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IT Blog Category: Maintenance

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Routine IT System Maintenance - Wednesday, March 26th, 2014

SRJC Community,

The Information Technology department will be performing routine systems maintenance on Wednesday, March 26th, 2014.  Throughout the evening there will be brief interruptions, typically  lasting no more than 5-10 minutes. The following services may be affected:

(Please be advised that additional systems not included in  the listing below may also be impacted due to some interdependencies.)

Intermittent Interruptions after 7 PM:

  • Network/Domain Services – Login, Authentication, DHCP (Santa Rosa,  Petaluma & Windsor), Network Shared Drives – Departmental Shares & Home  Directories (S: drive, X: drive, etc.)
  • Citrix Services
  • Escape
  • SharePoint
  • Department Specific Programs:  Dentrix, Medicat, Raiser’s Edge College  Wide Web Services Staff & Student  Email (Outlook, Outlook Web Access,  Entourage, Listserv,  etc.) Staff & Student Logins, Secure Shell  Access, Secure FTP, Web Sites Financial Aid – Regent FAM Software  Student Services – SARS, ATI Filer, ILINX, Student ID System,  Counseling Programs Assessment - Compass Testing Flex Credit Tracking


Intermittent Interruptions after 10 PM:

  • Possible delays in check-in/log-in/authentication in Distance Ed's CATE and Moodle systems  Student / Faculty Portal  Student Information System (SIS)  Library Services – GoPrint


We apologize for the inconvenience.

Please share this information with those in your department who are not on email.

Notice: After Hours Internet Service Maintenance - 3/13/14 12am-6am

The IT Department has been notified of a maintenance window in which the vendor that provides our internet connection will be performing maintenance on their equipment which may cause the SRJC sites listed below to lose telephone and/or Internet connectivity during the maintenance window.

Thursday, March 13, 2014
Connection between Santa Rosa & Petaluma Campuses
12:00am-6:00am


Comcast (Internet/Network connection vendor) will be performing scheduled maintenance that is expected to interrupt network connectivity between the Santa Rosa and Petaluma campuses.  SRJC maintains a backup link for this connection and we expect that once the maintenance begins, our connection will fail-over to the backup link.  Although the backup link provides a slower connection, due to the time of day (12 midnight) we do not expect any impact on college operations.

Please distribute this notice to any staff expected to be working during these early-morning maintenance windows, to ensure they are notified of the potential service interruptions.

Routine IT Systems Maintenance - Thursday. November 21

The Information Technology department will be performing routine systems maintenance this week – Thursday, November 21, 2013 starting at 7pm.  Throughout the evening there will be brief interruptions, typically  lasting no more than 5-10 minutes. The following services may be  affected. Please be advised that additional systems not included in  the listing below may also be impacted due to some interdependencies.

Intermittent Interruptions after 7 PM:

·         Network/Domain Services – Login, Authentication, DHCP (Santa Rosa,  Petaluma & Windsor) Network Shared Drives – Departmental Shares & Home  Directories (S: drive, X: drive, etc.)

·         Citrix Services

·         Escape

·         SharePoint

·         Department Specific Programs:  Dentrix, Medicat, Raiser’s Edge College  Wide Web Services Staff & Student  Email (Outlook, Outlook Web Access,  Entourage, Listserv,  etc.) Staff & Student Logins, Secure Shell  Access, Secure FTP, Web Sites Financial Aid – Regent FAM Software  Student Services – SARS, ATI Filer, ILINX, Student ID System,  Counseling Programs Assessment - Compass Testing Flex Credit Tracking

Intermittent Interruptions after 10 PM:

·         Possible delays in check-in/log-in/authentication in Distance Ed's CATE and Moodle systems  Student / Faculty Portal  Student Information System (SIS)  Library Services – GoPrint

We apologize for the inconvenience.

Additional IT Systems Maintenance - Friday, August 16, 2013

The Information Technology department will be performing additional systems maintenance tomorrow, Friday, August 16, 2013. There are two maintenance windows:

(Please be advised that additional systems not included in the listing below may also be impacted due to some interdependencies.)

Interruptions between 7:30AM and 8:00AM:

  • Web Services – The College’s main website (www.santarosa.edu) will be unavailable.

Please NOTE: myCubby/Portals/Online Learning (CATE/Moodle) WILL be available. You will have to use the following DIRECT links:

Interruptions between 4:45PM and 5:00PM:

  • The Santa Rosa Campus Phone System will be undergoing maintenance.

We are continuing the process of upgrading of our phone system. SRJC phone technicians will be working with our carrier partners (Integra, Inc. & AT&T, Inc.) to disconnect an old and abandoned circuit on: Friday, August 16th at 4:45 PM to 5:00 PM. The operation is expected to last about 15 minutes. Our Santa Rosa Campus users will experience outages from/to the outside world during that time. Intra/inter campus calls (4 digit dialing) and emergency systems hooked into our analog lines will perform as expected.

We apologize for the inconvenience, but these maintenance tasks cannot be performed during our regular evening maintenance window.

Routine IT Systems Maintenance - Thursday, August 15, 2013

The Information Technology department will be performing routine systems maintenance on Thursday, August 15, 2013. Throughout the evening there will be brief interruptions, typically lasting no more than 5-10 minutes. The following services may be affected:

(Please be advised that additional systems not included in the listing below may also be impacted due to some interdependencies.)

Intermittent Interruptions after 7 PM:

  • Network/Domain Services – Login, Authentication, DHCP (Santa Rosa, Petaluma & Windsor) Network Shared Drives – Departmental Shares & Home Directories (S: drive, X: drive, etc.)
  • Citrix Services
  • Escape
  • SharePoint
  • Department Specific Programs: Dentrix, Medicat, Raiser’s Edge College Wide Web Services Staff & Student Email (Outlook, Outlook Web Access, Entourage, Listserv, etc.) Staff & Student Logins, Secure Shell Access, Secure FTP, Web Sites Financial Aid – Regent FAM Software Student Services – SARS, ATI Filer, ILINX, Student ID System, Counseling Programs Assessment - Compass Testing Flex Credit Tracking

Intermittent Interruptions after 10 PM:

  • Possible delays in check-in/log-in/authentication in Distance Ed's CATE and Moodle systems Student / Faculty Portal Student Information System (SIS) Library Services – GoPrint

We apologize for the inconvenience.

Please share this information with those in your department who are not on email.

Routine IT Systems Maintenance - Wed. May 29th

SRJC Community,

The Information Technology department will be performing routine systems maintenance on Wednesday, May 29, 2013 starting at 7pm. Throughout the evening there will be brief interruptions, typically lasting no more than 5-10 minutes. The following services may be affected. Please be advised that additional systems not included in the listing below may also be impacted due to some interdependencies.

Intermittent Interruptions after 7 PM:

  • Network/Domain Services – Login, Authentication, DHCP (Santa Rosa, Petaluma & Windsor) Network Shared Drives – Departmental Shares & Home Directories (S: drive, X: drive, etc.)
  • Citrix Services
  • Escape
  • SharePoint
  • Department Specific Programs: Dentrix, Medicat, Raiser’s Edge College Wide Web Services Staff & Student Email (Outlook, Outlook Web Access, Entourage, Listserv, etc.) Staff & Student Logins, Secure Shell Access, Secure FTP, Web Sites Financial Aid – Regent FAM Software Student Services – SARS, ATI Filer, ILINX, Student ID System, Counseling Programs Assessment - Compass Testing Flex Credit Tracking

Intermittent Interruptions after 10 PM:

  • Possible delays in check-in/log-in/authentication in Distance Ed's CATE and Moodle systems Student / Faculty Portal Student Information System (SIS) Library Services – GoPrint

We apologize for the inconvenience.

Information Technology Routine Systems Maintenance - January 3

SRJC Community,

The Information Technology department will be performing a routine systems maintenance on the following days:

Thursday, January 3rd, 2013 starting at 7pm

During the operation, there will be brief interruptions, typically lasting no more than 5-10 minutes. The following services may be affected. Please, be advised that additional systems not included in the listing below may also be impacted due to some interdependencies.

Intermittent Interruptions after 7 PM:

 

  • Network/Domain Services – Login, Authentication, DHCP (Santa Rosa, Petaluma & Windsor) 
  • Network Shared Drives – Departmental Shares & Home Directories (S: drive, X: drive, etc.) 
  • Citrix Services 
  • Escape 
  • SharePoint 
  • Department Specific Programs: Dentrix, Medicat, Raiser’s Edge 
  • College Wide Web Services 
  • Staff & Student Email (Outlook, Outlook Web Access, Entourage, Listserv, etc.) 
  • Staff & Student Logins, Secure Shell Access, Secure FTP, Web Sites 
  • Financial Aid – Regent FAM Software 
  • Student Services – SARS, ATI Filer, ILINX, Student ID System, Counseling Programs 
  • Assessment - Compass Testing 
  • Flex Credit Tracking

 

Intermittent Interruptions after 10 PM:

 

  • Possible delays in check-in/log-in/authentication in Distance Ed's CATE and Moodle systems 
  • Student / Faculty Portal Student Information System (SIS) 
  •  Library Services – GoPrint

 

We apologize for the inconvenience.

Information Technology Routine Systems Maintenance - November 20th

SRJC Community,

The Information Technology department will be performing a routine systems maintenance on the following days:

Tuesday, November 20th, 2012 starting at 7pm

During the operation, there will be brief interruptions, typically lasting no more than 5-10 minutes. The following services may be affected. Please, be advised that additional systems not included in the listing below may also be impacted due to some interdependencies.

Intermittent Interruptions after 7 PM:

 

  • Network/Domain Services – Login, Authentication, DHCP (Santa Rosa, Petaluma & Windsor) 
  • Network Shared Drives – Departmental Shares & Home Directories (S: drive, X: drive, etc.) 
  • Citrix Services 
  • Escape 
  • SharePoint 
  • Department Specific Programs: Dentrix, Medicat, Raiser’s Edge 
  • College Wide Web Services 
  • Staff & Student Email (Outlook, Outlook Web Access, Entourage, Listserv, etc.) 
  • Staff & Student Logins, Secure Shell Access, Secure FTP, Web Sites 
  • Financial Aid – Regent FAM Software 
  • Student Services – SARS, ATI Filer, ILINX, Student ID System, Counseling Programs 
  • Assessment - Compass Testing 
  • Flex Credit Tracking

 

Intermittent Interruptions after 10 PM:

 

  • Possible delays in check-in/log-in/authentication in Distance Ed's CATE and Moodle systems 
  • Student / Faculty Portal Student Information System (SIS) 
  •  Library Services – GoPrint

 

We apologize for the inconvenience.

Voicemail System maintenance: Friday, October 26 from 6:00AM to 7:00AM

SRJC Community,

The Information Technology department will be performing a routine Voicemail System (not the phone system) maintenance on:

Friday, October 26, 2012 from 6:00AM to 7:00AM

During the operation, phone users will be unable to reach voicemail boxes. Please note that all phones will still operate properly. This work involves the use of an utility program that checks the software’s data structure, cleans up data corruptions, and fixes reference errors.

We apologize for any inconvenience.

Information Technology Routine Systems Maintenance - October 24th

SRJC Community,

The Information Technology department will be performing a routine systems maintenance on the following days:

Wednesday, October 24th, 2012 starting at 7pm

During the operation, there will be brief interruptions, typically lasting no more than 5-10 minutes. The following services may be affected. Please, be advised that additional systems not included in the listing below may also be impacted due to some interdependencies.

Intermittent Interruptions after 7 PM:

 

  • Network/Domain Services – Login, Authentication, DHCP (Santa Rosa, Petaluma & Windsor) 
  • Network Shared Drives – Departmental Shares & Home Directories (S: drive, X: drive, etc.) 
  • Citrix Services 
  • Escape 
  • SharePoint 
  • Department Specific Programs: Dentrix, Medicat, Raiser’s Edge 
  • College Wide Web Services 
  • Staff & Student Email (Outlook, Outlook Web Access, Entourage, Listserv, etc.) 
  • Staff & Student Logins, Secure Shell Access, Secure FTP, Web Sites 
  • Financial Aid – Regent FAM Software 
  • Student Services – SARS, ATI Filer, ILINX, Student ID System, Counseling Programs 
  • Assessment - Compass Testing 
  • Flex Credit Tracking

 

Intermittent Interruptions after 10 PM:

 

  • Possible delays in check-in/log-in/authentication in Distance Ed's CATE and Moodle systems 
  • Student / Faculty Portal Student Information System (SIS) 
  •  Library Services – GoPrint

 

We apologize for the inconvenience.

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