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IT Blog Category: Phones

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Intermittent disruption of phone services on Saturday and Sunday, October 13 & 14

SRJC Community,

The Information Technology department will be performing a major upgrade of some servers integrated to the core of our phone system on:

Saturday and Sunday, October 13 & 14, 2012 starting at 9 AM

During the operation, there will be very short, intermittent disruptions of our phone services. We do not expect any significant downtime; however, our users may experience no-dial-tone failures few times these days.

This work is part of a larger project to transition our current hybrid (Digital and Ethernet-based) system to a fully functional Voice-over-IP system, thereby providing CallerID capability and cutting significant support costs.

We apologize for any inconvenience.

Contacting the Help Desk via Telephone

Hello SRJC Community,

Please make note that the SRJC IT Help Desk phone number is 707-524-1765 (if you are calling from a non-SRJC telephone.) If you are calling from an SRJC phone, you can simply dial 1765. This has been the help desk phone number for approximately the last 15 years.

IMPORTANT: Please DO NOT dial 527-1765. 527-1765 belongs to the home business of a community member who has filed a complaint with the IT Department. Faculty/Staff have been inadvertently dialing that number trying to reach the help desk. We appreciate your attention to this important matter.

Help Desk Phone Number

Just as a reminder when you are dialing the Help Desk from off campus the phone number is (707) 524-1765. The Help Desk does NOT use the 527 prefix. To see all of the prefixes for SRJC, see our support article on extension prefixes.

Calls to Petaluma Campus

We are currently experiencing some phone call connection issues between the Santa Rosa Campus and Petaluma Campus. Our phone vendor Technician is on route to fix issue. We will update the IT Blog when the issue has been fixed.

Update: The issue has been fixed as of 12:12 PM.

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