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What's New

The IT Blog is a good way to stay current on the latest information from IT including tips and tricks, maintenance updates, current outages, and more.

Student Portal Slow

The IT Department is aware of slow response from the Student & Faculty Portals, Registration, and Student Information Systems. This is due to today being the first day of Open Registration for the Fall, 2011 semester. If you experience trouble connecting or completing transactions, please try again in a few minutes. Thank you.

Emergency Maintenance - Student/Faculty Web Portals

The Information Technology Department needed to perform emergency maintenance on the student (mycubby) and faculty web portals tonight, Wednesday July 14 at 7 P.M.

There were brief interruptions between 7:00 P.M. and 7:20 P.M.  All student and faculty portals are back up and running normally again.

We are sorry for any inconvenience this may have caused.

Thank You,

SRJC - Information Technology

Systems Maintenance - Weds night 7/27/2011

The Information Technology department will be performing routine systems maintenance on Wednesday, July 27th starting at 5pm. Throughout the evening there will be brief interruptions, typically lasting no more than 5-10 minutes. See the following list for specific systems that will be briefly interrupted.

Intermittent Interruptions after 6 PM:
Network/Domain Services – Login, Authentication, DHCP (Santa Rosa, Petaluma & Windsor)
Network Shared Drives – Departmental Shares & Home Directories (S: drive, X: drive, etc)
Citrix Services
Escape, Financial 2000
SharePoint
Department Specific Programs: Dentrix, Medicat, Raiser’s Edge

Intermittent Interruptions after 7 PM:
College Wide Web Services
Staff & Student Email (Outlook, Outlook Web Access, Entourage, Listserv, etc)
Staff & Student Logins, Secure Shell Access, Secure FTP, Web Sites
Financial Aid – Regent FAM Software
Student Services – SARS, ATI Filer, Student ID System, Counseling Programs
Assessment - Compass Testing
Flex Credit Tracking

Intermittent Interruptions after 10 PM:
Student / Faculty Portal
Student Information System (SIS)
Registration / Web Link
Library Services – GoPrint

If you have any questions or concerns, contact Jordan Mead at jmead@santarosa.edu

Thank you for your patience & understanding.

IT Laptop and iPad Checkout

Information Technology has laptops and iPads that can be checked out by SRJC employees on a temporary basis. IT offers the equipment for SRJC business use, presentations, meeting note taking, and other uses.

IT has the following equipment available for checkout:

  • Dell Latitude laptops running Windows XP
  • Apple Macintosh G4 laptops running OS X 10.5
  • Apple iPad running iOS 4

Note the following checkout guidelines:

  • Equipment can be loaned for up to two weeks.
  • Any personal data and applications installed by the user will be removed from the equipment when it is returned to IT.
  • When selecting the dates for your reservation, give enough time to test the equipment in the environment where it will be used during a period in which the Help Desk is available so you can obtain assistance, if needed. The Help Desk is available Monday-Friday 8:00 AM - 5:00 PM, closed on weekends, and closed on all SRJC Holidays.
  • Equipment check out, return, and support are not available during times that the Help Desk is closed.
  • Frequent or repeat borrowing by the same individual may be questioned to ensure adequate availability of equipment for all employees.

To reserve your equipment and for more information, visit:

http://www.santarosa.edu/it/checkout/equipment

Or you may contact the Help Desk at (707) 524-1765

New IT Web Site Features

Welcome back summer semester faculty and staff!

We have some new additions to the IT Web site that you may be interested in. A brand new E-mail page that has new links to E-mail support topics. We also added a new password support page to aid in any password related issues. Finally, when you check out a laptop or an iPad, you can automatically add the checkout due date to your own calendar.

Outlook email account maintenance

IT will soon be performing maintenance tasks on the Outlook email accounts. It will involve taking your account off line for approximately five minutes on two consecutive evenings.


The tasks will occur between 6:00 pm and 10:00 pm on Monday (June 6th) thru Friday (June 10th).

An additional email will be issued prior to the actual work date and will identify which two evenings your account will be affected.
 
If you are logged OUT of your Outlook email and do not attempt to access your email account during those times, you will not notice either 5 minute outage. If at all possible, please log off your machine when you leave work on these two evenings.
 
If you are logged INTO your Outlook account, there will be a point when your account goes offline.
When you attempt to access a folder (i.e. your Inbox or Calendar) you will see a message similar to these examples:
 
  1. Unable to display the folder. Microsoft Office Outlook could not access the specified folder location.
  2. The Microsoft Exchange administrator has made a change that requires you quit and restart Outlook.
  3. Unable to display the folder. Microsoft Office Outlook could not access the specified folder location. The Microsoft Exchange administrator has made a change that requires you quit and restart Outlook.
If you are composing an email while the outage occurs you may lose that particular email if you have not saved it, so save often while you are composing (the saved item will be in your Drafts folder).
 
To get back into your account do as the message states:
"Quit Outlook"
"Restart Outlook"
 
You should not have to actually log off your SRJC account, but if stopping and then restarting Outlook doesn't work, go ahead and log out of your SRJC account and then log back in and then start the Outlook program.
If you still have a problem please leave a voice mail message with the SRJC help desk (524-1765) and leave your name, your account login name, and a your telephone number.

Welcome SRJC Community!

Welcome everyone! The IT Web site is officially live! This has been a months long process with many people in and outside the IT department helping to get these pages written, coded, tested, and approved. Congratulations to everyone involved!

Visit the What's New page to check out all of the new features of the site.

Enjoy!

Preparing For Launch

Today, IT added some wonderful collages to the tops of some of the IT pages. These were done by Corinne Haverinen in PR and look really professional! We are gearing up for launching the IT web site very soon. There are a few more small details to be worked out as well as a final once-over with the launch plan.

Update on the IT Web Site

Did a lot of work on the site this past week. Here are some highlights:

  1. Changed how the support pages display the topics list - now the techs can specify if the list goes to the detail page or simply links to an external URL or a file they've uploaded
  2. Changed the way the blog categories work so that we can list all of the categories in a category cloud.

First Post

Hello world! Welcome to the IT Department's blog! We will be posting all sorts of things here including news updates, tips and tricks, and more. Keep track of the blog via the RSS feed.

Enjoy!

Link to this page