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Services and responsibilities
- Develop, maintain, and support all institutional software packages including:
Student Registration and Records packages, Business Services and Financial
Records packages, and Financial Aid packages.
- Purchase, install and maintain all computer hardware including: Desktops,
laptops, servers, mainframes(HP 3000), and related peripherals.
- Purchase, install and provide front line support to all common software
packages including: Windows/Macintosh OS's, Email, Browsers, Word, Excel,
Reflection, PageMaker and Powerpoint.
- Develop, maintain, and support Internet/Web services including: Web page
development, E-mail services, Listserv's, and remote connection services (FTP
& Telnet)
- Design, purchase, install and support institutional infrastructure including:
telephone systems, voice mail systems, and networking systems
- Coordinate redistribution of surplus computers
- Develop and maintain institutional standards including: hardware platforms
(Intel & Macintosh), software and training
- Serve on district-wide technology groups
- Solicit and disseminate technology information both within Computing Services
and throughout the college community
- Prepare short term and long range goals for Computing Services
- Our Help Desk provides a common point of contact and end user support
- Provide institutional data for internal and external reporting needs
- Coordinate and generate reports required by federal and state agencies
Help desk - extension 1765
The help desk provides telephone technical support for hardware, software,
and network problems. If the technician is unable to solve your problem over
the phone, s/he will log your problem in a ticket and it will be assigned to
an appropriate technician.
Hours of operation
Fall and spring semesters (excluding holidays)
8:00 am - 5:00 pm
Monday - Friday
Summer semester (excluding holidays)
7:00 am - 6:00 PM
Monday - Thursday
Location
We are located in Bussman
Hall and the Tech House at 425 Elliott Ave.
Staff
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