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The IT Blog is a good way to stay current on the latest information from IT including tips and tricks, maintenance updates, current outages, and more.

Systems Maintenance (I.T.) - Thurs night 3/29/2012

SRJC Community,
The Information Technology department will be performing routine systems maintenance on Thursday, March 29th starting at 6pm. Throughout the evening there will be brief interruptions, typically lasting no more than 5-10 minutes. See the following list of specific systems that will be briefly interrupted. Due to some of the complex interdependencies of the systems that serve our college, please note that additional systems may also be impacted that are not included in the listing below.

Intermittent Interruptions after 6 PM:

  • Network/Domain Services – Login, Authentication, DHCP (Santa Rosa, Petaluma & Windsor)
  • Network Shared Drives – Departmental Shares & Home Directories (S: drive, X: drive, etc)
  • Citrix Services
  • Escape
  • SharePoint
  • Department Specific Programs: Dentrix, Medicat, Raiser’s Edge College Wide Web Services
  • Staff & Student Email (Outlook, Outlook Web Access, Entourage, Listserv, etc)
  • Staff & Student Logins, Secure Shell Access, Secure FTP, Web Sites
  • Financial Aid – Regent FAM Software
  • Student Services – SARS, ATI Filer, ILINX, Student ID System, Counseling Programs
  • Assessment - Compass Testing
  • Flex Credit Tracking

Intermittent Interruptions after 10 PM:

  • Student / Faculty Portal
  • Student Information System (SIS)
  • Library Services – GoPrint
  • Contact Jordan Mead if you have any questions or concerns. Thank you for your patience & understanding.

    Help Desk Phone Number

    Just as a reminder when you are dialing the Help Desk from off campus the phone number is (707) 524-1765. The Help Desk does NOT use the 527 prefix. To see all of the prefixes for SRJC, see our support article on extension prefixes.

    IT Workshops at PDA Day - February 16

    IT will be presenting two workshops at the upcoming PDA day on February 16th:

    SharePoint: What's Coming Next - Session II, 1:00 PM - 2:30 PM, Santa Rosa Doyle 4246 & Petaluma Call 640

    We will go over what SharePoint is, how SRJC currently uses it and what we are planning on using it for in the future.

     

    Dealing with Spam - Session III, 2:45 PM - 4:15 PM, Santa Rosa Doyle 4246 & Petaluma Call 640

    Learn how you can detect and control spam and phishing attacks, and how you can use systems like SpamAssassin and Outlook rules to take control over your email.

     

    See the full PDA day schedule on the Staff Development site. We hope to see you there!

    SRJC district computer maintenance scheduled for Feb. 17th from 8 am - 2 pm

    On Friday, February 17th from approximately 8:00 am until 2:00 pm, all SRJC portal features and SIS will be inaccessible due to scheduled maintenance on our district computers. Please note that February 17th is a scheduled holiday. We apologize for any inconvenience this may cause. If you have any questions or concerns regarding the system maintenance, please contact Don Webb at 527-4537 or dwebb@santarosa.edu.

    Systems Maintenance (I.T.) - Thurs night 2/2/2012

     

    SRJC Community,

     

    The Information Technology department will be performing routine systems maintenance on Thursday, February 2nd starting at 6pm. Throughout the evening there will be brief interruptions, typically lasting no more than 5-10 minutes.  See the following list for specific systems that will be briefly interrupted.  Due to some of the complex interdependencies of the systems that serve our college, please note that additional systems may also be impacted that are not included in the listing below.   

     

     

    Intermittent Interruptions after 6 PM:

    Network/Domain Services – Login, Authentication, DHCP (Santa Rosa, Petaluma & Windsor)

    Network Shared Drives – Departmental Shares & Home Directories (S: drive, X: drive, etc)

    Citrix Services

    Escape

    SharePoint

    Department Specific Programs:  Dentrix, Medicat, Raiser’s Edge

    College Wide Web Services (www.santarosa.edu)

    Staff & Student  Email (Outlook, Outlook Web Access, Entourage, Listserv,  etc)

    Staff & Student Logins, Secure Shell Access, Secure FTP, Web Sites 

    Financial Aid – Regent FAM Software

    Student Services – SARS, ATI Filer, ILINX, Student ID System, Counseling Programs

    Assessment - Compass Testing

    Flex Credit Tracking

     

    Intermittent Interruptions after 10 PM:

    Student / Faculty Portal

    Student Information System (SIS)

    Library Services – GoPrint

     

     

    Contact Jordan Mead at jmead@santarosa.edu if you have any questions or concerns.  Thank you for your patience & understanding.

     

    Problem with Sharepoint Services

    The IT Department is aware that there is a problem with the Sharepoint Server.  We are working on a resolution and will update this entry once we have an estimated time of repair, or when services are restored.  Thank you for your patience.

    Update 1/20/12 4:15pm:  This problem has been resolved.  Thank you.

    Welcome to Spring 2012 from Information Technology

    Welcome back! We hope everyone had a wonderful winter break! As we begin the Spring 2012 semester we would like to remind everyone of a few things which will allow us to serve you more efficiently. Call extension 1765 for all IT related issues or submit an online ticket request for non-urgent requests.

    Information Technology has laptops and iPads that can be checked out by SRJC employees on a temporary basis. IT offers the equipment for SRJC business use, presentations, meeting note taking, and other uses. View our equipment checkout page for more information.

    We hope you enjoy the Spring semester!

    Systems Maintenance (I.T.) - Weds night 1/11/2012

    SRJC Community,

    The Information Technology department will be performing routine systems maintenance on Wednesday, January 11th starting at 7pm. Throughout the evening there will be brief interruptions, typically lasting no more than 5-10 minutes. See the following list for specific systems that will be briefly interrupted. Due to some of the complex interdependencies of the systems that serve our college, please note that additional systems may also be impacted that are not included in the listing below.

    Intermittent Interruptions after 7 PM:

    • Network/Domain Services – Login, Authentication, DHCP (Santa Rosa, Petaluma & Windsor)
    • Network Shared Drives – Departmental Shares & Home Directories (S: drive, X: drive, etc)
    • Citrix Services
    • Escape
    • SharePoint
    • Department Specific Programs: Dentrix, Medicat, Raiser’s Edge
    • College Wide Web Services
    • Staff & Student Email (Outlook, Outlook Web Access, Entourage, Listserv, etc)
    • Staff & Student Logins, Secure Shell Access, Secure FTP, Web Sites
    • Financial Aid – Regent FAM Software
    • Student Services – SARS, ATI Filer, ILINX, Student ID System, Counseling Programs
    • Assessment - Compass Testing
    • Flex Credit Tracking

    Intermittent Interruptions after 10 PM:

    • Student / Faculty Portal
    • Student Information System (SIS)
    • Library Services – GoPrint

    Contact Jordan Mead if you have any questions or concerns. Thank you for your patience & understanding.

    Student and Faculty Portal is down (updated)

    The Student and Faculty Portal is currently offline. IT is aware of the issue and is in the process of resolving it. We will provide an update when the portal is back online or when we have an ETA.

    UPDATE 9:00 AM - The Portal is back up and functioning normally.

     

    IT Closed for Winter Break

    A quick reminder to all SRJC employees, IT will be closed during the winter break and we will return January 4th. During this time, we will not be answering the Help Desk or returning calls. If you have an IT related emergency, please call the Help Desk at (707) 524-1765 for current emergency contact information. Have a safe and wonderful winter break!

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