Email routing issues are occurring with some SRJC email addresses. Looks like problem is limited to about 20 people involved with with an IT email testing project.

14:15 Update - issue resolved. 

Hello SRJC Community,

The IT Department is performing maintenance on our email servers and as a result, some users may see popup windows with messages like the one below:

Please check the box next to “Don’t ask me about this website again”, and then click Allow.

Any message that speaks about busxis4.santarosa.edu, securemail.santarosa.edu or Auto Discover is valid and should be allowed, trusted, or otherwise said “Yes” to.

Again, not all users will see a message like this, but if you do, you can safely acknowledge it.

If you have further questions, feel free to reply or call the help desk at 707-524-1765.

Thank you for your time and attention.

Hello SRJC Community,

You may have seen a security (SSL certificate) warning related to securemail.santarosa.edu in the last few minutes. We are aware of the cause of this warning, and it appears that the problem has been resolved.

It is important to note that without this notification to proceed, you would want to exercise caution if you get an SSL Security Warning.

If you have any questions, please feel free to contact the help desk at 707-524-1765. Thank you.

SRJC has deployed additional spam filtering services for email.
You may notice the following "tags" in the subject lines of some of your email messages.

[SPAM]
[SUSPECTED SPAM]
[MARKETING]
[WARNING: VIRUS REMOVED]
[WARNING: MESSAGE ENCRYPTED]
[WARNING: A/V UNSCANNABLE]

Existing scanning tools remain active and you may see more than one tag in the subject line.
*****SPAM*****[MARKETING] A sample subject line..

These tags will help to identify email types for more efficient deletion.
The change started yesterday, Jan 24th, just before noon and you may have some examples in your inbox by now.

CATE and Moodle email delivery delayed - Wed Jan 16th 15:40 ~ Thu Jan 17th 07:40.

This affected all outbound delivery to those recipients.

The outbound email was queued on our other servers and delivered within a few hours after the disabled service was brought back up.

Further investigation pointed to human error while containing spam generated by a compromised user account.

Outlook email outage - Saturday Jan 12th 16:15 through Sunday Jan 13 09:45.

This affected all Outlook email users. Email could not be sent or received from on or off campus.

All incoming email was queued on our other servers and delivered within a few hours after the crashed server was brought back up.

Further investigation pointed to a problem with the anti-virus/spam software that disabled access to the smtp port.

Hello All!

With the Holiday season upon us the College is seeing an increase in spam. If an email seems suspicious, it probably is, don’t open it, delete it. We and most legitimate web sites will never ask for your password. Never give your social security or credit card information to anyone unless you are sure you are on a legitimate site. How do you tell if it is legitimate? Look at the web address. If they claim to be bank of America and the URL is not bank of America it is a scam. Identity and credit card theft on-line is a huge problem. Protect yourself by not sharing your personal information, especially your passwords.

This increase has not only lead to our spam filter working harder every day but also a change in spam sender’s tactics. Spammers have gotten smarter with their attempts, and our users have been receiving more spam.Every day the College receives around 62,000 emails which are then filtered to remove spam before ever reaching a user’s mailbox. The first spam filter allows only about 27% of emails through, but on an average day that still leaves about17,000 emails that need additional attention. (Click images for larger versions)

Spam is an ever changing and evolving problem, and we work hard to stay on top of it. Even with all of our efforts, some clever spam still slips through. Many of our users have been receiving emails that look like they are from Facebook, Amazon, The Better Business Bureau, The IRS, and many others. Below are screenshots of what these emails can look like. (Click images for larger versions)

While many of the emails may appear to be legitimate, please take a second to look at them before you open any links or attachments. It is advised that you do not use your SRJC email address for any of these types of accounts. For example, here is a fake Amazon email:

While the link within the email appears to be to amazon.com, if you hover over the link with your mouse it will show you that it is really sending you to a fake website.

Below are screenshots of other such spam emails and things to look out for. (Click images for larger versions) As always, if you have any questions regarding the legitimacy of an email feel free to call the Help Desk.

When in doubt if an email is spam or not, hover over any links and do not open attachments, as they may be attempts to gain access to your personal information.

Fake Better Business Bureau E-mail:

Fake Direct Deposit E-mail:

Fake FaceBook E-mail:

Fake IRS E-mail:

Fake Mailbox Cleanup E-mail:

Happy Holidays!

The Help Desk
IT Department
(707)524-1765

As we begin the new semester, the email administrators would like to communicate our recommendation for sharing large files via email.

Recommendation: For files larger than 200K we recommend using File Depot, a file sharing utility of SRJC. Using File Depot will reduce the stress on our email server while also being considerate of limited email inbox capacities of our colleagues.

This utility is versatile, available to all staff and faculty for sharing files with colleagues, clients, and students.

Simply login with your Outlook credentials at http://www.santarosa.edu/file-depot

More help and information for using File Depot at http://www.santarosa.edu/file-depot/help.php

Should you have any questions, please contact me directly or call the Help Desk at x1765.

Happy file sharing!

IT will soon be performing maintenance tasks on the Outlook email accounts. It will involve taking your account off line for approximately five minutes on two consecutive evenings.

1. Unable to display the folder. Microsoft Office Outlook could not access the specified folder location.
   
2. The Microsoft Exchange administrator has made a change that requires you quit and restart Outlook.
   
3. Unable to display the folder. Microsoft Office Outlook could not access the specified folder location. The Microsoft Exchange administrator has made a change that requires you quit and restart Outlook.