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What's New

The IT Blog is a good way to stay current on the latest information from IT including tips and tricks, maintenance updates, current outages, and more.

IT Software Lending Process

Dear District Community,

IT is happy to announce a change in our software lending process. Software checkout for home installations has now been integrated into our online checkout system. Permanent and adjunct faculty and permanent classified staff who wish to check out select Microsoft software for home installation can easily submit an online request and pick up software at the Help Desk. STNCs, Student Workers, and Students are unfortunately not included in this program.

Please note that the software checkout program only includes Microsoft Office Software and Operating Systems. If you have a request for a different software package from Microsoft, check with the help desk by emailing help@santarosa.edu and we will let you know if our license allows us to lend your requested software. Under no circumstances are we able to lend Adobe Software. Our Adobe license does not include or allow home or personal machine installation.

This same online checkout system allows you to reserve equipment; Windows and Macintosh laptops and Apple iPads can be borrowed for up to 2 weeks. Both equipment and software pick ups/returns will happen at one location, the Help Desk. We hope this will make for a more unified process.

Please visit our pages listed below to see the guidelines and provisions for lending, and make reservations. We respectfully request that all software checkout requests be placed online; please do not email or call the help desk to request software. Additionally, please wait until the help desk acknowledges your software checkout request with an email from the checkout system stating that your software is “waiting for pickup” before visiting the help desk. The help desk is located in 1434 Bussman Hall, Santa Rosa Campus. If you work on another campus, we will make arrangements to get the software to you.

Software checkout: http://www.santarosa.edu/it/checkout/software

Equipment checkout: http://www.santarosa.edu/it/checkout/equipment

If you currently have software out on loan, please return it to the Help Desk at 1434 Bussman Hall.

We look forward to improving our efficiency in serving you through this new streamlined process.

Early morning (After midnight) web services testing

SRJC Community:

The Information Technology department will be performing load and stress tests on the SRJC main site and the SIS servers Friday thru Sunday in early morning hours (after midnight). While we are not anticipating any disruption in services, our web users may experience slow response time with our web servers. These tests are part of our continual effort to provide a smooth Online Student Registration experience to our students. Please contact (707) 974-5163 if you notice any disruption in service during these early hours.

We apologize for the inconvenience.

Systems Update: brief 5-minute interruption in web services today, between 2 PM and 5 PM

SRJC Community,

The Information Technology department will be performing a critical system update on the SRJC web services today Tuesday, July 10th between 12:00 PM and 5:00 PM. This unplanned update will cause our main web site to go down sometime between 2:00 PM and 5:00 PM for 5 minutes during the server reboot. In addition, employees that are updating the web site will be disconnected during the update. Please be advised that additional systems may also be impacted due to some interdependencies.

This update is part of our effort to provide a smoother Online Student Registration experience.

We apologize for the inconvenience.

Routine Systems Maintenance (IT) - Wednesday night July 11th, 2012

SRJC Community,

The Information Technology department will be performing routine systems maintenance on Wednesday, July 11th starting at 7pm. Throughout the evening there will be brief interruptions, typically lasting no more than 5-10 minutes. The following services may be affected. Please be advised that additional systems not included in the listing below may also be impacted due to some interdependencies.

Intermittent Interruptions after 7 PM:

  • Network/Domain Services – Login, Authentication, DHCP (Santa Rosa, Petaluma & Windsor)
  • Network Shared Drives – Departmental Shares & Home Directories (S: drive, X: drive, etc.)
  • Citrix Services
  • Escape
  • SharePoint
  • Department Specific Programs: Dentrix, Medicat, Raiser’s Edge
  • College Wide Web Services
  • Staff & Student Email (Outlook, Outlook Web Access, Entourage, Listserv, etc.)
  • Staff & Student Logins, Secure Shell Access, Secure FTP, Web Sites
  • Financial Aid – Regent FAM Software
  • Student Services – SARS, ATI Filer, ILINX, Student ID System, Counseling Programs
  • Assessment - Compass Testing
  • Flex Credit Tracking

Intermittent Interruptions after 10 PM:

  • Student / Faculty Portal
  • Student Information System (SIS)
  • Library Services – GoPrint

We apologize for the inconvenience.

RESOLVED: BUS-HOME2 Back Up Again

The file share server, BUS-HOME2, that was down this morning has been repaired and is working again. You will need to reboot your computer and login again before your network drives will work. If you are still experiencing a problem after you reboot, please let us know at the help desk at x1765.

Thank you for your patience this morning!

BUS-HOME2 File Server is Down

One of the SRJC file servers, BUS-HOME2, is down and not accessible for the moment. You may get messages about not being able to connect to your shared drive, home directory, or other errors related to BUS-HOME2. IT is aware of the issue and is currently working on resolving it. We will post updates to the blog when we know more.

Registration Update #2

Update - SIS is back up and working. We are sorry for the frustration and inconvenience.

Due to the overwhelming number of students trying to register simultaneously, our computerized registration system needs to be shut down and re-booted. If you have classes in your "shopping cart" they will remain in your cart until 3:00 pm. You may log back on to the system after 9:15 am and you will be able to finalize your registration. We sincerely regret the frustration inconvenience this has caused to our students. Thank you for your patience!

Registration Update

IT is working on the registration problem. We had over 10,000 log ins at 6 AM that caused the system to get extremely slow. As people gave up the system slowly came back and appeared to be working slowly by 6:20 AM. The problem is now with SIS completing the checkout process. Students get to the end of the registration and the system hangs up. Since they don’t want to lose their classes they are staying logged in (several thousand at the moment and growing). We are trying our best to figure out how to break the log jam and get the system working normally. We will send another update as soon as we get some progress.

Best regards,

Scott

Portal and SRJC Web Access Slow

Due to priority registration this morning, the Student and Faculty Portals are running slowly and our main Web server is also impacted. IT is aware of the issue and will update the blog when we know more. Thank you for your understanding.

Citrix Access Issues

Update: 8:20 AM - Citrix resources are now available.

Access to Citrix resources are not available this morning. IT is aware of the issue and will update the blog when we know more.

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