|
|
  
 
 
Services and responsibilities
- Develop, maintain, and support all institutional software packages including:
Student Registration and Records packages, Business Services and Financial
Records packages, and Financial Aid packages.
- Purchase, install and maintain all computer hardware including: Desktops,
laptops, servers, mainframes(HP 3000), and related peripherals.
- Purchase, install and provide front line support to all common software
packages including: Windows/Macintosh OS's, Email, Browsers, Word, Excel,
Reflection, PageMaker and Powerpoint.
- Develop, maintain, and support Internet/Web services including: Web page
development, E-mail services, Listserv's, and remote connection services (FTP
& Telnet)
- Design, purchase, install and support institutional infrastructure including:
telephone systems, voice mail systems, and networking systems
- Coordinate redistribution of surplus computers
- Develop and maintain institutional standards including: hardware platforms
(Intel & Macintosh), software and training
- Serve on district-wide technology groups
- Solicit and disseminate technology information both within Computing Services
and throughout the college community
- Prepare short term and long range goals for Computing Services
- Our Help Desk provides a common point of contact and end user support
- Provide institutional data for internal and external reporting needs
- Coordinate and generate reports required by federal and state agencies
Help desk - extension 1765
The help desk provides telephone technical support for hardware, software,
and network problems. If the technician is unable to solve your problem over
the phone, s/he will log your problem in a ticket and it will be assigned to
an appropriate technician.
Hours of operation
Fall and spring semesters (excluding holidays)
8:00 am - 5:00 pm
Monday - Friday
Summer semester (excluding holidays)
7:00 am - 6:00 PM
Monday - Thursday
Location
We are located in Bussman
Hall and the Tech House at 425 Elliott Ave.
Staff
| Name |
Title |
E-mail |
Phone |
Picture |
| Help Desk |
Report all technical problems |
|
524-1765 |
|
| Berger, Marc |
Network Technician |
mberger@santarosa.edu |
521-7921 |
|
| |
Technical Writer |
|
521-7883 |
|
| Brennan, Jean |
Programmer / Analyst |
jbrennan2@santarosa.edu |
521-7907 |
|
| Brookfield, Davida |
Telecommunications Technician |
dbrookfield@santarosa.edu |
527-4415 |
|
| Chapman, Steve |
Network Technician |
schapman@santarosa.edu |
527-4540 |
|
| Collis, Patty |
Programmer / Analyst |
pcollis@santarosa.edu |
527-4940 |
|
| Fiori, Ken |
Director: Computing Services |
kfiori@santarosa.edu |
527-4428 |
|
| Flaa, Mike |
Supervisor: Data and Telecomunications |
rflaa@santarosa.edu |
527-4853 |
|
| Gallimore, Randy |
Internet Services Specialist |
rgallimore@santarosa.edu |
524-1788 |
|
| Johnson, Steve |
Internet Services Specialist |
sjohnson@santarosa.edu |
524-1850 |
|
| Lewman, Ryan |
Network Technician |
rlewman@santarosa.edu |
524-1880 |
|
| Linford, Mark |
Internet Services Specialist |
mlinford@santarosa.edu |
521-7949 |
|
| Lofgren, Ken |
Senior Programmer/Analyst |
klofgren@santarosa.edu |
527-4939 |
|
| Luke, Nancy |
Senior Programmer/Analyst |
nluke@santarosa.edu |
527-4539 |
|
| Mead, Jordan |
Network Technician |
jmead@santarosa.edu |
521-7816 |
|
| Mercer, John |
Senior Programmer/Analyst |
jmercer@santarosa.edu |
527-4617 |
|
| Preston, Tim |
Network Technician |
tpreston@santarosa.edu |
778-2450 |
|
| Royce, Jim |
Manager: Systems & Programs |
jroyce@santarosa.edu |
527-4537 |
|
| Sawyer, Tony |
Programmer / Analyst |
tsawyer@santarosa.edu |
524-1775 |
|
| Wagy, William |
Help Desk Technician (Part time) |
wwagy@santarosa.edu |
524-1765 |
|
| Wilder, Steve |
Senior Network Technician |
swilder@santarosa.edu |
522-2665 |
|
| Wilmarth, Laura |
Purchasing Specialist |
lwilmarth@santarosa.edu |
524-1550 |
|
| Wilson, Jeff |
Lead Computer Support Coordinator |
jwilson@santarosa.edu |
527-4536 |
|
|
