Common problem descriptions

1. Typing HELLO xxxxx.xxxxx [Enter] at the colon(:) causes the cursor to go back to the beginning of the same line and you are unable to log in
2. Reflection starts okay but no cursor (_) is showing, no colon (:) is showing, you are getting no response and the title bar shows "Reflection" or "Settings" -Resolution-
3. Reflection starts okay, no colon (:) is showing and the title bar shows "untitled" -Resolution-
4. Reflection begins to load then hangs on the splash or logo screen -Resolution-
5. Reflection becomes non responsive to keyboard input -Resolution-

Glossary

1. Typing HELLO xxxxx.xxxxx [Enter] at the colon(:) causes the cursor to go back to the beginning of the same line and you are unable to log in

Possible Causes:

• This problem most often occurs when the Reflection program has been closed with the "X" in the top right corner of the window instead of using the "Exit Program" button provided.
• Another reason might be if the session got stuck or timed out and Reflection had to be closed.

Resolution

• Press and hold the [Alt] key and press the [M] key
• The onscreen buttons in the Reflection window change
• The 3rd button from the left should say BLOCK MODE
• 
• If there is an asterisk (*) on the button, click the button with your mouse pointer
• The asterisk (*) will disappear
• Press and hold the [Alt] key and press the [U] key.
• This sets the onscreen buttons back to their original state
• Select the File menu and click on Save Reflection... (If Save Reflection... is not there, look for Save Settings...) A dialog box may open so you can save the file settings. Click on the save button.
• Login as you normally would

2. Reflection starts okay but no cursor(_) is showing, no colon is showing, you are getting no response and the title bar shows "Reflection" or "Settings"

Resolution

• Start Reflection if it is not running
• Click on the Connection menu
• Select Connection Setup... The dialog box that comes up will have most things grayed out
• Click on the Cancel button
• The dialog box will go away and a colon in the Reflection windows appears
• Login as you normally would

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3. Reflection starts okay, no colon is showing and the title bar shows "untitled"

Normally, when you click on the icon on the Desktop, it has been setup to start the program and load a file that contains the settings to connect to the server. In this case, the program has started without loading a settings file.

Resolution

• The file used for the shortcut on the Desktop is located in C:\Documents and Settings\All Users\Reflection\ and the file name is Reflection.r1w or just Reflection
• Navigate to this folder using My Computer
• 
• Double-click on My Computer on the Desktop
• Click on the Folders button in the toolbar
• 
• Click on Local Disk (C:)
• Scroll down in the listing and click on Documents and Settings
• Click on All Users
• Click on Reflection
• In the window on the right, you should see a file. It may been name Reflection, Reflections, or sometimes Settings
• Right-click on the filename
• Select Send to...
• Click Desktop (create shortcut)
• 
• Close the My Computer window
• Double-click on the newly created icon on the Desktop
• Login as you normally would
• If you want to change the name of the icon
• Right-click on the icon
• Select rename
• Type the new name and press [Enter]

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4. Reflection begins to load then hangs on the splash or logo screen

5. Reflection becomes non responsive to keyboard input

• title bar - The uppermost part of the active window. This usually includes the name of the program and possibly a current file name.
• toolbar - A set of icons arranged in a row that do common tasks when clicked.
• splash or logo screen - The graphic or windows that shows when starting a program. Unique to each program.
• cursor - The (usually) blinking underline or vertical line where text will show up when you start typing. Also can refer to the arrow which moves and selects items when the mouse or other input device is used.
• dialog box - A window that can be part of a program or part of the Windows operating system that contains information and choices for the user.
• [] - This is a key on your keyboard