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The IT Blog is a good way to stay current on the latest information from IT including tips and tricks, maintenance updates, current outages, and more.

Moodle email issue on eve of 2/18/15

The Moodle system had a malfunction on the evening of Feb 18 that resulted in an exceptionally large number of emails being generated, duplicating some messages many times.  This resulted in a delay in the delivering of most, if not all, emails from the Moodle system.  The issue is no longer occurring, everything is running normally again and all the delayed emails were delivered. 

Email sent by other means such as Outlook and OWA were unaffected.

The appropriate staff are looking into the issue to determine what occurred to help prevent such occurrences in the future.

For more information pleas see:

We regret any impact this may have had on students and classes and appreciate your patience as we improve our systems.


FileMaker Pro Server Down (Updated)


FileMaker Pro is back up and running normally. 


The server for FileMaker Pro and the databases have been restored and everything should be working normally.  Thank you for your patience while we resolved the issue.


The database server for FileMaker Pro has suffered a failure and is being rebuilt.  All the databases are backed up, safe and will be restored. 

We expect the server to be back up and running by noon Tuesday, February 17.


Thursday, February 12, 2014


District Wide

Who is Impacted

Anyone using any of the applications that reference FileMaker Pro database files will not be able to access the database files.

What you need to do

Please be patient while rebuild the server, restore the database and restore access.  We regret any impact this will have on your work.  We are continuously working to make our systems, processes and procedures more resilient and reliable, and appreciate your understanding as we address this situation.

There will be a follow up announcement once the server is back up and running.

Wi-Fi Access Restored

Wi-Fi access had been fully restored.  The issue causing the problem has been resolved and Wi-Fi Access should be working as normal.

We regret any impact his issue may have caused to students, faculty or staff.  
If for some reason you are still having Wi-Fi issues please contact the Help Desk.

Wi-Fi Issue

The SRJC is currently experiencing a problem it our Wi-Fi System.  You may or may not be able to connect to Wi-Fi at this time.  We are currently working on the issue and will restore full service ASAP.

Server Maintenance, Feb 5 - 6:00 to 11:00 PM

The Information Technology department will be performing routine systems maintenance and upgrades on a number of our servers. Throughout the evening there will be brief interruptions to services, typically lasting less than 20 minutes.

SIS will be off-line at 9:00 PM for a needed special updates and will be off-line for the evening.


Thursday, February 5, 2014 - 6:00 PM to 11:00 PM


District Wide

Who is Impacted:

All individuals who utilize the affected services, on-campus or remote, during the maintenance window, will be affected.

Networks are not affected, so access to the internet will be available at all times.  Most evening classes will not be affected.

What you need to do:

If you plan to utilize any of the affected servers during the scheduled maintenance window please make new arrangements.  Otherwise no action is required on your part.


Server maintenance is an essential part of the assuring that our IT infrastructure, programs, and services work properly.  Although it can result in a brief period of inconvenience it helps provide a reliable computing environment.  We also work to pick times and dates to minimize the impact to users.

Servers and services that will be affected:

After 6:00 PM

  • Email

After 7:00 PM

  • Escape
  • Network/Domain Services – Login, Authentication, DHCP (Santa Rosa,  Petaluma & Windsor)
  • Network Shared Drives – Departmental Shares & Home  Directories (S: drive, X: drive, etc.)
  • Department Specific Programs:  Dental, Medicat, Web Sites Financial Aid – Regent FAM Software  Student Services – SARS, ATI Filer, ILINX, Student ID System,  Counseling Programs Assessment - Compass Testing Flex Credit Tracking
  • Staff & Student Logins, Secure Shell  Access, Secure FTP, Personal Web Pages

After 8:00 PM

  • Web Sites
  • SharePoint
  • Citrix

After 9:00 PM

  • Student Information System (SIS) – Special Upgrade
  • CATE & Moodle - Possible delays/outages in enrolling in online orientation, synchronizing passwords, requesting/receiving Distance Education accounts for faculty, updating CATE and Moodle rosters, and other tasks involving integration of CATE and Moodle with IT systems.

Thank you for working with IT to keep our infrastructure and services dependable and secure.

Future Maintenance Nights:

Below is a list of the planned maintenance nights for the rest of 2015.   Some are being reviewed based on feedback.  If you have any questions or concerns about any of the dates please contact Sasun Torikian.

  • March 5, 2015 Thursday
  • April 2, 2015 Thursday
  • May 7, 2015 Thursday - Being Reviewed
  • June 3, 2015 Wednesday - Being Reviewed
  • July 8, 2015 Wednesday 
  • August 5, 2015 Wednesday
  • September 10, 2015 Thursday
  • October 8, 2015 Thursday
  • November 5, 2015 Thursday
  • December 3, 2015 Thursday

Where to go if you have questions:

Santa Rosa Junior College

Information Technology Department (

1501 Mendocino Ave | Santa Rosa, CA | 95401

tel (707) 524-1765

Outlook distribution list migration

Outlook distribution lists will be unavailable as we migrate them to o365, for one day, January 8.   This is a change from the original schedule of January 6.

Due to the Outlook issue the original schedule of January 6 could not be done.  The new date was chosen one the Outlook issue was resolved, and before the spring classes begin.


Who is Impacted:

All individuals needing to use distribution lists (DL), on-campus or remote,may be affected. 


What you need to do:

Use your email as you would normally.  DL lists will be migrated one at a time, so if you find a DL list unavailable, it is due to the migration.

If you create an email that requires a distribution list that you expect but cannot find, you will need to wait till the distribution list is available again before sending out the email.  The Outlook Web Application OWA, the web interface to o365, will receive the updates quicker than Outlook 2013 clients. We recommend using OWA for this time period.

If you send an email to a DL list that is not available it will bounce back to you. Simply wait a day and send the message out again.



The District distribution lists must be migrated to the cloud as part of our o365 migration. Unfortunately, as each one is migrated, it will be unavailable until it is transitioned to the cloud.  At that point it will be available to OWA users.  If you are using Outlook 2013 it may take 24 hours for your Outlook program to get the updates from the cloud.

Unfortunately, we cannot automate this process.  Each DL list must be reviewed and migrated manually.

We regret any inconvenience this may cause an appreciate your understanding as we transition to new and better software platforms.

Outlook email service has been fully restored!

Outlook is back up and running normally.  All our verification procedures show that everything appears to be normal for email and other Outlook features.

If for some reason you feel Outlook is not working for you please contact our Help Desk.

We regret the any inconvenience or hardship this outage has caused.  We are always working to improve our service reliability and will be considering improvements to reduce the likelihood of future such events.  Thank you again for your patience and understanding during this time.

Outlook appears to be working.

We are in the process of going through verification steps, but all aspects of Outlook appear to be back up and running normally. 

Please take a moment to check and see if you have access, both from Outlook 2013 and OWA.  If you have problems, please contact the Help Desk right away at (707) 524-1765.


Access to Outlook is better but still not 100%

Almost everyone on campus has access to Outlook.  There are still off-campus users who still cannot access Outlook.  We are diligently working on the issue.

Unfortunately this means that even if your email is working now, it may not work later.  If your email is not working, check the IT Web Blog for update information or call the IT Help Desk.

We are diligently working to resolve the issue ASAP.  We regret the any inconvenient or hardship this outage has caused and appreciate your understanding as we restore full email service.

Outlook access still inconsistant

Unfortunately the technical problems with access to Outlook are still not fully resolved.  It is, however, working for most people on campus accessing through OWA.

We are diligently working to resolve the issue ASAP.  We regret any resulting impact to your work and appreciate your patience while we address the problem.

We will do our best to keep you informed as we work to resolve the issue.

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