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CS - Support


Please consult the following support information before contacting the Help Desk.

Quick links

SRJC Web Development Guidelines - Computing Services
Departmental Web Guidelines - Public Relations (PDF 284K)
Current network / server status
Email / Outlook
Macintosh OS X support
Citrix support

Frequently asked questions

Guides

General
  • Acceptable Use Policy (Word format).
  • How to request a new or reassigned system through the measure A bond fund (PDF format).
  • SRJC Web Development Guidelines - Computing Services
  • SRJC Web Packet - Public Relations (PDF 284K)

    Dialup guides

  • How to configure Windows 95/98 for dialup use (HTML format).
  • How to configure a Mac (OS 8-9) for dialup use (HTML format).

    Telecommunications

  • Getting started with a new voice mail box (Word format).
  • How to change your voicemail greeting (Word format).
  • How to check your voicemail (Word format).
  • Form to request telephone service (Word format).

    Software

  • Reflection - Solutions to common problems
  • What is a roaming (NT) profile? (Word format).
  • Mac OS X quick reference guide (Word format).
  • How to set up a PST file for Outlook (PDF format).

    Contact information (Help desk: 1765, Internet services status: 527-4999, 5409)

    If your problem is not listed in the frequently asked question section, please call our help desk at extension 1765 (or 524-1765 from off campus). We are available during normal business hours to answer your call and troubleshoot any problem you may have. We generate tickets of phone calls if they are solved over the phone or not. These tickets help us track reoccurring problems and help you to see the progress. Check any ticket status here. Additionally, to contact Internet Services status, you can call 527-4999, extension 5409 or visit our news page to see the current status of network connections and servers.




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