have not saved it, so save often while you are composing (the saved item will be in your Drafts folder).
 
To get back into your account do as the message states:
"Quit Outlook"
"Restart Outlook"
 
You should not have to actually log off your SRJC account, but if stopping and then restarting Outlook doesn't work, go ahead and log out of your SRJC account and then log back in and then start the Outlook program.
If you still have a problem please leave a voice mail message with the SRJC help desk (524-1765) and leave your name, your account login name, and a your telephone number.

Welcome SRJC Community!

Welcome everyone! The IT Web site is officially live! This has been a months long process with many people in and outside the IT department helping to get these pages written, coded, tested, and approved. Congratulations to everyone involved!

Visit the What's New page to check out all of the new features of the site.

Enjoy!

Link to this page