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IT Blog Category: Email

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Outlook distribution list migration

Outlook distribution lists will be unavailable as we migrate them to o365, for one day, January 8.   This is a change from the original schedule of January 6.

Due to the Outlook issue the original schedule of January 6 could not be done.  The new date was chosen one the Outlook issue was resolved, and before the spring classes begin.

 

Who is Impacted:


All individuals needing to use distribution lists (DL), on-campus or remote,may be affected. 

 

What you need to do:


Use your email as you would normally.  DL lists will be migrated one at a time, so if you find a DL list unavailable, it is due to the migration.

If you create an email that requires a distribution list that you expect but cannot find, you will need to wait till the distribution list is available again before sending out the email.  The Outlook Web Application OWA, the web interface to o365, will receive the updates quicker than Outlook 2013 clients. We recommend using OWA for this time period.

If you send an email to a DL list that is not available it will bounce back to you. Simply wait a day and send the message out again.

 

Details:


The District distribution lists must be migrated to the cloud as part of our o365 migration. Unfortunately, as each one is migrated, it will be unavailable until it is transitioned to the cloud.  At that point it will be available to OWA users.  If you are using Outlook 2013 it may take 24 hours for your Outlook program to get the updates from the cloud.

Unfortunately, we cannot automate this process.  Each DL list must be reviewed and migrated manually.

We regret any inconvenience this may cause an appreciate your understanding as we transition to new and better software platforms.

Outlook email service has been fully restored!

Outlook is back up and running normally.  All our verification procedures show that everything appears to be normal for email and other Outlook features.

If for some reason you feel Outlook is not working for you please contact our Help Desk.

We regret the any inconvenience or hardship this outage has caused.  We are always working to improve our service reliability and will be considering improvements to reduce the likelihood of future such events.  Thank you again for your patience and understanding during this time.

Outlook appears to be working.

We are in the process of going through verification steps, but all aspects of Outlook appear to be back up and running normally. 

Please take a moment to check and see if you have access, both from Outlook 2013 and OWA.  If you have problems, please contact the Help Desk right away at (707) 524-1765.

 

Access to Outlook is better but still not 100%

Almost everyone on campus has access to Outlook.  There are still off-campus users who still cannot access Outlook.  We are diligently working on the issue.

Unfortunately this means that even if your email is working now, it may not work later.  If your email is not working, check the IT Web Blog for update information or call the IT Help Desk.

We are diligently working to resolve the issue ASAP.  We regret the any inconvenient or hardship this outage has caused and appreciate your understanding as we restore full email service.

Outlook access still inconsistant

Unfortunately the technical problems with access to Outlook are still not fully resolved.  It is, however, working for most people on campus accessing through OWA.

We are diligently working to resolve the issue ASAP.  We regret any resulting impact to your work and appreciate your patience while we address the problem.

We will do our best to keep you informed as we work to resolve the issue.

Access to Outlook is 95% restored

Access to Outlook has been 95% restored.  Most people have full access to their Outlook again, both from the Outlook 2013 application and from OWA (Outlook Web Access).

IT is still working to restore full email capabilities to everyone.  Please check your email in the morning.  If your email is not working, check the IT Web site for update information or call the IT Help Desk.

We regret the any inconvenient or hardship this outage has caused and appreciate your understanding as we restore full email service.

Outlook Access Issue

Access to Outlook is currently having problems and is intermittent at best.  IT is diligently working to resolve the issue ASAP.

The best chance of accessing Outlook is through the OWA Web interface.  We will post and update when we have resolved the issue. 

We regret any resulting impact to your work and appreciate your patience while we address the problem.

Email Security Advisory from SRJC IT Department

Due to the excessive number of compromised email accounts, our technicians are working to keep our email servers from being used as a launching pad for spam attacks. Recent attacks have shown a pattern in the subject line. In order to block these attacks, our servers are temporarily rejecting all outgoing emails with blank subject lines. Please make sure to add a subject line to all your email communications until further notice.

The SRJC IT Department will never ask you to share your email account information via the web. If you are concerned that you may have given out your information, please change your password immediately.

Email Security Advisory from SRJC IT Department

Due to the excessive number of compromised email accounts, one of our email servers has been blacklisted. We are working to resolve the problem; however, you may experience some issues sending or receiving emails.

The SRJC IT Department will never ask you to share your email account information via the web. If you are concerned that you may have given out your information, please change your password immediately.

Microsoft Office 365 Email Trial Invitation

The Santa Rosa Junior College IT department is currently evaluating the cloud-based Microsoft Office 365 product for replacing the district's e-mail system for staff and faculty. The Cloud-based Email Taskforce is accepting a limited number of stakeholders to participate in this trial.

Participation in the trial is restricted to staff, faculty, and management. Trial licenses are limited and sign-ups will be handled on a first-come, first-served basis. Your feedback will aid in choosing an appropriate cloud-based email solution for the District.

Sign up now at: https://www.santarosa.edu/email/cloud-signup/

Additional information about the Office 365 email trial: http://www.santarosa.edu/it/support/topic/130

If you have any questions, please contact the Help Desk at (707) 524-1765 or help@santarosa.edu.

Sincerely,

The Cloud-based Email Taskforce

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