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What's New

The IT Blog is a good way to stay current on the latest information from IT including tips and tricks, maintenance updates, current outages, and more.

Reminder: IT Survey

The Information Technology Department is conducting a district wide survey. Please take five minutes to provide your feedback and recommendations. The Information Technology Department encompasses the following teams:

  • Network and Infrastructure Team – Staff and Faculty support.
  • Systems and Programming Team – Software Applications including SIS support.
  • Instructional Computing Team – Labs, classroom, and instructional technology support.

We know that your time is valuable and appreciate your efforts in helping us improve our customer service. Please provide your timely response by April 16, 2012.

http://www.zoomerang.com/Survey/WEB22F9D4S88UU

SRJC district computer maintenance scheduled for April 14th from 8 AM - 11:00 AM

Attention: On Saturday, April 14th from approximately 8:00 AM until 11:00 AM, all SRJC portal features and SIS will be inaccessible due to scheduled maintenance on our district computers. We apologize for any inconvenience this may cause. If you have any questions or concerns regarding the system maintenance, please contact Don Webb at 527-4537 or dwebb@santarosa.edu.

IT Web Site Turns One

Happy anniversary to the new IT Web site which was launched one year ago today! IT has been continually improving the site after launch and we plan on even more improvements going forward.

Several new features in the past few months have been the completely redesigned Instructional Lab Web pages which allow students to see computer lab schedules, search for software, and look up lab details. We've also added the ability to include video in our support area to better instruct faculty and staff on typical computer issues. Many behind the scenes changes have also been made to the underlying code to make the site easier to use and allow for future growth.

Speaking of the future, we have some exciting things to add to the site in the coming months including a new IT Training site where we will post information about upcoming trainings and documents from past trainings. We are also planning a way to incorporate more student IT support into the site giving students the ability to look up support articles and link to various student technology portals.

It has been an exciting first year and we look forward to the changes ahead!

IT Survey

The Information Technology Department is conducting a district wide survey. Please take five minutes to provide your feedback and recommendations. The Information Technology Department encompasses the following teams:

  • Network and Infrastructure Team – Staff and Faculty support.
  • Systems and Programming Team – Software Applications including SIS support.
  • Instructional Computing Team – Labs, classroom, and instructional technology support.

We know that your time is valuable and appreciate your efforts in helping us improve our customer service. Please provide your timely response by April 16, 2012.

http://www.zoomerang.com/Survey/WEB22F9D4S88UU

Systems Maintenance (I.T.) - Thurs night 3/29/2012

SRJC Community,
The Information Technology department will be performing routine systems maintenance on Thursday, March 29th starting at 6pm. Throughout the evening there will be brief interruptions, typically lasting no more than 5-10 minutes. See the following list of specific systems that will be briefly interrupted. Due to some of the complex interdependencies of the systems that serve our college, please note that additional systems may also be impacted that are not included in the listing below.

Intermittent Interruptions after 6 PM:

  • Network/Domain Services – Login, Authentication, DHCP (Santa Rosa, Petaluma & Windsor)
  • Network Shared Drives – Departmental Shares & Home Directories (S: drive, X: drive, etc)
  • Citrix Services
  • Escape
  • SharePoint
  • Department Specific Programs: Dentrix, Medicat, Raiser’s Edge College Wide Web Services
  • Staff & Student Email (Outlook, Outlook Web Access, Entourage, Listserv, etc)
  • Staff & Student Logins, Secure Shell Access, Secure FTP, Web Sites
  • Financial Aid – Regent FAM Software
  • Student Services – SARS, ATI Filer, ILINX, Student ID System, Counseling Programs
  • Assessment - Compass Testing
  • Flex Credit Tracking

Intermittent Interruptions after 10 PM:

  • Student / Faculty Portal
  • Student Information System (SIS)
  • Library Services – GoPrint
  • Contact Jordan Mead if you have any questions or concerns. Thank you for your patience & understanding.

    Help Desk Phone Number

    Just as a reminder when you are dialing the Help Desk from off campus the phone number is (707) 524-1765. The Help Desk does NOT use the 527 prefix. To see all of the prefixes for SRJC, see our support article on extension prefixes.

    IT Workshops at PDA Day - February 16

    IT will be presenting two workshops at the upcoming PDA day on February 16th:

    SharePoint: What's Coming Next - Session II, 1:00 PM - 2:30 PM, Santa Rosa Doyle 4246 & Petaluma Call 640

    We will go over what SharePoint is, how SRJC currently uses it and what we are planning on using it for in the future.

     

    Dealing with Spam - Session III, 2:45 PM - 4:15 PM, Santa Rosa Doyle 4246 & Petaluma Call 640

    Learn how you can detect and control spam and phishing attacks, and how you can use systems like SpamAssassin and Outlook rules to take control over your email.

     

    See the full PDA day schedule on the Staff Development site. We hope to see you there!

    SRJC district computer maintenance scheduled for Feb. 17th from 8 am - 2 pm

    On Friday, February 17th from approximately 8:00 am until 2:00 pm, all SRJC portal features and SIS will be inaccessible due to scheduled maintenance on our district computers. Please note that February 17th is a scheduled holiday. We apologize for any inconvenience this may cause. If you have any questions or concerns regarding the system maintenance, please contact Don Webb at 527-4537 or dwebb@santarosa.edu.

    Systems Maintenance (I.T.) - Thurs night 2/2/2012

     

    SRJC Community,

     

    The Information Technology department will be performing routine systems maintenance on Thursday, February 2nd starting at 6pm. Throughout the evening there will be brief interruptions, typically lasting no more than 5-10 minutes.  See the following list for specific systems that will be briefly interrupted.  Due to some of the complex interdependencies of the systems that serve our college, please note that additional systems may also be impacted that are not included in the listing below.   

     

     

    Intermittent Interruptions after 6 PM:

    Network/Domain Services – Login, Authentication, DHCP (Santa Rosa, Petaluma & Windsor)

    Network Shared Drives – Departmental Shares & Home Directories (S: drive, X: drive, etc)

    Citrix Services

    Escape

    SharePoint

    Department Specific Programs:  Dentrix, Medicat, Raiser’s Edge

    College Wide Web Services (www.santarosa.edu)

    Staff & Student  Email (Outlook, Outlook Web Access, Entourage, Listserv,  etc)

    Staff & Student Logins, Secure Shell Access, Secure FTP, Web Sites 

    Financial Aid – Regent FAM Software

    Student Services – SARS, ATI Filer, ILINX, Student ID System, Counseling Programs

    Assessment - Compass Testing

    Flex Credit Tracking

     

    Intermittent Interruptions after 10 PM:

    Student / Faculty Portal

    Student Information System (SIS)

    Library Services – GoPrint

     

     

    Contact Jordan Mead at jmead@santarosa.edu if you have any questions or concerns.  Thank you for your patience & understanding.

     

    Problem with Sharepoint Services

    The IT Department is aware that there is a problem with the Sharepoint Server.  We are working on a resolution and will update this entry once we have an estimated time of repair, or when services are restored.  Thank you for your patience.

    Update 1/20/12 4:15pm:  This problem has been resolved.  Thank you.

    Link to this page