Santa Rosa Junior College logo Building on a Legacy of Excellence
home  > administration  > administrative services  > information technology  > blog  > index
IT Blog

IT Home
Contact Information
Contact IT, Hours, Locations Where to Find IT IT Emergency Contacts
Technology Portals
E-mail Citrix File Depot Cisco Phone User Options Faculty Portal Equipment Orders & Status Equipment & Software Checkout Mobile Device Registration
Support
Faculty & Staff Support Student Support Online Ticket Request Ticket Status (SRJC Network Only) Network & Application Status Recent Incidents
Hardware & Software
Bond Measure A Information Purchasing & Configurations Equipment Checkout Software Checkout
Instructional Computing
Lab Schedules & Locations Student Support
Teams
Administrative Infrastructure & Network Instructional Computing Systems & Programming
News & Projects
IT Blog Current IT Projects Policies & Procedures
 
What's New

The IT Blog is a good way to stay current on the latest information from IT including tips and tricks, maintenance updates, current outages, and more.

ITG Bond Computer Request Approval List

SRJC Community,

The Institutional Technology Group (ITG) has finished prioritizing requests for the next bond measure A fund computer purchase. Follow the link below to see the status of these requests. Since approved computers will still need to be ordered, processed, inventoried, and imaged, it will still be up to several months before the computers will be available for installation.

http://www.santarosa.edu/it/bond

REMINDER - Systems Maintenance (I.T.) - Thurs night 10/27/2011

SRJC Community,

The Information Technology department will be performing routine systems maintenance on Thursday, October 27th starting at 5pm. Throughout the evening there will be brief interruptions, typically lasting no more than 5-10 minutes. See the following list for specific systems that will be briefly interrupted. Due to some of the complex interdependencies of the systems that serve our college, please note that additional systems may also be impacted that are not included in the listing below.


Intermittent Interruptions after 6 PM:
Network/Domain Services – Login, Authentication, DHCP (Santa Rosa, Petaluma & Windsor)
Network Shared Drives – Departmental Shares & Home Directories (S: drive, X: drive, etc)
Citrix Services
Escape
SharePoint
Department Specific Programs: Dentrix, Medicat, Raiser’s Edge

Intermittent Interruptions after 7 PM:
College Wide Web Services
Staff & Student Email (Outlook, Outlook Web Access, Entourage, Listserv, etc)
Staff & Student Logins, Secure Shell Access, Secure FTP, Web Sites
Financial Aid – Regent FAM Software
Student Services – SARS, ATI Filer, Student ID System, Counseling Programs
Assessment - Compass Testing
Flex Credit Tracking

Intermittent Interruptions after 10 PM:
Student / Faculty Portal
Student Information System (SIS)
Library Services – GoPrint


Let me know if you have any questions or concerns. Thank you for your patience & understanding.

If you have any questions or concerns, please contact Jordan Mead at jmead@santarosa.edu.

Update on SIS/Important Announcements

PLEASE SHARE THIS EMAIL WITH ANY COWORKERS WHO ARE NOT ON EMAIL

Hello Everyone,
The Systems and Programming Team has completed their maintenance window for the SIS this morning, with the following important notices being issued:

IF YOU PROCESS CREDIT CARDS via the SIS – On FRIDAY 10/21 ONLY, you will need to launch the SIS via Citrix ( Visit http://www.santarosa.edu/it and click on Citrix under Technology Portals on the Left-Side Menu), and NOT use the SIS Desktop Icon. Credit Card Processing will return to normal on Monday morning 10/24. If you need help using Citrix, or experience problems please call the help desk at x1765. Again, everything should return to normal on Monday morning 10/24, and you will be able to use the SIS Desktop Icon to process Credit Cards on Monday morning.

IF YOU DO NOT PROCESS CREDIT CARDS – The SIS has returned to normal operation. If you are having problems, please reboot, login and try again. If you still have problems, please contact the help desk at x1765.

Thank you for your patience and attention.

SIS/Student Information System Problem

Good Morning Everyone,

We are aware of a problem in which selected screens (for example the Students and Student Lookup screens) within the Student Information System (SIS) are not loading. The Systems and Programming Team is working on a solution to this problem. Thank you for your patience.

We will send another email when the problem is resolved or by 9:30am with an update.

Thank you.

UPDATE (9:09AM) - We’ve been notified that the problem has been resolved. You may need to shut down and reboot, login and then launch the SIS again if you are still running into problems.

Systems Maintenance (I.T.) - Thurs night 10/27/2011

SRJC Community,

The Information Technology department will be performing routine systems maintenance on Thursday, October 27th starting at 5pm. Throughout the evening there will be brief interruptions, typically lasting no more than 5-10 minutes. See the following list for specific systems that will be briefly interrupted. Due to some of the complex interdependencies of the systems that serve our college, please note that additional systems may also be impacted that are not included in the listing below.


Intermittent Interruptions after 6 PM:
Network/Domain Services – Login, Authentication, DHCP (Santa Rosa, Petaluma & Windsor)
Network Shared Drives – Departmental Shares & Home Directories (S: drive, X: drive, etc)
Citrix Services
Escape
SharePoint
Department Specific Programs: Dentrix, Medicat, Raiser’s Edge

Intermittent Interruptions after 7 PM:
College Wide Web Services
Staff & Student Email (Outlook, Outlook Web Access, Entourage, Listserv, etc)
Staff & Student Logins, Secure Shell Access, Secure FTP, Web Sites
Financial Aid – Regent FAM Software
Student Services – SARS, ATI Filer, Student ID System, Counseling Programs
Assessment - Compass Testing
Flex Credit Tracking

Intermittent Interruptions after 10 PM:
Student / Faculty Portal
Student Information System (SIS)
Library Services – GoPrint


Let me know if you have any questions or concerns. Thank you for your patience & understanding.

If you have any questions or concerns, please contact Jordan Mead at jmead@santarosa.edu.

Calls to Petaluma Campus

We are currently experiencing some phone call connection issues between the Santa Rosa Campus and Petaluma Campus. Our phone vendor Technician is on route to fix issue. We will update the IT Blog when the issue has been fixed.

Update: The issue has been fixed as of 12:12 PM.

Systems Maintenance (I.T.) - Thurs night 9/22/2011

SRJC Community,

The Information Technology department will be performing routine systems maintenance on Thursday, Sept 22nd starting at 5pm. Throughout the evening there will be brief interruptions, typically lasting no more than 5-10 minutes. See the following list for specific systems that will be briefly interrupted.

Intermittent Interruptions after 6 PM:
Network/Domain Services – Login, Authentication, DHCP (Santa Rosa, Petaluma & Windsor)
Network Shared Drives – Departmental Shares & Home Directories (S: drive, X: drive, etc)
Citrix Services
Escape
SharePoint
Department Specific Programs: Dentrix, Medicat, Raiser’s Edge

Intermittent Interruptions after 7 PM:
College Wide Web Services
Staff & Student Email (Outlook, Outlook Web Access, Entourage, Listserv, etc)
Staff & Student Logins, Secure Shell Access, Secure FTP, Web Sites
Financial Aid – Regent FAM Software
Student Services – SARS, ATI Filer, Student ID System, Counseling Programs
Assessment - Compass Testing
Flex Credit Tracking

Intermittent Interruptions after 10 PM:
Student / Faculty Portal
Student Information System (SIS)
Library Services – GoPrint

If you have any questions or concerns, contact Jordan Mead at jmead@santarosa.edu. Thank you for your patience & understanding.

Welcome to Fall 2011 from Information Technology

Welcome back to those who were off this summer. As we begin the Fall 2011 semester, we would like to remind everyone of a few things which will allow us to serve you more efficiently.

When you need help, call x1765

First, and foremost, if you need help please call extension x1765 (or from off campus 707-524-1765). Starting this semester, please contact the Help Desk for all IT issues. That includes Faculty/Staff computer issues and lab/classroom computer issues. Every attempt will be made to assist you over the phone first. If your problem cannot be resolved over the phone, then your issue will be routed to the appropriate team and individual to respond as soon as resources permit.

When calling x1765, please be aware that there is only one Help Desk Technician for the entire District. While only one person can be helped at a time, it is not uncommon for multiple people to be calling in. If you don't get through, we ask that you refrain from repeatedly hanging up and dialing in again. Instead, please leave a voicemail and you will receive a call back as soon as possible. In some cases you may receive an email from our ticket system letting you know your call has been entered into the system and is in the queue to be handled.

You may also submit requests via our web site ticket request form www.santarosa.edu/it/support. We recommend that only non-urgent requests be submitted via this method.

Due to limited staffing, workloads must be tracked and balanced along with projects, routine maintenance, and response to critical incidents. Requests for service are reviewed and prioritized throughout the day and assigned based on staff availability. Because of this, please do not contact individual support staff unless that person is already actively working on an issue with you. Messages directed to individual support staff will be forwarded to the Help Desk so they can be entered into the ticket system.

Media Services Support

If you need help with a projector, DVD player, VCR, or any other non-computer media in a classroom, please call Media Services at x4261 (from off campus 707-527-4261).

SPAM & SCAMS: Do not divulge your personal information

You may receive emails asking for your personal information. Do NOT respond to these requests, they are all SCAMS! IT will never send you an email asking for your personal information, including your logon name and password. Please be aware that these messages may appear very convincing. Always be on guard.

A Note on Passwords

SRJC Account passwords must be changed every 6 months. We receive many, many requests for password resets. The Help Desk is no longer able to change your password without talking to you. We must be speaking to the owner of the account, and complete a simple identity verification process. We are unable to change passwords in any other manner.

When you are resetting your own password, please remember that you must meet the SRJC's guidelines for passwords:

  • At least six (6) characters in length
  • At least one (1) uppercase letter
  • At least one (1) lowercase letter
  • At least one (1) numeral or symbol
  • The new password cannot be the same as any of the prior passwords you've used for your SRJC account
  • You can only change your password one (1) time in twenty-four (24) hours

For more information on changing passwords, please visit the support section of our web site. http://www.santarosa.edu/it/support

E-Mail storage limits: Reduce the use of file attachments to the campus

We all have problems running out of space in our Inbox. One way to conserve space is to avoid sending file attachments to DL.STAFF.ALL and other large campus distribution lists. Instead, please utilize File Depot. This is a service offered by IT that allows you to upload your file attachment to a server, then include the link to it in your email. To learn more about File Depot, please see our web site: http://www.santarosa.edu/it

Thank you and best wishes for an enjoyable and productive fall semester.

IT at Professional Development Activity Day

IT will be presenting 'Dealing with Spam' at the Fall semester PDA day on August 19. We will go over:

  • Spam detection
  • Spam prevention
  • How to set rules and filter your E-mail
  • Other E-mail related topics

Visit the Staff Development PDA Web site for more information.

Reminder: Systems Maintenance - Weds night 7/27/2011

Reminder:

The Information Technology department will be performing routine systems maintenance on Wednesday, July 27th starting at 5pm. Throughout the evening there will be brief interruptions, typically lasting no more than 5-10 minutes. See the following list for specific systems that will be briefly interrupted.

Intermittent Interruptions after 6 PM:
Network/Domain Services – Login, Authentication, DHCP (Santa Rosa, Petaluma & Windsor)
Network Shared Drives – Departmental Shares & Home Directories (S: drive, X: drive, etc)
Citrix Services
Escape, Financial 2000
SharePoint
Department Specific Programs: Dentrix, Medicat, Raiser’s Edge

Intermittent Interruptions after 7 PM:
College Wide Web Services
Staff & Student Email (Outlook, Outlook Web Access, Entourage, Listserv, etc)
Staff & Student Logins, Secure Shell Access, Secure FTP, Web Sites
Financial Aid – Regent FAM Software
Student Services – SARS, ATI Filer, Student ID System, Counseling Programs
Assessment - Compass Testing
Flex Credit Tracking

Intermittent Interruptions after 10 PM:
Student / Faculty Portal
Student Information System (SIS)
Registration / Web Link
Library Services – GoPrint

If you have any questions or concerns, contact Jordan Mead at jmead@santarosa.edu

Thank you for your patience & understanding.

Link to this page