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Connectivity outage

Some of the buildings and some services (including online) may have lost connectivity today (Sunday) when a routing loop caused a failure in many of these connections.  This occured at approximately 1 o'clock this afternoon and lasted for about 45 minutes when IT personal arrived on site to fix the problem.  Services were immediately restored and the buildings were restored one by one.  The loopguard feature which triggered the failure has since been disabled and IT is investigating the root cause.

Network Alert

The following is a network status message updated at 10:55am on Friday May 16th:

SRJC currently experiencing an issue with our core network switch – which is resulting in the inability of users throughout the district, on all campuses to login and/or access the internet. This may effect users off campus trying to access certain services hosted at the college as well. Network technicians are currently on the phone with our vendor, and working toward resolution as quickly as possible. There is no estimated time of repair at this time.

Thank you for your patience.

After Hours Network Maintenance

The IT Department has been notified of a maintenance window in which the vendors that provide our telephone and internet connections will be performing maintenance on their equipment which may cause the Petaluma Campus to lose telephone and/or Internet connectivity during the maintenance window.

Monday, December 23, 2013
Connection between Santa Rosa & Petaluma Campuses
12:00am-6:00am

Comcast (Network connection vendor) will be performing scheduled maintenance that is expected to interrupt network connectivity between the Santa Rosa and Petaluma campuses. SRJC maintains a backup link for this connection and we expect that once the maintenance begins, our connection will fail-over to the backup link. Although the backup link provides a slower connection, due to the time of day (12 midnight) we do not expect any impact on college operations.

Please distribute this notice to any staff expected to be working during the early-morning maintenance window, to ensure they are notified of the potential service interruptions.

If you have any questions, feel free to reply.

Thank you.

Updated: Improved wireless access for mobile devices

SRJC Community:

In an effort to offer more functionality to SRJC staff and faculty members with personal mobile devices, the Information Technology department is pleased to introduce a more flexible wireless network to address these technology needs.

Unlike the publicly available student wireless network, this network offers encryption and always-on connectivity without requiring an acceptable use policy agreement each time connecting.

If you have a personal mobile device (smart phone, tablet) and wish to take advantage of this wireless network, you may now sign up online:

http://www.santarosa.edu/it/support/mobile

Please note that this new wireless network does not expand the footprint of our existing coverage, but rather enhances the user experience by creating a more secure and seamless environment.

Improved wireless access for mobile devices

SRJC Community:

In an effort to offer more functionality to SRJC staff and faculty members with personal mobile devices, the Information Technology department is pleased to introduce a more flexible wireless network to address these technology needs.

Unlike the publicly available student wireless network, this network offers encryption and always-on connectivity without requiring an acceptable use policy agreement each time connecting.

If you have a personal mobile device (smart phone, tablet) and wish to take advantage of this wireless network, please bring your device to the Information Technology help desk to register it, and we will provide you with connectivity information. An automated online registration process is being designed, but until this is in place, a walk-in visit is necessary. The help desk is located in Bussman Hall, room 1434.

Please note that this new wireless network does not expand the footprint of our existing coverage, but rather enhances the user experience by creating a more secure and seamless environment.

More general information about SRJC wireless, including wireless coverage, can be found at http://www.santarosa.edu/it/support/wireless/.

Thank you and we hope this added functionality is a benefit to those who use it.

Slow Internet connection for all campuses this morning

SRJC Community,

Around 8:00 this morning, the Information Technology department was informed of a failure in the regional network. Our Internet Service Provider (ISP) explained that an equipment failure occurred in the AT&T's San Francisco hub. The failure caused our systems to fall back on the much slower contingency circuit. Although we do not have an ETA on the repair, these issues are often taken care of very quickly. We should be back at full speed in the next few hours.

Thanks for your patience.

UPDATE: As of 9:00 AM our primary Internet circuit is back online. AT&T have completed the repair.

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